YVM102 error message on BT

FedUp2FedUp2 Member Posts: 2
edited 11 May 2020, 10:21PM in Community
Don't know what's happened why we keep getting this message. Have had new mini connectors from bt, and still got same problem. I've been through the help thing over and over again. Can't get BT Player up. We've got Internet, we can record normal channels. But can't get subscription ones (Discovery History etc). Can someone please enlighten me? 

Comments

  • RoyRoy Member, Super User Posts: 15,896 ✭✭✭
    edited 12 May 2020, 7:42AM
    FedUp2 said:
    Don't know what's happened why we keep getting this message. Have had new mini connectors from bt, and still got same problem. I've been through the help thing over and over again. Can't get BT Player up. We've got Internet, we can record normal channels. But can't get subscription ones (Discovery History etc). Can someone please enlighten me? 
    Hi FedUp2 and welcome to the Community!

    As you have a BT TV subscription, your best bet is to get in touch with them and see what they say, especially about the BT Player and the subscription channels, where the problem may be at their end.

    Re the mini connectors, please ensure that each of these is directly in a wall socket, and not on any sort of extension cable.

    And having ensured this, can you please report here on how the BBC iPlayer, and perhaps other catchup players, perform for you? As these require the internet on your YouView box, but aren’t tangled up with any BT TV subscription considerations.
    These tests for COVID-19 get right up my nose.
  • FedUp2FedUp2 Member Posts: 2
    Tried it says apps unavailable. Will ring bt and say what they say. 
  • SarahSarah Administrator Posts: 1,573 admin
    Hi @FedUp2
    Welcome to the forum :) 
    Can you please let us know the following information:
    • Box model & software version it's running on - This can be found by pressing help and then info on your remote. If this doesn't work, you can also find it in Settings > Box information and Software Information. 
    • Router model - this is usually found on a sticker on the bottom of the router
    • Roughly how long this issue has been happening for
    • When you usually see the error message  and the time of day e.g. when waking up the box or mid-usage
    Thanks,
    Sarah
  • RoyRoy Member, Super User Posts: 15,896 ✭✭✭
    FedUp2 said:
    Tried it says apps unavailable. Will ring bt and say what they say. 
    Hi

    I’ll leave you in Sarah’s capable hands now, but just add that as you can’t get the BBC iPlayer, your YouView box isn’t connected to the Internet, so I presume that when you say “we’ve got internet” you mean in your property generally, rather than on the YouView box specifically.

    Not having the box connected will cause all the other issues you see; but there are many and varied reasons why the YouView box might not be connected, from an issue with the box through issues with the mini connectors to issues with the router. And such issues could be due to setup errors, misconfiguration, your environment, corrupted software or even hardware faults.

    Is it that it was all working once, but has now stopped, or has it never worked in the setup you have now?

    Anyway, give Sarah the info she requests, but talk to BT anyway, as they are supposed to keep this going for you if you have a BT TV subscription.
    These tests for COVID-19 get right up my nose.
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