tonypearsontonypearson Member Posts: 1
Hi I have tried for 6 days to correct my YVM error on my screen ,like others everything works except players and apps section ,so all I players and replay facilities defunct .been in touch with talk twice and am told maintenance work and be done tomorrow ,we all know tomorrow never comes   Help please 


  • SarahSarah Administrator Posts: 1,531 admin
    Hi @tonypearson

    Welcome to the forum :) 

    Can you please let us know the following information:

    - Box model & software version it's running on - This can be found by pressing help and then info on your remote. If this doesn't work, you can also find it in Settings > Box information and Software Information.

    - Router model - this is usually found on a sticker on the bottom or side of the router

    - Your internet service provider

    - Roughly how long this issue has been happening for

    - When you usually see the error message  and the time of day e.g. when waking up the box or mid-usage



  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 223 ✭✭
    Hi @tonypearson
    Have you registered this on the TalkTalk forum?
    If so could you paste a link and I will have a look and escalate it if not already done, for the staff on there to look into for you.
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