subtitles

SandbugSandbug Member Posts: 2
I have recently bought a BT TV box. Subtitles are available on all mainline programmes but they are not available on programmes on BBC IPlayer or ITV Hub. Is this common or do I have a fault?

Comments

  • RoyRoy Member, Super User Posts: 15,905 ✭✭✭
    edited 14 July 2020, 11:16PM
    A quick check on the One O’Clock News, running behind time now on the BBC iPlayer; I could not get subtitles on my YouView box either, and I don’t believe it is faulty.
    These tests for COVID-19 get right up my nose.
  • SarahSarah Administrator Posts: 1,576 admin
    Hi @Sandbug
    Welcome to the forum :) 
    Can you please provide some examples of programmes that don't have subtitles on these apps so we can check this? 
    Thanks,
    Sarah
  • RoyRoy Member, Super User Posts: 15,905 ✭✭✭
    edited 15 July 2020, 10:56AM
    Sarah said:
    Hi @Sandbug
    Welcome to the forum :) 
    Can you please provide some examples of programmes that don't have subtitles on these apps so we can check this? 
    Thanks,
    Sarah
    @Sarah

    If you turn on BBC1 right now, 10:41, you can see Rip Off Britain on BBC 1, with subtitles.

    If you switch to the same programme on the BBC iPlayer, there are no subtitles. Even if you press OK again to get the iPlayer menus up, there is no S to press. 

    I think the same will apply to the subsequent programme, Homes Under The Hammer, if you can’t get to a plugged-in YouView box quickly enough.

    EDIT: Then I tried this on my Samsung TV. Same thing - subtitles on the broadcast BBC1, no subtitles on the iPlayer app on the Samsung. Even when I pressed OK again to get the iPlayer menu up, there was no S I could press.

    So not a YouView problem per se, but perhaps a BBC iPlayer one?
    These tests for COVID-19 get right up my nose.
  • tramdevtramdev Member Posts: 6
    I have never had poblems getting subtitles on BBC iplayer though haven't tried recently.
    I think there is the optioin to have them on or off
  • RoyRoy Member, Super User Posts: 15,905 ✭✭✭

    @Sarah

    Repeated the above on my iPad iPlayer. No subtitles, no offer of subtitles.

    But it gets worse... I put on The Secrets She Keeps, which does have an S, and does show subtitles, on the iPad.

    So I then tried this on YouView, and on the Samsung TV, in their respective iPlayer apps.

    Both showed the S, both let me (apparently) turn subtitles on, neither actually showed any, even though I let the programme run for five minutes on each, as subtitles can take a little while to show up.

    So I think this must be a BBC iPlayer app problem; not just on YouView, though as it affects YouView, you might want to query it with them.

    There don’t seem to be any recent reports of this issue, though, on BBC Help, or on a wider Google search.
    These tests for COVID-19 get right up my nose.
  • RoyRoy Member, Super User Posts: 15,905 ✭✭✭
    edited 15 July 2020, 11:33AM
    tramdev said:
    I have never had problems getting subtitles on BBC iPlayer, though I haven't tried recently.
    I think there is the option to have them on or off
    Hi @tramdev

    Indeed, some programmes have that option, an S flag that you see when you pause the programme. But I’m not getting subtitles on the iPlayer for any programmes, even those with the S. (Which is supposed to be sticky by the way, so once turned on, it should stay on for subsequent programmes).

    But as someone who has had the subtitles working, it would be very useful if you could try them now, and report back if they still work for you or not.

    Since my recollection is that we used to have them, on the TV at least if not on the YouView box as well, but they are now no longer working.

    Even for programmes with the S flag, let alone those that have subtitles live, but no offer of them on catchup.
    These tests for COVID-19 get right up my nose.
  • zulu17zulu17 Member, Super User Posts: 1,014 ✭✭
    @Roy Seems fine to me for The Secrets She Keeps (tried 1st and last episodes) on BBc Iplayer Beta on Youview and episode 1 on Samsung Iplaayer ep 1 has subtitles.
  • alal Member, Super User Posts: 1,309 ✭✭✭
    Yes, they are there on Episode 1 of Mrs America.
  • RoyRoy Member, Super User Posts: 15,905 ✭✭✭
    edited 15 July 2020, 2:43PM
    Oops. 

    In an unprecedentedly bad piece of UI design, the legend on the BBC iPlayer Subtitles button means the exact opposite of what it looks like 🤯

    In effect, it means ‘Press this button and you will get...’ so when it says ‘Subtitles Off’, it is actually the case that subtitles are on.

    Which is actually shown by a white bar under the S; when that is there, they are on. Which you can see as S (in inverse video) without moving to the button.

    So now, yes I get subtitles on The Secrets She Keeps, on TV and on YouView.

    Still doesn’t explain why there was no S symbol to toggle on Rip Off Britain or   Homes Under The Hammer this morning, and I can’t yet repeat my tests on the same TV and YouView box as this morning as my wife is watching something, but all the other ones are working now I know the legend is **** backwards.

    However, there is still something odd about the current live programme - ‘Impossible’, currently live on the TV on BBC1 with subtitles, has no S when watched from the BBC iPlayer app on the TV. And the YouView box behaves exactly the same.

    But Rip Off Britain and HUTH, now they are over, have gained their subtitles back on the BBC iPlayer.

    So if @Sandbug is in either of these BBC iPlayer scenarios - (i) misunderstanding Subtitles On and Off like I did, or (ii) trying this on a programme currently being broadcast live, then he won’t get subtitles shown.

    But both issues are likely the same on the BBC iPlayer app on his TV as on his YouView box.

    I’ll let some other brave soul sort out the itv Hub here.......
    These tests for COVID-19 get right up my nose.
  • SarahSarah Administrator Posts: 1,576 admin
    Hi @Roy

    Live programmes on iPlayer do not have subtitles at the moment as it's not something that's available. There is a trial that BBC are running at the moment for subtitles on live iPlayer content however this is only available via the BBC iPlayer website (more info here). 

    We expect that most VOD content should have subtitles (there will be some which do not) but this should be consistent across iPlayer platforms. 

    @Sandbug ITV hub does not currently subtitles available so it is expected behaviour for this particular app (more info here). If the content you were watching on iPlayer was not live content, can you let us know what you were watching (including any episode/series details) so we can check this? 

    Thanks,
    Sarah

  • SandbugSandbug Member Posts: 2
    Hi Sarah.
    Having conducted some more checks, I agree that programmes on ITV Hub on Youview do not have subtitles, which is regrettable. The same programmes when watched on my laptop, do have subtitles. It is welcome to find that programmes on BBC iPlayer when watched on Youview do have subtitles as they do when watched on my laptop.
    So, my question is when are we going to have subtitles on ITV Hub programmes on Youview?
    Regards.
    Sandbug

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