Another recording bug?

Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 734 ✭✭
in Support
Last night after watching Arsenal triumph, I accessed a recording of Jane MacDonald on my T2000 box and watched this to the end (it was recording at the same time as we were watching). On clicking stop, I was thrown back to current TV and not the recording tiles page. 
I tried to access the menu but the box was unresponsive. It would not accept any command other than the on / off button.

Soft reboot and the box was ok but it was then I found it had been recording a film on C4 as well so lost that.

Later in the evening I went to the DN372T box and watched a recording, clicked stop and found the box was totally unresponsive again. This time it was recording MOTD.

Having fixed the delete recording whilst recording issue, has another bug crept in?
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  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 734 ✭✭
    T2000 box tonight causing issues.

    Turned the box on to try and watch a recording, but the box was non responsive to any button other than the on off.

    Did a soft reset and then realised the box had been recording 2 programmes.

    Is anyone else experiencing any issues when boxes are recording? 

    Seems strange I'm getting this on both my Humax and Huawei boxes.
  • SarahSarah Member Posts: 1,812 admin
    Stevef_fr8ys said:
    T2000 box tonight causing issues.

    Turned the box on to try and watch a recording, but the box was non responsive to any button other than the on off.

    Did a soft reset and then realised the box had been recording 2 programmes.

    Is anyone else experiencing any issues when boxes are recording? 

    Seems strange I'm getting this on both my Humax and Huawei boxes.
    Hi Steve,
    Apologies for missing this previously. We've not heard about this issue from anyone else however I've raised this to be tested to see if we can recreate the issue. Can you let us know what standby setting you are using? 
    Thanks,
    Sarah
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 734 ✭✭
    @Sarah, All boxes are in Smart standby mode
  • Louise MurdochLouise Murdoch Administrator Posts: 145 admin
    Hi Steve,

    Have you experienced this issue since the last report? We have been unable to reproduce in testing so far, so any further information would be invaluable.

    If you can recall, when stopping the recording of Jane MacDonald, did you press the Back, Stop, or Close key? 

    Thank you,
    Louise.
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 734 ✭✭
    Not happened since, but I've not been in a similar situation to try, not have I tried to reproduce it.
     I thought it strange it happened on 2 boxes the same night.

    I would have used the Stop button, as that's my normal procedure.
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