broadband connection

help !!..i cant connect my broadband to my Humax box ,iv done everything possible ,even called out the engineer to check router ....it wont let me see any programs on demand i.e 4od ...itv hub ...any suggestions?

Comments

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 291 ✭✭
    how is the box connected to the router? If you are using power line adaptors did the engineer who called check these and pair them to ensure they are working?

    Who is your internet provider?

    Does it include the TV? If so reporting the issue to them may mean they will swap your box over?

    If not and you have tried a soft reset by holding down the button on the front of the box until it restarts, then it may be worth trying a maintenance reset. https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/


  • Tim CTim C Member, Super User Posts: 497 ✭✭
    If you try the Maintenance Mode reset as mentioned above go for options 2 and/or 4.

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