I don't have Sky Sports I have Entertainment and Sky Cinema plus HD Boost but I also occasionally get sound drop outs when watching live TV on the Now TV app on Youview. As I have posted elsewhere on here and on the BT community forums. I have also occasionally had buffing yet I get mostly a 70mb speed with BT. It seems to be a problem with the Now TV app on Youview boxes and a fix has yet to be found for the problem.
Hi @adnydrum It'd be helpful for us to know your box details so we can add this to the investigation. Can you please let us know the YouView box model you are using along with the manufacturer & component software version it's running on? This can be found by going to Settings > Box Information and Software Information. Thanks a lot, Sarah
Comments
I have also occasionally had buffing yet I get mostly a 70mb speed with BT.
It seems to be a problem with the Now TV app on Youview boxes and a fix has yet to be found for the problem.
The unit is a Plusnet rebadged Humax DTRT2120. Config info:
Variant: 84B08520
Component software: 3.6.236(7bc855)
Manufacturer software: 32.47.0
Platform configuration: 4720 (3c18908d)
ISP configuration: 1166
Regards,
Andy
We are currently rolling out a fix for audio drop outs and buffering seen on live streams within the Now TV app to BT devices.
The release notes can be found here for T2100 and T4000 devices and here for T2200 devices.
Thank you,
Louise