ongoing NowTV/Sky Sports issues

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  • DarrenDarren Member, Super User Posts: 385 ✭✭
    edited 14 October 2020, 6:35AM
    I don't have Sky Sports I have Entertainment and Sky Cinema plus HD Boost but I also occasionally get sound drop outs when watching live TV on the Now TV app on Youview. As I have posted elsewhere on here and on the BT community forums.
    I have also occasionally had buffing yet I get mostly a 70mb speed with BT.
    It seems to be a problem with the Now TV app on Youview boxes and a fix has yet to be found for the problem.
  • adnydrumadnydrum Member Posts: 9
    edited 17 October 2020, 4:53PM
    Sarah said:
    Hi @adnydrum
    It'd be helpful for us to know your box details so we can add this to the investigation. Can you please let us know the YouView box model you are using along with the manufacturer & component software version it's running on? This can be found by going to Settings > Box Information and Software Information.
    Thanks a lot,
    Sarah
    Hi @Sarah,

    The unit is a Plusnet rebadged Humax DTRT2120. Config info:

    Variant: 84B08520
    Component software: 3.6.236(7bc855)
    Manufacturer software: 32.47.0
    Platform configuration: 4720 (3c18908d)
    ISP configuration: 1166

    Regards,
    Andy
  • Louise MurdochLouise Murdoch Administrator Posts: 94 admin
    edited 12:56PM
    Hi all,

    We are currently rolling out a fix for audio drop outs and buffering seen on live streams within the Now TV app to BT devices. 

    The release notes can be found here for T2100 and T4000 devices and here for T2200 devices.

    Thank you,
    Louise
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