Humax Retail software update 32.46.10 / 3.7.2
Sarah
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Hi all,
Please use this thread to discuss the most recent Humax Retail software update 32.46.10 / 3.7.2 for T2000 devices.
This is a maintenance release which contains some bug fixes and no new features.
Notable bug fixes resolved in this release are:
Please use this thread to discuss the most recent Humax Retail software update 32.46.10 / 3.7.2 for T2000 devices.
This is a maintenance release which contains some bug fixes and no new features.
Notable bug fixes resolved in this release are:
- An issue where a series recordings would not be cancelled when the original booking is cancelled with Stop Recording Series option in the guide
- Pressing pause when fast-forwarding content does not pause
- Being unable to toggle the mute button when trick-playing
Thanks,
Sarah
Sarah
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Welcome to the forum
Does the box turn itself off when it's performing any particular functions (e.g. recording, watching apps etc)?
Thanks,
Sarah
the box will turn off whilst watching normally or a recording. It will also freeze the picture when this happens the box does not respond to the remote or to the control dial on the box. It will then start up again after a two minute wait i.e. a reboot but if watching a recording this will not show as being partially watched but will return to the beginning as if it had not being watched?
I suggest a Maintenance Mode Option 2 in the first instance:-
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
Can you give URLs for other reports of this?
The nuclear option is Maintenance Mode 5, same as the Factory Reset in Settings, but this does lose all your recordings.
https://www.google.com/search?q=dtr+t200+you+view+bix+turns+off&oq=dtr+t200+you+view+bix+turns+off&aqs=chrome..69i57.14189j0j1&sourceid=chrome&ie=UTF-8
Everything starts after an update, on any YouView box that ever had one.
But yes, there is likely a fault with the box, and every update is an opportunity for this to happen, although so is normal everyday usage.
But it is, alas, unlikely to be an issue with the software in the update, or there would be many more reports of this.
You references go back as far as 2013, and none are recent. But they demonstrate that YouView boxes fail from time to time, as we fear that yours has likely done.
You could try Maintenance Mode 4; and 5 as a last-ditch recovery attempt.
I did wonder about the power supply for the box, briefly, though I doubt it’s that.
There is another thread dealing with problem's with Humax
https://myhumax.org/forum/topic/freezing-tuning-out-not-recording-turning-off
So the question to be answered is why is now it shutting down and restarting at random after an update, something is telling the box to shut down and restart?
The boxes have a certain ability to know when they have got themselves in a pickle, and if they do, they will variously power cycle themselves, or go into Maintenance Mode, to get themselves out of it if they can, or to have you get them out of it.
This is fine for temporary software problems, but sometimes the pickle comes about because of an underlying hardware fault, so they keep getting themselves into it, and there really isn’t much you can do.
Also note there are only some pickles the boxes know to try to get out of, and so there are variously reasons why they will misbehave and not seem to know they are doing it, or they will just freeze up and sit there.
As mine did this morning; see the thread I started about this.
Do Humax know about these faults?
I’m saying that these are electrical equipment; any piece of electrical equipment carries with it the possibility of failure.
Whats important is not the absolute fact of failure, but the percentage of such failures year on year, and Humax T2000 boxes are very good in this respect.
If you don’t buy Humax because one of those devices fails, then you can hardly safely buy anything, Humax or not. But perhaps you have been lucky, and never had an electrical appliance fail before this. Not a TV, not a toaster? Not an audio device, not a thermostat?
But if you had to look back more than three years ago to find a failed Humax device like yours, then, with about 3 million of them out there, I think that speaks volumes.
And one of these ought to work, at least, unless the box hardware itself is faulty.
If you think there is a fault in the software from the last update, then you either need to find many more reports of it (and all of them since the update, not going back before anybody had it) or explain why there might not be such reports to be had, of such an obvious fault.
Explanations that better fit the observed data are:-
Your box became faulty, as electrical equipment does from time to time, and you are incorrectly ascribing it to the update;
Your box had an incipient fault which was triggered by the update process, as YouView boxes used to do from time to time, especially T1000s, though it has become much less prevalent since;
Your box did not receive the update quite correctly, and needs another go at it.
This last possibility is rare to non-existent, but if it has happened, then Maintenance Mode Option 4 should put it right, hence me suggesting you try this. Though if you have, and with no improvement, then this rather rules out that possibility.
I do not doubt that YouView boxes fail from time to time, as do many other items of electrical equipment.
But if a Factory Reset doesn’t fix your box, then it isn’t fixable, short of what a repair service might find by opening it up on a bench; and that is not usually an economic option.
As I explained I have tried the reset option but when it restarts and reloads it will download the latest update, which caused a fault within my box, the box as I have already said, but perhaps you missed it, shuts down and restarts by itself so something is telling it to do this?
It will also freeze on the screen but will not respond to the remote and locks the TV so the only way to regain control is turn off the power and back on, this is something that is found on other threads which I found for you and I am not looking again.
Yes I read your posts; but do you read my replies?
Your description of how your box is behaving, despite applying all the remedial steps we have in our armoury, says ‘hardware fault’.
But there is likely no software fix for what ails your box, because it likely isn’t a software problem. You need to grasp this, figure out what you are going to do - get another YouView box? Get a competitor’s box? Resign yourself to just streaming, from one or more of an array of sticks?
And then move on. Sorry.....