Moving home nightmare any ideas?

CabbageCabbage Member Posts: 3
edited 4 December 2020, 9:07PM in Community
We moved this week. There were lots of problems with BT but to cut a long story short we’ve finally connected YV box to our router via an Ethernet cable from the router to the box and broadband is fine (we have WiFi). The problems are:
1)earlier today we could get channels 1-66 (66 is the highest channel we watch) and beyond okay but couldn’t get all HD channels eg 101. Then a short while later again we were able to get 101-106 but not 107 BBC News

 2) Currently channels 1-66 are pixelated and unwatchable  and there’s no picture at all on the HD channels. Occasionally we get the error message saying no signal and at other times a blank screen.  
 
3) A non smart  TV in another room is also pixelated but it used to do this in the old house so unsure whether it’s the same issue as the downstairs (main) TV or just this tv. We have another non smart TV but we can’t locate it yet as it’s in a box somewhere. 

4) signal strength is in the 90+ percent range but signal quality is poor. Broadband is shown as connected via a cable

4) we had recent issues with the YV box in the old house and had to reset. We were on the phone to Bt for over an hour and lost recordings but no issues since. There was an issue with some recordings ending early

5) software was updated when the above problem occurred. 



Is it the YV box or an aerial problem? 
The house has been empty for a year
Does anyone have any idea how to fix this?

Comments

  • RoyRoy Member, Super User Posts: 16,456 ✭✭✭
    edited 6 December 2020, 9:18AM
    @Cabbage

    First, plug your aerial lead straight into the TV you are using with the YouView box and tune that.

    Do you get the same results as with the box?

    Poor signal quality usually indicates you have your aerial cable running too close to your HDMI cable, of which one or both are poorly shielded; in the short term, separate them, and in the longer term replace them with better shielded ones, if separating them produces any improvement.

    The shielding problems often manifest as lost HD channels, 101 upwards.

    Though having a lost 107, and not a lost 101-106, usually indicates you have moved into an area served by a FreeView Light transmitter. You can check this by putting your postcode and house number in on:-
    https://www.freeview.co.uk/
    scrolling down to ‘Check Freeview at my home’, and let us know what transmitter it tells you is your local one. 

    Then scroll down to Detailed View on this resulting page to see what your options are, and tell us what the main transmitter is, if different. This will be the one that gets the COM7 HD mux (I have to scroll the results horizontally to see this entry on an iPad in portrait mode), which 107 is part of.

    In general, leaving an aerial unused for a year doesn’t cause significant deterioration, but then you don’t know how good it was a year ago anyway.

    You do want to make sure, though, if you have masthead amplifier, that it is powered, and powered on. And if there is no mains supply to one, then it will have been powered via a power supply feeding up one of the aerial cables; a little box that the previous occupants may have inadvertently taken with them.

    Unless you get a Ta-da! fix from the above, though, best talk to a local aerial fitter, who can check out your setup and suggest any improvements possible, including perhaps DXing to the nearest main transmitter if you are indeed on a relay one without the full complement of Freeview channels.
    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • CabbageCabbage Member Posts: 3
    Wow! Thank you for such a detailed response. We will work through the suggestions to try to eliminate the issues.  Once again thank you 
  • CabbageCabbage Member Posts: 3
    edited 6 December 2020, 7:00PM
    Hi Roy 

    we’ve done some investigations

    We have plugged the aerial straight into the TV and the picture is ok on standard definition. Then on 101 it breaks up. Same as via YouView. 
     
    We’ve changed the hdmi cable but with the same results. The aerial cable is not close to the HDMI  cable. 

    The freeview  is using Waltham transmitter and the HD Com7 states for this one it’s variable but the other transmitters are either blank on this field or showing as worse than Waltham. 

    I’m not sure about whether we have a masthead amplifier and like you suggested, we will get an aerial expert in.  

    We have purchased a booster box and this has helped strengthen the non HD channels.  

    Thanks again for all your help. 

    You’ve been extremely helpful
    @Cabbage

    First, plug your aerial lead straight into the TV you are using with the YouView box and tune that.

    Do you get the same results as with the box?

    Poor signal quality usually indicates you have your aerial cable running too close to your HDMI cable, of which one or both are poorly shielded; in the short term, separate them, and in the longer term replace them with better shielded ones, if separating them produces any improvement.

    The shielding problems often manifest as lost HD channels, 101 upwards.

    Though having a lost 107, and not a lost 101-106, usually indicates you have moved into an area served by a FreeView Light transmitter. You can check this by putting your postcode and house number in on:-
    https://www.freeview.co.uk/
    scrolling down to ‘Check Freeview at my home’, and let us know what transmitter it tells you is your local one. 

    Then scroll down to Detailed View on this resulting page to see what your options are, and tell us what the main transmitter is, if different. This will be the one that gets the COM7 HD mux (I have to scroll the results horizontally to see this entry on an iPad in portrait mode), which 107 is part of.

    In general, leaving an aerial unused for a year doesn’t cause significant deterioration, but then you don’t know how good it was a year ago anyway.

    You do want to make sure, though, if you have masthead amplifier, that it is powered, and powered on. And if there is no mains supply to one, then it will have been powered via a power supply feeding up one of the aerial cables; a little box that the previous occupants may have inadvertently taken with them.

    Unless you get a Ta-da! fix from the above, though, best talk to a local aerial fitter, who can check out your setup and suggest any improvements possible, including perhaps DXing to the nearest main transmitter if you are indeed on a relay one without the full complement of Freeview channels.

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