Hello. I have been in conversation with the help team and they have passed me on to you.
Our You View box has stopped working properly. It is the third box we have had that has malfunctioned in the same way. We had a replacement sent on 01 October 2020 and another on 12 November 2020. When we are watching a programme through ITV hub our latest box now returns to the main menu (ITV HUB, BBC IPLAYER etc) at the end of an advertisement break instead of returning to the programme we have been watching. I have tried the factory reset but it makes no difference. Our signal strength is good.
Although the help team have previously been quick to send replacement boxes, I must admit that we are getting frustrated with this recurring problem. Surely the boxes should operate for more than a month before breaking down.
Is there something else you can do to help us out? We don’t want a malfunctioning box for the Christmas period.