Box won’t turn on!

Tomsha78Tomsha78 Member Posts: 1
My YouView box will not turn on without a reboot. This only happens every other day or so and I have checked the remote and all connections. Any ideas as to what the problem could be please! The box is just over 3 years old.

Comments

  • RoyRoy Member, Super User Posts: 16,374 ✭✭✭
    edited 9 January 2021, 8:31AM
    @Tomsha78

    A real reboot, or just a power cycle?

    For a real reboot, touch/press the On/Standby button for just over 8 seconds.

    For a more thorough reset, use Maintenance Mode:-
    https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

    Start with Option 2, a local refresh that preserves your recordings
    Option 4 refreshes from YouView’s servers, but still preserves your recordings

    If these still don’t work, the nuclear option is Option 5, same as Factory Reset in Settings, which wipes the box back to ‘just delivered’ state, though still on the latest software.

    If that still doesn’t work, the only remaining option would be to replace the hard disc, but that would only cure certain issues which it doesn’t sound (yet?) like you are having.

    What make and model of box have you got? It’s not worth trying to rescue an old DTR-T10x0 or DN370T, though all of these are over 3 years old.

    Is it possibly on subscription, if your ISP is BT, Plusnet or TalkTalk? 
    If so, they will replace it for you.

    Back to my usual level of bafflement, then...
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