Britbox App Fault

Michael LucasMichael Lucas Member Posts: 10 ✭
in Community
Been using the Youview Britbox app for a few months. Most programmes play fine but some newer additions have the attached message (see photo). eg Grange Hill S4. The shows play OK on the Android app so I'm guessing there's a fault with Youview? Anyone else experienced this?

Comments

  • AnaglyptaAnaglypta Member, Super User Posts: 845 ✭✭✭
    Hi @Michael Lucas 
    I've just tried several episodes of Grange Hill S4 and they all play OK for me on my YouView T2000 retail box.
    It might be worth signing out from the app and Signing back in again to see if that helps. Your account page  in the app should also show the app version (5.1.0-35 build 35 is what shows for me), otherwise can you let us know which box you have, and the software versions it's running.
    Hope this helps
    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • Michael LucasMichael Lucas Member Posts: 10 ✭
    Hi John
    I tried what you said but no luck.
    Box is DN372T
    Software 72.48.91/3.7.14
    Britbox App 5.1.0-35
    Thanks
  • DarrenDarren Member, Super User Posts: 460 ✭✭
    That box sounds like a TalkTalk box.
    I dont have Britbox myself as have no interest in getting it.
    Have you tried an apps update.
    Also try rebooting the box to see if that works.
  • Louise MurdochLouise Murdoch Administrator Posts: 98 admin
    Hi Michael Lucas,

    We believe this issue to be fixed by Britbox now, would you be able to retry the affected content and let us know if you are still experiencing problems?

    Thank you,
    Louise.
  • Michael LucasMichael Lucas Member Posts: 10 ✭
    Hi Louise
    Yes it is fine now, thanks!
    Michael
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