BT software update 32.53.0 / 3.7.54
Sarah
Administrator Posts: 1,723 admin
Hi all,
Please use this thread to discuss the most recent BT Software Update 32.53.0 / 3.7.54 for T2xxx & T4000 devices.
With this release, we have resolved an issue on T4000 devices where users were experiencing buffering/freezing on Now TV
Please note that this is a phased release so not all boxes will receive it at the same time.
Thanks,
Sarah
Please use this thread to discuss the most recent BT Software Update 32.53.0 / 3.7.54 for T2xxx & T4000 devices.
With this release, we have resolved an issue on T4000 devices where users were experiencing buffering/freezing on Now TV
Thanks,
Sarah
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Comments
Box is DTRT2110
sw is component 3.7.42 manufacturer 32.51.0
I am very unhappy as was unaware the SW would change and lost the whole point of the box.
John Webb
https://support.youview.com/youview-box/software-updates/latest-software-versions/
erroneously says 32.51.0 for this release, not 32.53.0, though it does link through to 32.53.0
I lost freeview HD channels, pixelated all BBC channels, pixelated a number of other freeview channels.
Tried a factory reset to get a clean update, still problems. Retuned several times, lost channels, and still problems !
I know the problems are associated with the BT box as when I disconnect the aerial from the box and connect direct to the TV, I have no picture problems.
Youview owe me a new box, as until this latest update all was fine !
Tell me who to contact ...one disgruntled customer !
This thread is for 32.53.0/3.7.54 though, not your 32.51.0/3.7.42, which is the previous release, and is indeed the latest one for your BT Retail box, if the page I cite above is to be believed.
So your sub-thread is likely to get forked.
But no matter. Absent any other reports of this update wrecking BT Retail boxes, though, we have to regard your issues as a one-off; either something went wrong in the update process, or your box has gone wrong subsequently, and it only seems to have come from the update.
Whichever, the correct course of action now is to carry out one or more Maintenance Mode updates, as in:-
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
Then try the box again, to see if it now works OK.
If not, or if the Option 2 above would not run after several tries, then there is nothing for it but to do an Option 5; this will delete your recordings, alas (so you might want to watch them first) but is the most thorough reset you can do.
If this gets the box recording again, fine; this is the best you can do. But if not, then you do indeed have the coincidental hardware failure I described as possible above, and the box is bricked.
But let’s hope that one of the earlier steps rescues it before it comes to this.
Do please let us know how you get on.
Greetings, and welcome to the Community!
https://support.youview.com/youview-box/software-updates/latest-software-versions/
So can you please check your release details (YouView help on exactly where you look for this doesn’t seem to be forthcoming, but it’s in Settings somewhere) and see which one you actually have?
But if you did a real Factory Reset, again from Settings, and not something lesser, it sounds like your box has failed.
How old is it?
Your remedy, if any, will be a replacement under the warranty, from the retailer who supplied it, as long as the warranty is still in force. Not BT (though that might be worth a try) and certainly not YouView themselves.
Theoretically, stuff is supposed to last up to six years in the UK, but getting redress on that basis will not be straightforward 😢
Model: DTRT2110
Component Software: 3.7.42
Software: 32.51.0
Config: 4747
So it appears the latest update has not been downloaded, my error.
The full factory reset was from setting.
The box was purchased on 23rd June 2018, so no warranty will be available, but expect them to last longer. They don't appear to be available anymore.
The release this thread should be exclusively about will no doubt reach your box in the near future, as the update for Retail usually starts when the rollout for BT subscription boxes is complete.
However, it won’t contain a fix for your problem, as there is no acknowledged generic fault that needs fixing in the release you have.
It is therefore a crapshoot as to whether:-
the release will update your box and the local fault you have will go;
the release will update your box, but the local fault you have will persist;
the release will fail to update your box due to the local fault you have.
You therefore need to attempt to resolve the local fault now, by the methods outlined above, to fix any repairable software issues, or to determine if you have an unfixable hardware issue.
Device: DTRT4000 87B08500
Software 32.53.0 3.7.54
Loading any title on the Netflix app now shows this message.
"We’re having trouble playing this title at the moment. Please try again later or select a different title" tvq-pb-101 (5.6.1)
I have spoken to Netflix and they tell me that it is a firmware issue with the BT box and there is nothing they can do. Netflix works fine on other devices like iPad.
I have done a factory reset (keeping recordings) and the issue still exists. 'Update software' and 'Update apps' are both showing its running the latest versions.
Other apps like iPlayer and Prime are working fine. Netflix was working fine prior to this software update.
Are there any fixes for this?
This Netflix?
You might want to try a Maintenance Mode Option 2 on your box, and see if that will resolve the issue, unless you have already done so:-
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
My settings are the same as yours, except my ESN (YouView-assigned Electronic Serial Number) is naturally different, as these should be unique to our respective boxes.
Apart from that, your settings and mine there are all the same, except that the 7- in your UI Build is 12- in mine.
That ‘More Details’ in your first screenshot should be an option you can move to; what does it show?
I am sure Netflix are right when they say it is your device; but in the absence of other reports, we have to assume it is something on your device, like a corrupted cache, rather than an issue with the YouView software update.
I assume you have tried the Reload Netflix and Exit Netflix options, Signed out and Signed in again to no avail? If not, try those now.
And if still no go, the MM2 is quite low impact - it preserves all your recordings - and well worth trying, as it should clear any caches YouView might be holding that could disrupt Netflix.
What have you tried so far to fix this?
The app is just really slow to respond to the remote and occasionally crashes unexpectedly. Just scrolling down the menu takes seconds at a time.
Are all your other apps unaffected - Netflix, say, or Now maybe?
And broadcast is fine, scrolling in the EPG left/right and up and down?
And you have checked that the batteries in your remote aren’t failing?
I see you have contacted Amazon, who have suggested a bunch of things you can’t do on a YouView box, but presumably you have tried signing out of the app, and signing back in?
With Maintenance Mode, if you have used Option 2, that is the best you can get, I think, though you might want to try the sequence of signing out of Prime, then doing the MM2, then signing in again,
Another thing to try might be powering down your router, waiting at least 2 minutes and then powering it up again, just in case the router is holding a grudge against Prime.
Please keep us posted, unlike the DBP above your postings, who never came back 😢
Have to wait for BT/YouView/Amazon to fix this then, and roll out a new release, unless there is a workaround in the meantime.
As Jack Reacher says, when I assume, I make an ‘ ****’ of ‘u’ and ‘me’….😢
There is no generic problem causing this, or we would have had many more reports, and as @jonesh describes, there has been another update since, anyway.
There is a separate problem in which iOS devices updated to version 14.5 no longer pair with the BT App, which BT will be rolling out a fix for after the important footie in the next couple of weeks. Could this explain your issues with the app?
But every YouView update is a crapshoot in which a few boxes fall by the wayside, either because they were already on the way out and the stress of the update was just too much for them, or because the update, despite all the precautions that YouView take, didn’t go quite right.
Touch the On/Standby button on your box for just over 8 seconds, until it soft reboots. See if this fixes things. Come back for more drastic options if not.