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Lost signal

ladytrimleyladytrimley Member Posts: 2 ✭
in Community
Code YVM302.  I have been experiencing problems with signals since the 23rd June.  An engineer was booked to attend my property but never showed up.
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Comments

  • John LJohn L Member, Super User Posts: 933 ✭✭
    https://support.youview.com/youview-box/error-messages/fix-for-yvm302/

    @ladytrimley,
    Welcome to the Youview user forum. Top of the page under help/support you will find the above link found via typing in the error code. Best thing to do is try and fix problem yourself, than wait ages for an engineer. Appreciate, not everyone is technical, paying for the subscription service, but at the end of the day, once you solve it yourself, hopefully it will save time and inconvenience.

    I'm a user myself, not subscribed to anything, hence any issues, I have to solve the problem for any pvrs, including Youview, I own. Hopefully the link will help you trace the fault. If box is faulty, then contact your ISP provider. Please let forum know how you get on. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • ladytrimleyladytrimley Member Posts: 2 ✭
    No body from talktalk has contacted me with an explanation
  • John LJohn L Member, Super User Posts: 933 ✭✭
    ladytrimley said:
    No body from talktalk has contacted me with an explanation
    Yes, but in the meantime, it might only take you a short time to check and maybe if a straight forward fault you could be watching your tv tonight. They have probably all gone home for the evening. @ladytrimley, click on the link, follow the very clear instructions. What do you do when your iron doesn't work? Check the fuse first. The same thing with Youview boxes, first check the box. Have you done a reset? Unplugged, turned it back on etc?

    Again I appreciate, you are paying for a subscription, but there are basic checks that you can do first. Then later on contact Talk talk and make a complaint, but while you wait, you can't watch your box. This is the main reason why Youview have this user forum in the first place. I know what I would do. Good luck and hope you can fix problem. Please let forum know if you succeed, need more help. If box is faulty, then Talk talk will need to replace it, but I have a strong guess it is not faulty. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • Tim CTim C Member, Super User Posts: 622 ✭✭
    Several questions:-
    1. How is the aerial feed to the Youview box set up?
      Is it a cable from a wall socket or a complete cable from the aerial?
      Does it come into the YV box & then out to the TV or do you have a splitter that feeds both TV & YV box?
    2. What's the signal like on the TV? Most TVs will have a signal condition tab in setup somewhere.
    3. Is the problem on specific channels like all HD ?
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