STV on Sony

This discussion was created from comments split from: STV Player.

Comments

  • NannyIINannyII Member Posts: 3
    I have exactly the same problem on my Sony Bravia Android TV since the STV player has been loaded.  The only way I can get it to work is to turn the TV off at the wall for a few seconds and then restart.  The player will then work until the TV is turned off.  The error message says we are not connected to the network although we are and all other players on Youview function correctly.  
  • SarahSarah Member Posts: 1,812 admin
    NannyII said:
    I have exactly the same problem on my Sony Bravia Android TV since the STV player has been loaded.  The only way I can get it to work is to turn the TV off at the wall for a few seconds and then restart.  The player will then work until the TV is turned off.  The error message says we are not connected to the network although we are and all other players on Youview function correctly.  
    Hi @NannyII

    Welcome to the forum :) 

    Can you please let us know the following info:
    • Full Sony TV model
    • Sony Software version
    • STV app version (if you're able to get into the app to check)
    • If you are able to use other apps through YouView on the TV
    You can usually find the TV model and software details in the Settings.

    Thanks,
    Sarah
  • NannyIINannyII Member Posts: 3
    Hi Sarah thank you for your reply.  The information you requested is as follows:

    • Sony Bravia Android TV Model KD43X98196  -  Full Sony TV model
    • PKG6.7165.0360EUA                                       -  Sony Software version
    • 4.11.2[YV]                                                          - STV app version (if you're able to get                                                                                   into the app to check)
    • All other apps work perfectly                             - you are able to use other apps through                                                                                YouView on the TV
    I can get the app to work if I turn the TV off at the wall for a few minutes before I use it but as soon as I come out of the player and go back in it won't work again.  I get the message STV Player error NW-1
  • SarahSarah Member Posts: 1,812 admin
    NannyII said:
    Hi Sarah thank you for your reply.  The information you requested is as follows:

    • Sony Bravia Android TV Model KD43X98196  -  Full Sony TV model
    • PKG6.7165.0360EUA                                       -  Sony Software version
    • 4.11.2[YV]                                                          - STV app version (if you're able to get                                                                                   into the app to check)
    • All other apps work perfectly                             - you are able to use other apps through                                                                                YouView on the TV
    I can get the app to work if I turn the TV off at the wall for a few minutes before I use it but as soon as I come out of the player and go back in it won't work again.  I get the message STV Player error NW-1
    Thanks for this information! 

    The NW-1 errors usually point to a network issue with the device rather than the app itself. We'd suggest factory resetting your TV as this can sometimes fix odd issues that pop up like this one you're experiencing. 

    Let us know how you get on :)

    Thanks,
    Sarah
  • NannyIINannyII Member Posts: 3
    Hi Sarah
    If it is an issue with the TV rather than the app why are all the other apps connecting to the wifi and working properly? I am loth to reset the TV for just this one item. 
  • SarahSarah Member Posts: 1,812 admin
    NannyII said:
    Hi Sarah
    If it is an issue with the TV rather than the app why are all the other apps connecting to the wifi and working properly? I am loth to reset the TV for just this one item. 
    Hi @NannyII

    We can't be sure whether it's an issue with the TV or with the app. Unfortunately, STV don't tend to take further action with NW-1 errors as the issue usually points to an issue with the user's network rather than an issue with the app.

    We've suggested a factory reset as this can wipe away any strange bugs or issues an app is having if it thinks it's not connected to a network when it is. You can try resetting your router as well before doing this just in case but if that doesn't work, we would recommend the factory reset and make a note of your changed settings and logins before doing this. 
    Thanks,
    Sarah
  • quinee6quinee6 Member Posts: 4
    Hi my stv app has  vanished and I can't watch any catch up on my Sony bravia Google TV


  • RoyRoy Member, Super User Posts: 17,656 ✭✭✭
    quinee6 said:
    Hi my stv app has  vanished and I can't watch any catch up on my Sony bravia Google TV
    @quinee6

    Greetings, and welcome to the Community!

    No catchup at all, or just not on STV?

    What’s the model number of your TV?

    Are you based in Scotland?

    Have you suddenly got the itvX app where you didn’t have any itv app before, or maybe just the itv Hub?

    Can you reload the STV app from the Google TV Play Store, or (depending on how recent your TV is) from Sony Select?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • quinee6quinee6 Member Posts: 4
    edited 15 January 2023, 5:39PM
    IHi Roy  I can watch catch up tv but no STV  programmes are on the you view catch up  
    I am based in Scotland I have got the itv x app previously I had itv hub and STV  would be in the catch up programmes.
    the play store on the Google Sony Bravia does not have STV player app on it my tv is a Sony Bravia model KD 43X81J I can’t seem to be able to  get it on Sony select .please can you help 
    Thanks
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