Live TV function not working
My mother moved in to my house and brought her YouView box with her. Since the move, her YouView Box will access the internet to use the Apps/On Demand, but it will not play live TV. I have a YouView box downstairs in my lounge which is working fine. I tried my box in her room and it worked fine. I have checked the internet connection to her box and all seems fine. When I try to access Freeview (live TV) I get diverted to a BT subscription page. Neither myself or my mother suscribe to BT as the packages on offer are not required, we just use the FreeView and On Demand services.
Her broadband connection is direct to a data outlet in her room direct from the router. The TV ariel is working fine. I am stumped. Could it be that the YouView box is broken?
Any help you wonderful people could provide would be greatfully received.
Many thanks, Victoria