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dogzodiac said: Having problems with ITV hub. Adverts play then it just closes. Restart and same issue advert then closes just as program is about to start
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Welcome to the forum
Can you please let us know the following information:
- Youview box model - Can be found in Settings > Box information
- Software versions the box is running on - Can be found in Settings > Software Information
- Examples of content this is happening with so we can test them on our end (please include episode and series numbers if applicable)
- If the issue only happens on the first set of ads as you launch the content or if it happens on the ads during the content as well
- If there's any particular ads launching before it crashes, please let us know which ones
- Does the issue happen when you launch content via Search or the Guide instead of directly through ITV hub
Thanks,Sarah