ITV hub

Having problems with ITV hub. Adverts play then it just closes. Restart and same issue advert then closes just as program is about to start

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  • SarahSarah Administrator Posts: 1,751 admin
    dogzodiac said:
    Having problems with ITV hub. Adverts play then it just closes. Restart and same issue advert then closes just as program is about to start
    Hi @dogzodiac

    Welcome to the forum :) 

    Can you please let us know the following information:
    • Youview box model - Can be found in Settings > Box information
    • Software versions the box is running on - Can be found in Settings > Software Information
    • Examples of content this is happening with so we can test them on our end (please include episode and series numbers if applicable)
    • If the issue only happens on the first set of ads as you launch the content or if it happens on the ads during the content as well
    • If there's any particular ads launching before it crashes, please let us know which ones
    • Does the issue happen when you launch content via Search or the Guide instead of directly through ITV hub
    Thanks,
    Sarah
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