Talk Talk box not playing recordings
Yesterday the box ceased to record or play back existing recordings. Recording look OK but on pressing play there is a black screen. Software is up to date. Tried reboot of Internet and TV box. Each reboot allows one watch then it fails again until rebooted again. Box has 36% capacity.
Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.
If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings if they dont repopulate (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu. You will lose your recordings but it does seem to cure some boxes.
If this does not work and if you are still in contract with TalkTalk then post on their forum as you may be eligible for a replacement box. Tell them what you have tried and the outcome.
Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.
Could these be recordings from the service that TalkTalk just recently shut down?
Or are they recordings off broadcast channels?
I'm seeing a number of boxes reporting this fault on the TalkTalk forum, but many are being solved by a factory reset, some by maintenance mode.
Some don't recover and need replacing, hence my comment on posting on their forum for a replacement box.
Still no date being given on when Boosts will end, which will cause playback issues.
@Vici could not clear it, so another factory reset may help. Other than that a request for a replacement, non recording, box on the TalkTalk forum, is another option.
the op clearly has and enjoys a recordable box.
Why the hell should he accept a non recording box??
My advice....ditch TalkTalk and latch on to an isp that can deliver on the recordable box front....OK that really only means BT but hey you could do worse.
BT hub is light years ahead of TalkTalks effort and the tv boxes really are the next level.
And no I don't work for BT but I do speak from many years experience as a customer.
Obviously Sky and Vermin (no spelling errors there) supply boxes but if he wants a youview machine then BT is his only option these days.
But I'm assuming (always a fatal mistake, ) that the op is subscribed to TalkTalk.
BT was an alternative if he traditionally subscribes.
Had you tried a full factory reset on your box or just a maintenance mode reset which keeps your recordings? If you've only tried the maintenance mode version, we'd recommend trying the full factory reset as this should fix the issue however you will lose your recordings.
More info here: https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
This normally works, but not 100% guarantee.
As I said, TalkTalk no longer offer recordable boxes, so it's your best option to get recording function working again.
If it does not work and you want a replacement box for the catchup facilities, post on the TalkTalk forum, or follow @Visionman 's advice regarding a replacement YouView box, but as you don't use TalkTalk's boosts, there are other alternatives out there too.
Hope you can conquer your problem!
No pips in my Caesar salad; that’s a classic mistake to make 😛
No-one is getting any nearer, though, are they?