TalkTalk YouView TV Plus box problems

AJCFAJCF Member Posts: 1
Two recent problems that may be connected.
1. Scheduled recordings begin OK but cut out during the programme (anything from 10-90 minutes into the recording). There is still 50 percent plus space left on the disc.
2. An hour or two into an evenings viewing of live TV, the box becomes stuck on the current channel. To access other channels I have to switch off and retune.
Any suggestions?

Comments

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 476 ✭✭

    Hi

    Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

    If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

    Try the Factory Reset keep recording option.

    You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings if they dont repopulate (might be worth taking a note of future recordings before doing this so you don’t miss any).

    If all else fails then try a full factory reset from the settings menu. You will lose your recordings but it does seem to cure some boxes.

    If this does not work and if you are still in contract with TalkTalk then post on their forum as you may be eligible for a replacement box. Tell them what you have tried and the outcome.

    https://community.talktalk.co.uk/t5/TV/bd-p/116

    Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you

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