ITV Hub unavailable on 1st gen YouView devices

SarahSarah Administrator Posts: 1,779 admin

From January 2022, ITV will be updating their content protection technology which means new shows will no longer be available to watch on first generation YouView devices (T1000, T1010 & DN370T devices).

For more information, see our article here.

Thanks,
Sarah 

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  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 17 November 2021, 10:06PM
    @Sarah

    What is the user experience going to be when attempting to watch a recent programme on one of the affected devices?

    Will users be able to tell which programmes will play, and which won’t, without actually trying them?

    Will later devices need an update so they can play the new programmes, or are they already capable, perhaps from an earlier maintenance release?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 505 ✭✭
    Despite the link to TalkTalk, there is no article.
    I've alerted them and content manager now on the case.
  • SarahSarah Administrator Posts: 1,779 admin
    Despite the link to TalkTalk, there is no article.
    I've alerted them and content manager now on the case.
    Hi Steve, 
    It's not a standalone article dedicated to the ITV Hub changes but the article from TalkTalk with this info in is here. It's the first result when you search for ITV on the TalkTalk help page. 

    Roy said:
    @Sarah

    What is the user experience going to be when attempting to watch a recent programme on one of the affected devices?

    Will users be able to tell which programmes will play, and which won’t, without actually trying them?

    Will later devices need an update so they can play the new programmes, or are they already capable, perhaps from an earlier maintenance release?
    Hi Roy, 

    From January, new content will not be available to watch on-demand through the ITV Hub app. However due to the metadata, it will still appear in the UI that it can be watched on-demand but when the app gets opened, the user will see the message saying that it's not available to watch on their device. Content which is available on the app before these changes begin will still be available on ITV Hub until it expires and gets removed.

    Any non-first gen devices will be able to play content without any issues and do not need to do anything, this is only affecting first gen devices.

    Thanks,
    Sarah
  • kodikidkodikid Member Posts: 742 ✭✭
    The near complete apathy at this announcement shows how many of the effected devices are still in operation...or the popularity of this rapidly declining community 
    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    No Hub hubbub, bub?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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