Error code 4102

lowecheryl2023lowecheryl2023 Member Posts: 1 ✭
in Support
I get this error code on both All4 and ITV hub, can anyone help? The adverts play then I get the error code! 

Comments

  • RoyRoy Member, Super User Posts: 17,059 ✭✭✭
    edited 12 December 2021, 5:00PM
    @lowecheryl2023

    Greetings and welcome to the Community!

    I can’t find a YouView error 4102, though there is this:-
    https://support.youview.com/youview-box/error-messages/fix-for-yvm102/

    The problem you have, though, is because the adverts and the programmes on the commercial channels are provided from different servers.

    The handover to the ad server is always handled impeccably (surprise surprise! - but follow the money) while the handback is famously iffy.

    Ofcom ought to have a rule to say that if the broadcasters can’t hand you back to your programme after an ad break, then they are not entitled to charge for serving them.

    But until that happy day, the best thing you can do is complain to the offending broadcasters.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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