Error code 4102

lowecheryl2023

I get this error code on both All4 and ITV hub, can anyone help? The adverts play then I get the error code! 

Roy

@lowecheryl2023

Greetings and welcome to the Community!

I can’t find a YouView error 4102, though there is this:-
https://support.youview.com/youview-box/error-messages/fix-for-yvm102/

The problem you have, though, is because the adverts and the programmes on the commercial channels are provided from different servers.

The handover to the ad server is always handled impeccably (surprise surprise! - but follow the money) while the handback is famously iffy.

Ofcom ought to have a rule to say that if the broadcasters can’t hand you back to your programme after an ad break, then they are not entitled to charge for serving them.

But until that happy day, the best thing you can do is complain to the offending broadcasters.

tylerzander

I am also experiencing exactly the same issue. Seems to give this error for All 4 only and My5 gives a different error 'VJS-2010'. I'm using a TalkTalk YouView+ Box

Roy

https://community.talktalk.co.uk/t5/TV/Channel-4On-Demand/td-p/2910738

Stevef_fr8ys

Roy said:

https://community.talktalk.co.uk/t5/TV/Channel-4On-Demand/td-p/29107


@Roy thanks, beat me to it. I posted on their thread on TalkTalk too.

tylerzander

Thanks both, restoring to factory but keeping recordings worked for me. Both players are now working properly again!

@lowecheryl2023 recommend you try the method in the link above.