BT box not working

gill69gill69 Member Posts: 1
I hai have been away for 5 days came home and only the left side blue light is on, I have tried rebutting the Box and my broadband but still it is not working

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  • RoyRoy Member, Super User Posts: 17,059 ✭✭✭
    edited 28 December 2021, 9:05AM
    gill69 said:
    I had been away for 5 days, came home, and only the left side blue light is on, I have tried rebooting the Box and my broadband but still it is not working
    Greetings @gill69, and welcome to the Community!

    Which box model? Lefthand as in when you are facing it?

    Is it the one where the lefthand blue light means the box is powered on, and the righthand blue light is broadband?  And that is off, meaning broadband isn’t connected?

    Can you start the box up at all? Watch TV? Play previously made recordings?

    Look at Settings/Broadband Connection and see what it says?

    Have you got a direct connection between the box and the router, a single length of Ethernet cable? 

    Or have you got PowerLine Adapters in the link? In which case these may need rebooting also.

    More questions to narrow things down further once we have the above covered, maybe,
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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