Have to restart Youview box daily

Bruce HoggBruce Hogg Member Posts: 8
I recently requested and received a new router from TT.
Installed without issue, but now we find that our Youview box loses its internet connection overnight most days, and needs the switch off/switch on again routine to reconnect. 
Apparently in settings there's an <Edit>/<Auto reconnect> option, but I can't find it to see if that's selected.
Any ideas?

Comments

  • John LJohn L Member, Super User Posts: 868 ✭✭
    edited 8 April 2022, 3:29PM
    Hi @brucehogg,
    What steps have you done so far to check connections? Have you done any resets/unplugged/turned off/back on again to see if this fixes problem? Could be simple bug in the boxes's firmware. Have you tried checking that your router is working ok. Also if you use Powerline adaptors are they all working correctly around home? They often need resetting from time to time. To re-pair them, follow instructions as per manufacturer : usually simply press button on one that works ok & then press the other PLA & this reset them. You then see if you can reconnect your Youview pvr. If this doesn't work, try doing a soft reset (8 seconds press power button) and hopefully this will work. Please let forum know if this helps/If still a problem, please ask for further advice. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • RoyRoy Member, Super User Posts: 17,300 ✭✭✭
    I recently requested and received a new router from TT.
    Installed without issue, but now we find that our Youview box loses its internet connection overnight most days, and needs the switch off/switch on again routine to reconnect. 
    Apparently in settings there's an <Edit>/<Auto reconnect> option, but I can't find it to see if that's selected.
    Any ideas?
    @Bruce Hogg

    Why did you request a new router? Were there ongoing problems with it before, albeit different from what you are experiencing now?

    Is it just the YouView box that is affected, or do your WiFi devices disconnect also?

    If the good advice from @John L above sorts things, then excellent; but if not, then as your disconnection problems started with the new router, and you are supported by TalkTalk, best to talk to them, and perhaps get an engineer round.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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