Internet Connection

SonsdadSonsdad Member Posts: 5
I have a Humax2100 box that is not finding internet. Tried resetting the box to no avail. 

Is this a known fault? 

Comments

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 771 ✭✭
    Who is your ISP, and how are you connecting the box to your router? Direct or via powerline plugs?

    Can you get the iPlayer to work and play content, or is it other content from you internet provider that will not play.

    If you can provide a bit more detail someone here should be able to help.

    Also, what reset have you already tried?
  • SonsdadSonsdad Member Posts: 5
    Thanks for the reply, I am with BT. Took it to a Reset keeping recordings.
    It won’t play content. Its connected via a Powerline Adaptor 
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 771 ✭✭
    Have you checked the powerlines with another internet connected device, such as a laptop, or smart TV? If these work it will eliminate these and the ethernet cable as a source of issue.
    If that doesn't work, try changing the cable for another and resetting the powerline plugs.
  • SonsdadSonsdad Member Posts: 5
    Thanks for this, I will try it Asap
  • RoyRoy Member, Super User Posts: 17,805 ✭✭✭
    Sonsdad said:
    Thanks for this, I will try it Asap
    @Sonsdad

    Anything you test this with, be sure to disable its WiFi temporarily, yes? So you know that the only path to the router is over the Ethernet cables and PLAs, just as it is for the YouView box.

    And that reset, it was a ‘touch the On/Standby button for just over 8 seconds’ reset, not just a power cycle?

    As a Maintenance Mode reset on a non-connecting box won’t recover without @Stephen’s special sauce….
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SonsdadSonsdad Member Posts: 5
    Hi 
    Sorry for late update. I couldn’t try the suggested workarounds but have another DTR T2100 running fine in another room. I removed this and replaced it with the box that is failing to locate the internet. The result was the same and it still failed to find the internet. Put the other back and it was fine. I assume the box has failed in some way. As I said originally is this a known fault? 
    Once again sorry for the delay in responding
  • RoyRoy Member, Super User Posts: 17,805 ✭✭✭
    Sonsdad said:
    Hi 
    Sorry for late update. I couldn’t try the suggested workarounds but have another DTR T2100 running fine in another room. I removed this and replaced it with the box that is failing to locate the internet. The result was the same and it still failed to find the internet. Put the other back and it was fine. I assume the box has failed in some way. As I said originally is this a known fault? 
    Once again sorry for the delay in responding
    @Sonsdad

    YouView boxes fail in all sorts of ways, for all sorts of reasons, and one of the ways is that they no longer connect to the internet.

    So yes, in that way, it’s a known fault. But the issue could be software, or configuration, or hardware. Or even, as with one ongoing case at the moment, what looks like a problem with the ISP.

    We can often help with configuration errors, or software ones, but hardware ones are more problematic, and it doesn’t take very many service-hours to cost more to fix than to get a replacement.

    In your case, swapping with a working box and having it not work almost certainly eliminates all of the possible configuration issues, and probably the software ones also (though it’s worth comparing the software on the two boxes to see if it is indeed the same) leaving just some electronic derangement as the probable cause.

    At this point, I would have the lid off and look for anything visual, like blown or leaking caps, loose connectors, open circuits or shorts on the internal Ethernet paths; but absent any of those things, I’d be swapping it out, unless I knew of a very good repair shop who worked very cheap 😢
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SonsdadSonsdad Member Posts: 5
    Thanks for this very helpful reply. My go to repair man retired and finding a similar guy would not be easy, £50 to open the box seems the going rate! I will take your advice and take the lid off myself. Once again thank you so much for your advice 
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