Audio crackle on Netflix & Now tv

SonsvrSonsvr Member Posts: 3
edited 28 September 2022, 8:47PM in Support
Hi
I keep getting a loud audio crack at the start of every  program in Netflix or Now Tv.  On Now TV also get it at the start of every advert too.  I don't have any issues with normal tv programs.  My youview box details are: Humax DTRT2100, variant: 84B08500 and I have an LG tv: webOS TV LM6300PLA. Please can anybody help.

Comments

  • RoyRoy Member, Super User Posts: 17,594 ✭✭✭
    edited 29 September 2022, 6:26AM
    @Sonsvr

    Greetings, and welcome back to the Community!

    Can we assume that the sound is that from the TV, and not via a soundbar or other home cinema setup?

    If you are using any such, please disconnect temporarily for the purposes of testing, and see if the crackles continue or not.

    If they do, then as you can likely get Netflix and Now directly on this TV as well as via YouView, can you please try these two apps there and see if you still get the crackle, or if you only get it with the YouView box?

    If the latter, try a Maintenance Mode Option 2 reset on the box:-

    https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

    This will refresh the running software on the box, while still preserving all your recordings.

    Please let us know the results of the above.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SonsvrSonsvr Member Posts: 3
    Yes, from the TV.  Have done the maintenance reset. It has made no difference. Still have the crackle on both Now TV and Netflix when using the box. If I use netflix without the box, I have no crackle.
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