Itv hub

Molly

Itv hub loads but when you select a program the tv screen goes blank. All other apps are working OK. We have a Sony tv.
Any advice would be helpful 

Roy

Also reported here, by three separate users:-

https://community.sony.co.uk/t5/android-tv/itv-hub/td-p/3884295

Rohit

Hi @Molly, are you able to provide some more information please so we can look into this:

• TV model
• When you started to see this issue
• Are there any specific programmes you've seen this with, or are all programmes you attempt to play affected?
• Does this occur repeatedly if you retry the same programmes?
• Do you see any adverts, or the ITV logo when selecting a programme?

Thanks,
Rohit

Aggie

I'm experiencing exactly the same issue. ITV hub is opening fine. Its when I select a program that I get a blank screen. It doesn't matter which program I select, get the same result. I've cleared the cache in YouView but problem remains. Very annoy. Currently having to cast from my tablet. 

Rohit

Hi @Aggie,

If you're still seeing this, please could you also share some of the above details:

• TV model
• When you started to see this issue
• Does this occur repeatedly if you retry the same programmes?
  
• Do you see any adverts, or the ITV logo when selecting a programme?

Thanks,
Rohit

Aggie

My tv is a KD65AG8. It's happening all the time. I've cleared cache and even done a factory reset on the TV. I do see the itv logo when selecting the programme then the screen goes black. 

Roy

@Aggie

Same issue?:-

https://community.sony.co.uk/t5/android-tv/cbs-reality-app-not-working/m-p/3879967#M59750