BT YouView Box not receiving any channels

user456user456 Member Posts: 1 ✭
in Community
On the TV itself all the channels are fine but if I go onto YouView I can’t view the guide or any channels. The apps like iPlayer work fine. I’ve retuned the channels and done a factory reset with no joy. 
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  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    @user456

    Greetings, and welcome to the Community!

    Nobody else has had a go at your problem, yet, so do you mind if a ask a few supplementary questions?

    Exactly which model of YouView box is it?

    How are you aerial connections wired - coax from wall socket to YouView box Antenna In, and another coax from the YouView box antenna out to the TV?
    Or two separate connections?

    What happens, exactly, when you retune the YouView box?

    When you say you have done a Factory Reset, is the from the Settings menu?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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