DTR4000 won't pause
Hi All,
Had this box for a year or so now, generally no issues but recently the pause button doesn't pause the TV. It shows as paused on the UI but it's not.
Recordings work fine and I don't want to reset as we have a lot of content recorded.
Any one else having this issue? Aside from resetting, is there anything I could try to resolve it?
Had this box for a year or so now, generally no issues but recently the pause button doesn't pause the TV. It shows as paused on the UI but it's not.
Recordings work fine and I don't want to reset as we have a lot of content recorded.
Any one else having this issue? Aside from resetting, is there anything I could try to resolve it?
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Hi @majd, welcome.
Have you tried the above information found via top of webpage under help/support? There are various options that KEEP recordings. Option 2 is highly recommended, but also try doing a soft reset first. Also have you considered unplugging box first to see if this helps? When was the box last unplugged? Hopefully given you some advice.Try this first.
At the worst, depending on the boxe's age, hard drive either needs reformating due to buffer corruption on hard drive or replacement. Very easy to fix. The hard drive is constantly buffering on 2 hour buffer for pause/rwd feature. Please let forum know how you get on/if you need more help. John L
The soft reset that @John L mentions is by pressing the On/Standby button for just over 8 seconds. This will preserve all your existing recordings, though you should not do it while making one.
If you do the recommended MM Option 2, though, it will do all that and more.
I did a software reset and a factory reset to keep recordings, unfortunately this didn't work.
If it's not a software issue then I suspect it's hard drive related, maybe some corrupt data somewhere, I'll have to see what I can do about keeping the data, do you know if it's possible to manually copy the recording data to a new drive? I've got an hard drive enclosure to do this. I just don't know if the contents are unique or encrypted.
If push comes to shove I'll just have to bite the bullet and format it.
Yes, inability to use the recording cache, resulting in there being no Pause, Rewind or Fast Forward on live TV, is generally a symptom of hard disc corruption which can be resolved by nothing less than an MM Option 5 (which is the same as the Factory Rest in Settings).
You can copy off the SD recordings you have, with the YouView hard disc in a caddy attached to a PC or laptop booted from a Unix/Linux distro, as these are recorded in clear, but the HD recordings are encrypted, and the only way to get these off, assuming they will play, is in real time from the copy-protected HDMI output passed through a digital to analogue converter (‘the analogue hole)) and re-recorded on an old HDD recorder. Probably in composite video; though maybe with some pro or semipro gear, in component video analogue HD, which is damn nearly as good as digital HD, though not quite.
For rescuing SD content, here’s a recent thread with practical details:-
https://community.youview.com/youview/discussion/7607051/bt-dtr-2100#latest
Nice!
But do any of the steps in there address the corruption on the 500GB disc, such that you don’t wind up with an equally corrupted 1 TB one?
Well, it wouldn’t work for a Windows drive… but given there are programs that can sort out a corrupted Windows drive, up to a point, there are probably the same for Unix drives.
So if the cloned expanded disc didn’t get fixed in the copying, trying one of these on it wouldn’t hurt.
And if it did hurt, there’s always the original disc to fall back to.
Thank you for all your feedback, I got this sorted in the end, however it does require removing the hard drive and attaching it to a PC/Laptop (external dock is fine) and booting into a Linux environment (Ubuntu in my case) - don't forget you don't need to install it, you can temporarily load it.
The filesystem had become corrupt, possibly update related or more feasible recent power cuts in our area.
Here's a brief how to.
** BACKUP THE CONTENTS OF THE DRIVE BEFORE PROCEEDING **
Identify your mount points eg /dev/sda1 - open gparted and select the drive if a gui is more helpful, it will list the mount points for each partition.
Open a terminal and unmount the appropriate partition(s)
Then run a file system check on each of the mount points you unmounted (you can see what the filesystem is in gparted, in this case it's ext4)
It should start to check for errors and find them, be prepared to press y a few times as it asks if you want to fix them.
Just ensure you run the process for each partition that you can see as active on the drive (some partitions aren't accessible as these are system partitions).
I turned the PC off after this and removed the HDD from the dock then reconnected to the Humax box. I tested the functions and it worked as expected, everything's now put back together and luckily I didn't need to reformat the drive.
Hopefully this can help someone in the future.