DTR4000 won't pause

majdmajd Member Posts: 4
Hi All,

Had this box for a year or so now, generally no issues but recently the pause button doesn't pause the TV. It shows as paused on the UI but it's not. 

Recordings work fine and I don't want to reset as we have a lot of content recorded.

Any one else having this issue? Aside from resetting, is there anything I could try to resolve it?

Comments

  • majdmajd Member Posts: 4
    In fact to add, pausing, rewind and fast forward don't work on live TV.
  • John LJohn L Member, Super User Posts: 902 ✭✭
    "Using Maintenance Mode - YouView Support" https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

    Hi @majd, welcome.
    Have you tried the above information found via top of webpage under help/support? There are various options that KEEP recordings. Option 2 is highly recommended, but also try doing a soft reset first. Also have you considered unplugging box first to see if this helps? When was the box last unplugged? Hopefully given you some advice.Try this first.

    At the worst, depending on the boxe's age, hard drive either needs reformating due to buffer corruption on hard drive or replacement. Very easy to fix. The hard drive is constantly buffering on 2 hour buffer for pause/rwd feature. Please let forum know how you get on/if you need more help. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • RoyRoy Member, Super User Posts: 17,591 ✭✭✭
    @majd

    The soft reset that @John L mentions is by pressing the On/Standby button for just over 8 seconds. This will preserve all your existing recordings, though you should not do it while making one.

    If you do the recommended MM Option 2, though, it will do all that and more.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • majdmajd Member Posts: 4
    Thank you for the guidance!

    I did a software reset and a factory reset to keep recordings, unfortunately this didn't work.

    If it's not a software issue then I suspect it's hard drive related, maybe some corrupt data somewhere, I'll have to see what I can do about keeping the data, do you know if it's possible to manually copy the recording data to a new drive? I've got an hard drive enclosure to do this. I just don't know if the contents are unique or encrypted.

    If push comes to shove I'll just have to bite the bullet and format it. 
  • joneshjonesh Member, Super User Posts: 1,679 ✭✭✭
    edited 11 November 2022, 9:25PM
    majd said:
    Thank you for the guidance!

    I did a software reset and a factory reset to keep recordings, unfortunately this didn't work.

    If it's not a software issue then I suspect it's hard drive related, maybe some corrupt data somewhere, I'll have to see what I can do about keeping the data, do you know if it's possible to manually copy the recording data to a new drive? I've got an hard drive enclosure to do this. I just don't know if the contents are unique or encrypted.

    If push comes to shove I'll just have to bite the bullet and format it. 
    Before you bite the bullet, which might damage your teeth, try resetting your remote control:
  • RoyRoy Member, Super User Posts: 17,591 ✭✭✭
    edited 11 November 2022, 9:36PM
    @majd

    Yes, inability to use the recording cache, resulting in there being no Pause, Rewind or Fast Forward on live TV, is generally a symptom of hard disc corruption which can be resolved by nothing less than an MM Option 5 (which is the same as the Factory Rest in Settings).

    You can copy off the SD recordings you have, with the YouView hard disc in a caddy attached to a PC or laptop booted from a Unix/Linux distro, as these are recorded in clear, but the HD recordings are encrypted, and the only way to get these off, assuming they will play, is in real time from the copy-protected HDMI output passed through a digital to analogue converter (‘the analogue hole)) and re-recorded on an old HDD recorder. Probably in composite video; though maybe with some pro or semipro gear, in component video analogue HD, which is damn nearly as good as digital HD, though not quite. 

    Only really worth it for stuff you can’t get anywhere else, though.

    For rescuing SD content, here’s a recent thread with practical details:-
    https://community.youview.com/youview/discussion/7607051/bt-dtr-2100#latest

    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Tim CTim C Member, Super User Posts: 614 ✭✭
    I've attached a word document that covers upgrading a 500GB HDD with a 1TB one with all recordings being copied over. Should cover the situation here.
  • RoyRoy Member, Super User Posts: 17,591 ✭✭✭
    Tim C said:
    I've attached a word document that covers upgrading a 500GB HDD with a 1TB one with all recordings being copied over. Should cover the situation here.
    @Tim

    Nice!

    But do any of the steps in there address the corruption on the 500GB disc, such that you don’t wind up with an equally corrupted 1 TB one?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Tim CTim C Member, Super User Posts: 614 ✭✭
    Fair question , the answer is that I don't know but given the apparent lack of other options it's surely worth a try.

  • RoyRoy Member, Super User Posts: 17,591 ✭✭✭
    Tim C said:
    Fair question , the answer is that I don't know but given the apparent lack of other options it's surely worth a try.

    @Tim C

    Well, it wouldn’t work for a Windows drive… but given there are programs that can sort out a corrupted Windows drive, up to a point, there are probably the same for Unix drives.

    So if the cloned expanded disc didn’t get fixed in the copying, trying one of these on it wouldn’t hurt.

    And if it did hurt, there’s always the original disc to fall back to.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • majdmajd Member Posts: 4
    Hi All,

    Thank you for all your feedback, I got this sorted in the end, however it does require removing the hard drive and attaching it to a PC/Laptop (external dock is fine) and booting into a Linux environment (Ubuntu in my case) - don't forget you don't need to install it, you can temporarily load it.

    The filesystem had become corrupt, possibly update related or more feasible recent power cuts in our area.

    Here's a brief how to.

    ** BACKUP THE CONTENTS OF THE DRIVE BEFORE PROCEEDING **

    Identify your mount points eg /dev/sda1 - open gparted and select the drive if a gui is more helpful, it will list the mount points for each partition.

    Open a terminal and unmount the appropriate partition(s)

    sudo umount /dev/sda[NUMBER]


    Then run a file system check on each of the mount points you unmounted (you can see what the filesystem is in gparted, in this case it's ext4)

    sudo fsck.ext4 /dev/sda[NUMBER]

    It should start to check for errors and find them, be prepared to press y a few times as it asks if you want to fix them.

    Just ensure you run the process for each partition that you can see as active on the drive (some partitions aren't accessible as these are system partitions).

    I turned the PC off after this and removed the HDD from the dock then reconnected to the Humax box. I tested the functions and it worked as expected, everything's now put back together and luckily I didn't need to reformat the drive.

    Hopefully this can help someone in the future.




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