All 4 error on Humax DTRT4000

carrot3422carrot3422 Member Posts: 2 ✭
in Support
Hi,
All 4 Player is not working on our Humax box. The menus work and adverts play but then the actual programs fail with error 4102-render-decode.
ISP is Talk Talk.
Software and apps are up to date and power cycling doesn't help..

Component software 3.8.70 (951eeb)

Any ideas anyone?

Comments

  • zulu17zulu17 Member, Super User Posts: 1,175 ✭✭✭
    issue seems to occur due to the programming and adverts being housed on different servers
    see

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 765 ✭✭
    edited 31 January 2023, 9:56AM
    zulu17 said:
    issue seems to occur due to the programming and adverts being housed on different servers
    see


     Which sends you back to this forum using the link there and is in relation to TalkTalk boxes, albeit it does seem to have affected other boxes too.
  • zulu17zulu17 Member, Super User Posts: 1,175 ✭✭✭
    The issue is reported in the original thread as occurring on TalkTalk broadband connection and the post on the their community does suggest it is a known problem.  Is the box make relevant (possibly) , is the router and it’s settings relevant (possibly) is the ISP relevant (possibly). Or is it simply a Channel 4 server issue.
  • RoyRoy Member, Super User Posts: 17,796 ✭✭✭
    edited 31 January 2023, 12:15PM
    zulu17 said:
    issue seems to occur due to the programming and adverts being housed on different servers
    see

    If it was as simple as that, then we should get reports of players failing to go  into the adverts.

    I have never seen a single one of those.

    Funny, that 😛
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • carrot3422carrot3422 Member Posts: 2 ✭
    ITV Player has always been fine, but I'm not sure if All 4 has ever worked since I switched ISP to Talk Talk, and it is not an intermittent issue as the above link suggests (Never felt the need to test C5). The YouView box is definitely ISP aware as it changed the branding as soon as I switched.

    Sadly it seems no fixes have been proposed anywhere. Changing DNS to Google hasn't helped. It seems I'm to be stuck in the middle of a three way YouView - TalkTalk - Channel 4 shoulder sloping exercise.
Sign In or Register to comment.