New router - can't reconnect

JS1957

I have a you view box (T2125/500G) which I got as part of my Plusnet broadband package. Although Plusnet have now discontinued the service I still use the box to record, pause live TV etc.

I've just renewed my broadband contract and got a new router. The Youview box is, understandably, saying it can't connect to the internet (code YVM104), but won't give me options to put in details of the new router.

Roy

Greetings @JS1957 and welcome to the Community!

Assuming your YouView box was connected by an Ethernet cable to the previous router, and you have reconnected that cable to a port on the new router, you don’t need to teach the YouView box anything about the new router.

However, the YouView box may be trying to stick to the old IP address it had before, or some other hangover from the previous router.

First, press the YouView button, or whatever PlusNet call the blue button, navigate to Settings (the little gear wheel top right)/Broadband Connection, and see if you can choose the new connection there. You may need to go to Advanced/Edit Connection, but there you only need choose Automatic, ignoring all the techie numbers stuff. And see if it connects OK now.

If still no go, then try touching the On/Standby button on the YouView box for just over 8 seconds until it soft resets - this is quite gentle, and won’t affect your recordings - and see if it then finds the new router OK.

If though, like me, you have your YouView box on a wireless connection - a nanorouter on the Ethernet port, say - then you will need to reconfigure that in the normal way. But - top tip - with over 25 devices on my WiFi, and a perfectly incomprehensible and unmemorable password from BT, I just went into the router and changed the SSID and WiFi password to what the values were on the previous router.

One change instead of 25, all my devices instantly connected OK, and all I have to do is remember, if my BT router gets reset, to put my chosen SSID and password in, instead of the BT defaults that will have come back. (I have one device, my iPad, that knows the default BT values, so I can use that to connect to the BT router and put my chosen values back).

JS1957

Thanks Roy. I've tried most of those things (have just tried the soft reset but that hasn't worked).  The password on this router is the same as the old one, and I have updated the IP address, however the SSID is different, but I cannot see any way to alter that on the Youview box.

jonesh

@JS1957

How is your Youview box connected to your router? Is it by cable, powerline adapters, or WiFi with some sort of setup like @Roy describes in his post?

Roy

JS1957 said:

Thanks Roy. I've tried most of those things (have just tried the soft reset but that hasn't worked).  The password on this router is the same as the old one, and I have updated the IP address, however the SSID is different, but I cannot see any way to alter that on the Youview box.

@JS1957

SSID is a WiFi thing. YouView boxes, except for the BT Pro box, are all connected by Ethernet, and don’t use the SSID, which is why you can’t input that anywhere on the YouView box - you simply don’t need to.

As @jonesch asks, can you please describe how the signal path between the YouView box and the new router is arranged?

And can you also please clarify your YouView box model, as YouView nowhere list a T2125? I’m assuming T2120 here, for the moment.