Reset time

ian07ian07 Member Posts: 2 ✭
in Support
The time on my youview box has not updated to BST and I can't find how to update it manually, please can you help.

Comments

  • RoyRoy Member, Super User Posts: 17,797 ✭✭✭
    edited 26 March 2023, 10:40AM
    @ian07

    You can’t update it manually - it picks up the time from YouView’s servers.

    If your YouView box isn’t connected to the internet, then connect it, and this should straighten it out.

    If it is connected to the internet though, and should be getting the time OK, then touch the On/Standby button on the box for just over 8 seconds. This will make it soft reboot, and should correct the time. This reboot does not affect your recordings at all.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 17,797 ✭✭✭
    Bump.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • STPSTP Member Posts: 1 ✭
    I have the same problem and the soft reboot did not fix it. The box is connected to the internet.
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 766 ✭✭
    edited 26 March 2023, 12:39PM
    Both my Humax boxes updated.
    My TalkTalk box did not.
    Soft reset has Not worked.

    The guide is also an hour behind so programmes should record ok.
    Is this a TalkTalk issue or is it affecting other boxes?
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 766 ✭✭
    Amazingly on the TalkTalk forum, someone is saying their programmes are and hour behind broadcast. I posted this in response.

    The guide times are also an hour behind so match the system time.

    The box can only play what is broadcast so the football started as planned.

    As long as the guide matches the system time recordings should also start at the correct time.

    This only seems to be affecting TalkTalk boxes as both my Humax boxes have updated but my 372T box has not, even after a soft reset.

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 766 ✭✭

    As said, there is no need to panic regarding this issue providing the system clock matches the EPG times

    Grace, starting at 8pm BST, has successfully started recording on my box at 7pm as per the box times.

  • ayatesayates Member Posts: 1 ✭
    Not manor made any difference still an hour behind
  • RoyRoy Member, Super User Posts: 17,797 ✭✭✭
    @STP @ayates @Stevef_fr8ys

    The next thing to try is a bit more of a shakeup, but it still keeps your recordings:-
    https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

    Use Option 2. Don’t do it when the box is recording, or about to.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 766 ✭✭
    TalkTalk support have confirmed their engineers are working on the issue.
    Other on TalkTalk forum have done full factory resets and problem persists.
  • RoyRoy Member, Super User Posts: 17,797 ✭✭✭
    @Stevef_fr8ys

    Oh dear. how embarrassing for TalkTalk 🤡
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • adrianadrian Member Posts: 1 ✭
    Clock still behind,  recordings working ok but can't select live TV from guide as its an hour behind. Any ideas to sort 
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    edited 27 March 2023, 8:18PM
    From TalkTalk service status page:

    Youview are scheduling a software update overnight to resolve this issue. TV boxes need to remain powered on/in standby and be connected to your router to enable the software to install automatically.

    We'd like to apologise for any inconvenience caused by this and will continue to update you here with more information. 
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    Now confirmed by Rohit in latest announcements. 
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