Can’t access I Player

ss1ss1 Member Posts: 1 ✭
in Community
None of my Sony tvs can access the I Player.  This has been happening since Thursday 27th April. I can access all the other players just not the IPlayer. Code given as YVM2104. I have turned the tvs off and on again 3 times and it still doesn’t work 

Comments

  • John LJohn L Member, Super User Posts: 932 ✭✭
    Welcome to the forum @ss1
    Have you looked for this link?:

    Fix for YVM2104 - YouView Support

    Hopefully solve your problem. Please let forum know how you get on. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • RoyRoy Member, Super User Posts: 17,791 ✭✭✭
    edited 30 April 2023, 3:39PM
    ss1 said:
    None of my Sony tvs can access the I Player.  This has been happening since Thursday 27th April. I can access all the other players just not the IPlayer. Code given as YVM2104. I have turned the tvs off and on again 3 times and it still doesn’t work 
    Greetings  @ss1 and welcome to the Community!

    Try retuning your TVs. The page that @John L references has a Service Alert at the top, about the BBC1 changes that happened the day before, and this has certainly affected all my YouView boxes, which have each requested a retune.

    The same is likely on your Sony TVs, as the Players are rather tightly and uncomfortably bound to their respective TV channels; but the Sony TVs may not be as good at requesting a retune as the YouView boxes are.

    You don’t say which models of Sony TVs you have, but I’m guessing early (2015-2019) Android?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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