Series Link broken again

SamH

I have just noticed since the weekend that some programs have lost their series link option.   This time it is a channel 5 programme.   I had this problem before and got a new BT TV Pro box and it seemed to resolve the issue and was working fine but didnt record the expected program yesterday and we do not have the option to series record now only the episode.   has anybody noticed this again recently?

Regards
Sam

Alex

Hi @SamH - there was an issue with Channel 5 providing programme data to the electronic programme guide on all platforms last week, while the information for future dates is now viewable for the standard period it will also have affected series linking for recordings.

Are you having an issue with a particular programme, or is it across multiple programmes on C5?

Berno

I have a BT UHD DTR-T4000/1TB box and am having the exact same problem. The series link option for "Home & Away" on channel 5 is missing. Yesterday's episode did not record and I am now only able to set record for single episodes and not series record.

Alex

Hi @Berno - can you try again with the series link option for Home & Away on C5? I have just checked on a DTR-T4000 and the series link option is available for me.

Berno

Alex said:

Hi @Berno - can you try again with the series link option for Home & Away on C5? I have just checked on a DTR-T4000 and the series link option is available for me.

Hi @Alex Thanks for replying.

I just tried again and the series link option is now available.

Thanks again for testing this and for the update.

SamH

Hi Alex

Thanks for your response it was only one program that i was attempting do on Channel 5 and I believe it was down to their issue last week that you mentioned as it seems to be working again.

Regards
Sam