Same issues here with my Humax YouView DTR T1000. Every few days we lose some channels, and this causes the scheduled recordings to come up as failed recordings. I have to delete the failed recordings then retune and then I get the missing channels back. I next reboot and finally some time later the scheduled recordings come back. This happens every few days.
Brighton & Hove BN2 South East region
BTW I'm another David Smith.
I think we may have cracked it.......the problem only exists if your name is David Smith or you know a David Smith.
Same issues here with my Humax YouView DTR T1000. Every few days we lose some channels, and this causes the scheduled recordings to come up as failed recordings. I have to delete the failed recordings then retune and then I get the missing channels back. I next reboot and finally some time later the scheduled recordings come back. This happens every few days.
Brighton & Hove BN2 South East region
BTW I'm another David Smith.
Just told my mate David that our friendship is now over!
Same issues here with my Humax YouView DTR T1000. Every few days we lose some channels, and this causes the scheduled recordings to come up as failed recordings. I have to delete the failed recordings then retune and then I get the missing channels back. I next reboot and finally some time later the scheduled recordings come back. This happens every few days.
Brighton & Hove BN2 South East region
BTW I'm another David Smith.
David being that you have put down Brighton did you go to Tideway school
Right, It has just happened to me again. Switched box on - all recordings there as planned, no errors. Guide all channels present. THEN Selected Dave from Guide Forwarded to Thurs 4th Oct to set up Red Dwarf X to record series, worked fine! Switched to MyView to check recordings and saw lots of failed messages Switched to guide usual channels 1 to 10 80 to 90 missing. Does this help Jesse, Piers, Gary?
Thanks again for all the information posted here. Our engineers are working closely with Humax to track down the problem, and we've been travelling around the country to collect information and samples from the transmitters in many of the areas that have been mentioned here. As TalkTalk are also trialing their YouView box, we're speaking to them to establish if it affects their customers too, but we've not had any reports so far.
Apologies. We know that this is very frustrating for everyone, and I will post an update here as soon as we have any news.
Just happened again 20:05 29/9/12 whilst scrolling through the guide. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54. Location is WR2. last loss was on the 20/9/12.
Just happened again 16:55 30/9/12 whilst scrolling through the guide. "Dave" was playing in the mini-guide screen. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54. Location is NR28. last loss was on the 21/9/12.
Just happened again 16:55 30/9/12 whilst scrolling through the guide. "Dave" was playing in the mini-guide screen. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54. Location is NR28. last loss was on the 21/9/12.
Also, the "i" button is no longer bringing up any programme info!
Just happened again 16:55 30/9/12 whilst scrolling through the guide. "Dave" was playing in the mini-guide screen. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54. Location is NR28. last loss was on the 21/9/12.
Yes I noticed that myself the other day when this happened.
Just happened again 16:55 30/9/12 whilst scrolling through the guide. "Dave" was playing in the mini-guide screen. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54. Location is NR28. last loss was on the 21/9/12.
Hi, thank you to Rotty, JK-47 and Tricky for supplying your post codes to help resolve this issue.
In order to fully investigate this problem, could Phil Morris, MattMan, studanton, David Smith, email us at [email protected] with the subject as Missing Channels and the following information:
1. The city, town or village where your box is 2. If possible - the TV regions that you select at the end of the channel scan. (If you're able to receive one region you won't get any options after the scan, just say "1 region only")
Thanks
Im in Cowdenbeath KY4 8DP. I lose the BBC channels and the HD ones. Just as I want to watch STVHD for the Man U match..retuning now
I'm getting so frustrated with this bug in your system. I have the same issue as everyone here. Once every 2 or 3 days channels 1-10 disappear, the most popular channels, that we record on most frequently fail. Then we have to retune, 3 days later it does it again. What is being done to fix please ??
Hi Anyone that get this problem could you try just powering the box off and then on as I was asked by Youview to test if the channels come back without a retune, as yet I have not had the problem happen to me again as yet.
Yet again 2/10/12 whilst scrolling through the guide. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54. Location is WR2. last loss was on the 29/9/12 This is happening too often now. The box is is now totally undependable to use for recordings. Come on support how about a reply? Last thing YouView need is this issue during it's launch and in midst of it's TV commercial campaign.
I too had this happen again on 2/10/12, I was scrolling the channels getting to high numbers and looking at the connect-TV channels they did not work as it said that I did not have the right device. Then a message bar appeared at the top of the screen saying that the channel number / listing had changed and I need to do a re-scan. I then changed channel to 1 and it did not work the first low number was 10. Youview you need to gives us an update or you are going to lose customers and remember this is a public fourm and people with google before buying the box.
Hi everyone. We are sorry that many of you are experiencing this issue, and we're still working closely with Humax to solve it. It affects some customers who receive TV signals from multiple regions.
We have now captured data from several regions and this will be used to track down the problem. Our engineers, and YouView customers have confirmed that the problem only affects Humax boxes, and as soon as we have any information from them about a fix we'll let you know. I'll post a daily update here.
Please be assured that this is our top priority. Thank you for your continued patience, and for providing information to help us via this forum.
Would a in-line signal filter solve the problem?? These filters block all transmissions on frequencies outside your main transmitters output. ie your aerial receives frequencies from two transmitters, you therefore choose to block the frequencies from the second transmitter. Max £20 cost.
Piers quoted 'It affects some customers who receive TV signals from multiple regions.' What about customers that do not get the TV singal from mulitple regions why are we getting this problem.
A filter would only work if the channels affecting the box are outside of the channel group you want to receive. For some of us, we have channels interspersed within the same group as the transmitter we want to receive. So it couldn't be a fix for everyone, but MAY cure it for some, if in fact it transpires that is the cause.
But surely it makes more sense to proceed as YouView are, to fix the root cause not just to suppress the symptoms?
Yet again 3/10/12. Scheduled recordings showing as failed. Went from 114 stations to 76.... 13 radio and 63 tv. Lost channels 1 to 10 and 50,51,52, and 54, single region. Location is WR2. last loss was on the 2/10/12 This is happening way, way too often now. If I had paid for the box it would be on the way back to the shop for full refund' as it no longer provides the service it advertises. No point in saying use the On Demand services in place of failed recordings. As not all programmes are available On Demand and most of those which are available are time limited. Has anyone informed Lord Sugar yet? As he's singing it's praises on Twitter, not sure he will take it well if this is becoming a major issue without his knowledge.
Comments
Switched box on - all recordings there as planned, no errors.
Guide all channels present.
THEN
Selected Dave from Guide
Forwarded to Thurs 4th Oct to set up Red Dwarf X to record series, worked fine!
Switched to MyView to check recordings and saw lots of failed messages
Switched to guide usual channels 1 to 10 80 to 90 missing.
Does this help Jesse, Piers, Gary?
Apologies. We know that this is very frustrating for everyone, and I will post an update here as soon as we have any news.
I'm getting so frustrated with this bug in your system. I have the same issue as everyone here. Once every 2 or 3 days channels 1-10 disappear, the most popular channels, that we record on most frequently fail. Then we have to retune, 3 days later it does it again. What is being done to fix please ??
Have tried the maintenance mode reset, and still the problem exists.
When can we expect a fix?
We have now captured data from several regions and this will be used to track down the problem. Our engineers, and YouView customers have confirmed that the problem only affects Humax boxes, and as soon as we have any information from them about a fix we'll let you know. I'll post a daily update here.
Please be assured that this is our top priority. Thank you for your continued patience, and for providing information to help us via this forum.
Would a in-line signal filter solve the problem?? These filters block all transmissions on frequencies outside your main transmitters output. ie your aerial receives frequencies from two transmitters, you therefore choose to block the frequencies from the second transmitter. Max £20 cost.
Would this be a solution Piers?
However they choose to solve it should only be at their expense.
I will let you know if this affects the issue.
What about customers that do not get the TV singal from mulitple regions why are we getting this problem.
But surely it makes more sense to proceed as YouView are, to fix the root cause not just to suppress the symptoms?