Have I joined too early?

Simon BurrSimon Burr Member Posts: 19
edited 4 March 2017, 10:29AM in Archived Posts
Hi guys, as a TalkTalk customer, I have just took the plunge and canceled my sky subscription and taken out the YouView on my plus package. Now my question is have I made the right decision? Basically for the last two years all that's been on in our house is Disney JR And I might get a few hours of Discovery or Dave and the amount I have been paying out has been pointless. But then I read that the new box has been buggy and slow, I have a 24 mb connection so I'm hoping its just because peoples connections are just too slow. Anyone want to reassure me I done the right thing?
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Comments

  • CiceroCicero Member Posts: 345
    edited 20 October 2012, 7:16PM
    I've found it almost perfectly OK, suffering none of the bugs that have been mentioned. The only real problem is the inability to "pad" the recording at the beginning and end. Until recently this hadn't been an issue but it is now, I've missed the end of two episodes of Homeland and last night I lost the beginning of "Getting on", and this is a BBC programme which I thought was foolproof. But hopefully it will be fixed in a future software update and till then there's always catchup as long as it's only an occasional lapse.
  • Simon BurrSimon Burr Member Posts: 19
    edited 18 October 2012, 11:28PM
    That dose surprise me because I thought it run on a system similar to RDS where if programs changed start or finish time that came down to the tv guide and told it, I remember back in the old old days when I had topup tv the signal did that.
    But thanks for the advice starting to feel less of a guinepig now lol
  • KeithKeith Member, Super User Posts: 2,450 ✭✭✭
    edited 4 March 2017, 10:29AM
    Hi Simon - The YouView box uses the 'Accurate Recording' system which does use the EPG data plus signals from the broadcasters. It has the potentially to be very accurate but only if the broadcasters produce accurate data and accurate start and end signals. There is some discussion on this on another topic where one can see some people are having no or few problems whilst others are rightly getting frustrated that certain broadcaster programme data is inaccurate and thus the YouView reliance solely on it is leading to clipped recordings.

    As far as I know YouView are investigating the issue although what they will then do to adapt to the customer feedback is so far not know.
  • edited 26 September 2013, 8:33AM
    Some potential good news on clipped recordings, Channel 4 has apologised for the clipping of Homeland and "are implementing changes to prevent this happening in the future."
  • Matt FMatt F Member Posts: 204
    edited 19 October 2012, 6:31PM
    I have only ever lost a second or two of any recording, I really haven't found it a problem. The box freezes occasionally, but I imagine this will be fixed in the next update (about two weeks away). I think if your TV mostly shows kids telly you will be fine.. The on demand stuff is great and your kids will basically have a perpetual duke box of stuff to choose from. If they are young they have their own player on the demand section too, not to mention all the kids channels. Plus if you do get any time you have access to all the sky movies on pay per view basis through that new 'now tv' player and apparently that will eventually bring access to other sky content in similar fashion or subscriptions to live sky channels too. So its not like you have burned your bridges :-)

    Given you have talk talk, you will get a bunch of premium content too.

    I have the humax - I have not found it slow. Best to read reviews on mag or review sites - the forums can give you a really scewed view! Newbies can have problems that have nothing to do with the box but will report them anyway rather than ringing support, and some people who live eat and breath youview or whatever can be the most scathing about fairly minor issues that most may not even notice.

    Hope you find your box useful :-)
  • Jim SuterJim Suter Member Posts: 31
    edited 19 October 2012, 6:31PM
    After reading this forum I am wondering the same thing. Fortunately I haven't cancelled my Sky subscription and will be running both. My ultimate aim is to bin Sky.

    The padding seems to be a big issue along with box freezes. I'm hoping both will be resolved soon if not in the next update.

    My box is due on 02/11/12 so hopefully the new update will have ironed out some of the problems.

    I really hope this project succeeds as Sky need a bit of serious competition.
  • KeithKeith Member, Super User Posts: 2,450 ✭✭✭
    edited 4 March 2017, 10:29AM
    Without wishing to downplay problems that have been reported or features that some consider essential that are not available, overall I find my box to be very reliable and I expect it to be even more so after the software update on 30/11/2012.

    Soon after the public forum opened I posted a reply about how the YouView box compares to my old PVR.
  • edited 26 September 2013, 8:33AM
    Ditto Keith

    I've had TWO clipped recordings, bother were Homeland and CHannel 4 have put their hands up to that one & promised a fix.
  • Mark4Mark4 Member Posts: 11
    edited 19 October 2012, 6:31PM
    i have had a few freezes but overall love the box and actually like the way the recorded program is there as soon as you start playing. I have not experienced any missing starts/ends yet but if you do chances are you can just watch on catch up :)
  • Jim SuterJim Suter Member Posts: 31
    edited 19 October 2012, 6:31PM
    I'm confident that YouView will improve. Mt Sky subscription lasts another six months so by then I would hope most major issues will be ironed out. Looking forward to the box, and looking forward to be Sky free.
  • Simon BurrSimon Burr Member Posts: 19
    edited 19 October 2012, 6:30PM
    I would just like to say a big thanks to all of you and also a noooo, thanks because you have really put my mind at ease I have not jumped the gun like I did with HD dvd and not bluray (which I have now corrected lol) and the noooo because I still have to wait till Monday now to play lol. I will keep you all in the loop on here of how its going if you so wish me too and looking forward to actually being one of the first to have what looks like an amazing new product and innovation which will knock Sky down a peg or two like I hoped Topup was going to do!
  • Mike3Mike3 Member Posts: 99
    edited 16 May 2014, 7:28PM
    I like you ditched SKY which was running alongside BT Vision and bought a Youview box which ran fine on well below the 24mb you are getting ( I would kill for speeds that good ) there were no issues from the catch up side of things but I was one who was suffering badly from clipped programmes at the start and end so reluctantly my box has been returned and I now have the dilema whether to just keep the old Vision box without HD AND Multiroom or crawl back to SKY with my begging bowl to get the quality and service I want
  • Simon BurrSimon Burr Member Posts: 19
    edited 19 October 2012, 7:58PM
    Mike I think like the others have said its going to get sorted when the updates come through and when the tv stations get in sync which will be soon I hope and when it dose it will give sky a run for its money.
  • Mike3Mike3 Member Posts: 99
    edited 16 May 2014, 7:28PM
    If it does I will be one of the first in the queue but despite the number of customers posting about this problem Youview are still saying that it is not a quick fix to add to beginning and end of progammes, see

    http://community.youview.com/youview/...

    and that they are only CONSIDERING this option and still stating that this question is answered satisfactory.

    I was 99.9% happy with my youview box it was just the remaining percentage was the fundemental requirement to record progammes properly it just couldn't do.

    If you check some of the posts on the link you will see that the trialists pointed out this flaw before the box was released so there should have been no reason for it not being fixed before release.........
  • edited 26 September 2013, 8:33AM
    "but despite the number of customers posting about this problem"

    It's scarcely a dozen a people posting about this!
  • Chris__M1Chris__M1 Member Posts: 136
    edited 19 October 2012, 9:09PM
    Mark4 said:

    i have had a few freezes but overall love the box and actually like the way the recorded program is there as soon as you start playing. I have not experienced any missing starts/ends yet but if you do chances are you can just watch on catch up :)

    More or less in agreement with yours and other comments here, but do note that not all programmes are available on catch-up. In particular many 5USA shows, for which 5 don't appear to have the catch-up rights for. Sod's law, 5USA is one of the worst culprits for clipping programmes.
  • Chris__M1Chris__M1 Member Posts: 136
    edited 19 October 2012, 9:11PM
    As many have said, there are still some problems, and some significant ones. However, I don't regret buying my box, and YouView do seem to be fairly communicative regarding the problems, with promises of a program of fixes.

    Of course, many folk want the fixes yesterday, but I think that is a little optimistic.
  • edited 26 September 2013, 8:33AM
    Agree Chris, some people are demanding the impossible and then throwing toys out of prams when they don't get it.
  • CiceroCicero Member Posts: 345
    edited 6 April 2014, 8:07PM
    Martin wrote:-

    "Some people are demanding the impossible and then throwing toys out of prams when they don't get it.":-

    in the context of expecting recordings to include the beginning and end of a programme. This is obviously not impossible and expecting it does not amount to "throwing toys out of prams".
  • VisionmanVisionman Member, Super User Posts: 10,282 ✭✭✭
    edited 26 February 2017, 2:39PM
    Action will be taken by all the PSB's on this issue, as referenced here -

    http://www.seenit.co.uk/c4-promises-a...
    I'm now happy with the disagree icon, because its gone.
  • CiceroCicero Member Posts: 345
    edited 19 October 2012, 10:18PM
    I read that as referring to Channel 4 only.
  • VisionmanVisionman Member, Super User Posts: 10,282 ✭✭✭
    edited 26 February 2017, 2:39PM
    Hence I said it's a reference only. But they will ALL take action on this issue to get it right.
    I'm now happy with the disagree icon, because its gone.
  • CiceroCicero Member Posts: 345
    edited 19 October 2012, 10:30PM
    Yes, but to repeat what Chris said a couple of days ago:-

    "As I have just mentioned in a direct email (requested by Jesse), every box I have ever owned has had - in addition to EPG scheduling - the ability to set up a manual recording, i.e. "Record Channel 5 for 3 hours from 9pm every Thursday.

    This is how I have gotten around Five's unreliability in the past, but this isn't an option with YouView, where recordings can only be scheduled from the EPG.

    While I understand that auto-padding can be complex if you want to do it right, it seems to me a manual option shouldn't be too difficult, and would give people an option when they are aware of repeating problems".

    Surely this would be a good interim answer, without introducing any complications.
  • VisionmanVisionman Member, Super User Posts: 10,282 ✭✭✭
    edited 26 February 2017, 2:39PM
    I do not have the technical knowledge to answer that, Cicero. Do you?
    I'm now happy with the disagree icon, because its gone.
  • CiceroCicero Member Posts: 345
    edited 19 October 2012, 10:44PM
    The answer is in the posting you are referring to:-

    "every box I have ever owned has had - in addition to EPG scheduling - the ability to set up a manual recording"

    ergo I deem it is feasible, no technical knowledge required to come to that conclusion, so please don't ask me to come up with the code to justify this opinion.
  • Matt FMatt F Member Posts: 204
    edited 19 October 2012, 10:50PM
    Matt F said:

    I have only ever lost a second or two of any recording, I really haven't found it a problem. The box freezes occasionally, but I imagine this will be fixed in the next update (about two weeks away). I think if your TV mostly shows kids telly you will be fine.. The on demand stuff is great and your kids will basically have a perpetual duke box of stuff to choose from. If they are young they have their own player on the demand section too, not to mention all the kids channels. Plus if you do get any time you have access to all the sky movies on pay per view basis through that new 'now tv' player and apparently that will eventually bring access to other sky content in similar fashion or subscriptions to live sky channels too. So its not like you have burned your bridges :-)

    Given you have talk talk, you will get a bunch of premium content too.

    I have the humax - I have not found it slow. Best to read reviews on mag or review sites - the forums can give you a really scewed view! Newbies can have problems that have nothing to do with the box but will report them anyway rather than ringing support, and some people who live eat and breath youview or whatever can be the most scathing about fairly minor issues that most may not even notice.

    Hope you find your box useful :-)

    I to correct my above post (flippin great timing) now tv have sent me an email this evening stating that they are switching off their pay & go movies till the new year. Crazy if you ask me!
  • CiceroCicero Member Posts: 345
    edited 19 October 2012, 10:54PM
    Matt F said:

    I have only ever lost a second or two of any recording, I really haven't found it a problem. The box freezes occasionally, but I imagine this will be fixed in the next update (about two weeks away). I think if your TV mostly shows kids telly you will be fine.. The on demand stuff is great and your kids will basically have a perpetual duke box of stuff to choose from. If they are young they have their own player on the demand section too, not to mention all the kids channels. Plus if you do get any time you have access to all the sky movies on pay per view basis through that new 'now tv' player and apparently that will eventually bring access to other sky content in similar fashion or subscriptions to live sky channels too. So its not like you have burned your bridges :-)

    Given you have talk talk, you will get a bunch of premium content too.

    I have the humax - I have not found it slow. Best to read reviews on mag or review sites - the forums can give you a really scewed view! Newbies can have problems that have nothing to do with the box but will report them anyway rather than ringing support, and some people who live eat and breath youview or whatever can be the most scathing about fairly minor issues that most may not even notice.

    Hope you find your box useful :-)

    If you're with BT you can subscribe free to Box Office and pay per movie.
  • VisionmanVisionman Member, Super User Posts: 10,282 ✭✭✭
    edited 26 February 2017, 2:39PM
    Nor would I ever do so. But thanks for answering the question. Well, dynamic EPG's eh? Whod'a thunk it?
    I'm now happy with the disagree icon, because its gone.
  • Simon BurrSimon Burr Member Posts: 19
    edited 19 October 2012, 11:04PM
    I'm starting to think that give it a few years and we will be sat at work thinking 'wish id set the box to record bargain hunt' and the box will know record it play it when we get home and make a cup of tea and fetch the slippers. Basically dose away with the wife and the dog.
  • VisionmanVisionman Member, Super User Posts: 10,282 ✭✭✭
    edited 26 February 2017, 2:39PM
    And don't forget it'll make your toast in the morning too! (smiley lol)
    I'm now happy with the disagree icon, because its gone.
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