I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
Any suggestions as to what I'm doing wrong?
The message also said 'trial'.
Er... I have three HUMAX DTR-T1000GB boxes (hence being 3x more frustrated), 1x trial and 2x BT.
I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
Any suggestions as to what I'm doing wrong?
Righto. I initially got an auto-reply email from Humax, so if you've not had that then perhaps something is afoot with your email.
I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
Any suggestions as to what I'm doing wrong?
time for new identity, IP address and tell them I have a retail box.
I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
Any suggestions as to what I'm doing wrong?
I think that TalkTalk and BT boxes are different from the Humax one so only put the firmware on the Humax box
I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
Any suggestions as to what I'm doing wrong?
What firmware? just silence from HX, BT & YV support!
I've had the same two e-mails from Humax, and got the updated software, but cannot get the box to do the upgrade. Have tried two memory sticks via both the front- and back-panel USB ports. Having got into Maintenance mode with the internet cable unplugged, I plugged in the memory sticks, the LED on the sticks flash for a few seconds, but the promised message saying that the stick has been found by the box never appears, and any attempt to do an upgrade results in an operation failed message.
well I just contacted them for the update, but I have been told that it is not for the BT boxes (not that I have one of those) but for retail versions only
nice - so the fact that my box is not the retail version (as I was on the trial) and I have been experiencing this for many months - this problem was raised initially on the trial, seems to mean I get no fix for it.. utter utter cr*p
well I just contacted them for the update, but I have been told that it is not for the BT boxes (not that I have one of those) but for retail versions only
nice - so the fact that my box is not the retail version (as I was on the trial) and I have been experiencing this for many months - this problem was raised initially on the trial, seems to mean I get no fix for it.. utter utter cr*p
I was too on the trial however I have been given the fix from humax!
maybe you could forward me the link then? although I know you have been asked not to. although not sure how I would get my email to you, don't really want to post it on here
well I just contacted them for the update, but I have been told that it is not for the BT boxes (not that I have one of those) but for retail versions only
nice - so the fact that my box is not the retail version (as I was on the trial) and I have been experiencing this for many months - this problem was raised initially on the trial, seems to mean I get no fix for it.. utter utter cr*p
I would have thought being on the trial would class the box as a "retail box"
I was too on the trial however I have been given the fix from humax!
quite, please consider that many have requested that they respond (five times now for myself) and they have not so the rules have been set by their action (or rather lack of it!).
Those of you having trouble with the update could try unplugging the network cable whilst the box is still on, once it has been detected that there is no network connection, switch the box off and follow the instructions from Humax. Prior to this I had tried 3 different usb sticks which were not recognised. After doing the above, the first stick I put back in worked first time. Many thanks to Piers for providing the contact details and clarifying that the YouView trial boxes are classed as retail. Hopefully this will be the end of lost channels.
This is getting beyond a joke. I was phoned days ago you be told that you were going to send the new software on a USB stick. Nothing has arrived. No-one has contacted me and you are giving out so many mixed messages about what is actually happening I really doubt you could make your own way out of a lift. Humax have sold goods that are not fit for purpose and your support has been second rate. Who is going to compensate me?
This is getting beyond a joke. I was phoned days ago you be told that you were going to send the new software on a USB stick. Nothing has arrived. No-one has contacted me and you are giving out so many mixed messages about what is actually happening I really doubt you could make your own way out of a lift. Humax have sold goods that are not fit for purpose and your support has been second rate. Who is going to compensate me?
Sorry that you're having trouble getting the update. Have you contacted Humax to tell them that the USB stick has not arrived?
This is getting beyond a joke. I was phoned days ago you be told that you were going to send the new software on a USB stick. Nothing has arrived. No-one has contacted me and you are giving out so many mixed messages about what is actually happening I really doubt you could make your own way out of a lift. Humax have sold goods that are not fit for purpose and your support has been second rate. Who is going to compensate me?
Alastair... I was sent a link by Humax to download the software and instructions to update the box, this seems to have worked OK. Were you given this option?
I was just watching the footy on 103 when my box said ' Youview has updated your channels' and went back to 3. When I tried to go back to 103, I'd lost that and quite a few others. So it seems that the channels can disappear whenever and not just overnight when the box is in standby..and thats with the new software. Time to retune again
I was just watching the footy on 103 when my box said ' Youview has updated your channels' and went back to 3. When I tried to go back to 103, I'd lost that and quite a few others. So it seems that the channels can disappear whenever and not just overnight when the box is in standby..and thats with the new software. Time to retune again
Hi Gordon. Would you mind posting the manufacturer software version that you are running, and the channels that you're missing? thanks.
I was just watching the footy on 103 when my box said ' Youview has updated your channels' and went back to 3. When I tried to go back to 103, I'd lost that and quite a few others. So it seems that the channels can disappear whenever and not just overnight when the box is in standby..and thats with the new software. Time to retune again
8.4.20 Iv retuned now but I lost 101 - 103, 7 & 8, 12 - 14. Prob others and its the same ones each time. Im on Blackhill..oh and I'm an aerial installer so aerial is okay!
I was just watching the footy on 103 when my box said ' Youview has updated your channels' and went back to 3. When I tried to go back to 103, I'd lost that and quite a few others. So it seems that the channels can disappear whenever and not just overnight when the box is in standby..and thats with the new software. Time to retune again
That version does have the defect unfortunately. The fix is in Humax software 8.5.20 + later, and we're going to release a maintenance update to all Humax boxes soon.
I was just watching the footy on 103 when my box said ' Youview has updated your channels' and went back to 3. When I tried to go back to 103, I'd lost that and quite a few others. So it seems that the channels can disappear whenever and not just overnight when the box is in standby..and thats with the new software. Time to retune again
Comments
Er... I have three HUMAX DTR-T1000GB boxes (hence being 3x more frustrated), 1x trial and 2x BT.
I initially got an auto-reply email from Humax, so if you've not had that then perhaps something is afoot with your email.
nice - so the fact that my box is not the retail version (as I was on the trial) and I have been experiencing this for many months - this problem was raised initially on the trial, seems to mean I get no fix for it..
utter utter cr*p
This could be the beginning of YouView upgrade parties.
Prior to this I had tried 3 different usb sticks which were not recognised. After doing the above, the first stick I put back in worked first time.
Many thanks to Piers for providing the contact details and clarifying that the YouView trial boxes are classed as retail.
Hopefully this will be the end of lost channels.