Comments

• Piers Member Posts: 561 ✭✭✭✭✭

  20 November 2012, 9:06PM edited 23 February 2017, 2:13PM

  Hi. Yes, you need to contact Humax who can arrange for the box to be replaced. Their customer support team telephone no. is 0844 669 8800. Sorry for the inconvenience.

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• Grove Tavern Member Posts: 4 ✭

  20 November 2012, 9:10PM edited 20 November 2012, 9:10PM

  Many thanks for prompt response, have emailed them now & will follow up with a call tomorrow. Any idea what causes it? I don't seem to be alone looking at this forum.

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• Piers Member Posts: 561 ✭✭✭✭✭

  20 November 2012, 9:26PM edited 23 February 2017, 2:13PM

  I hope you hear from Humax soon - their customer services team are very helpful in these situations. We've only seen a small number of cases, but that's not much comfort if it's your box, and we don't know the root cause - the error indicates that the software on the box (main YouView software or the maintenance software) could not be started and that could be caused by a hardware failure or an error in another low-level software component.

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• thewisebunny Member Posts: 6

  22 November 2012, 9:06PM edited 13 July 2016, 4:57PM

  Yep - I've just had the dreaded boot fail, invalid signature message.
  
  I guess I'll have to go through the faff of digging out the box, waiting in for a courier, and losing all my recordings.
  
  How about a goodwill gesture humax???
  
  Not happy!

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• Chris2 Member Posts: 1

  7 December 2012, 8:21PM edited 7 December 2012, 8:21PM

  And another dead box here. The same BFIS message.
  Now desperately trying to remember what I had recorded. Would advise people to copy the recordings list onto a piece of paper! I am despairing of this modern electronic equipment.
  
  I've spoken with someone at Humax. They were very busy but very polite and helpful, and have arranged an exchange.

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• Grove Tavern Member Posts: 4 ✭

  8 December 2012, 3:31PM edited 8 December 2012, 3:31PM

  Just a final update. It took a few email messages but Humax organised a collection & replacement which happened yesterday & all is now well again.

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• AstroBoy1970 Member Posts: 1

  19 December 2012, 9:53PM edited 19 December 2012, 9:53PM

  Box arrived 13 November.
  
  BFIS this morning, 19 December.
  
  Pity, up until this morning was thoroughly impressed with the advances made over my trusty, old PVR9200T - which is about seven or eight years old and still dependably chugging away.

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• Lbear2 Member Posts: 55

  20 December 2012, 4:32AM edited 20 December 2012, 4:32AM

  Well you were the lucky one to get a replacement. So far every request to their Support for information - real data, not the party line, has met with almost the same response. My last email on 10th which ended with a request for a replacement if recordings were indeed permanantly lost was responded with a single 16 word sentence. The last 11 words contained 2 factual errors and worded to blame the owner for resetting or retuning, not a known recovery routine glitch.
  
  Please note, I quote Humax Customer Support that if you reset OR retune their Youview box, your recordings are deleted. So presumably everyone who did a manual retune at the last stage of DSO should ask for their faulty box to be replaced!

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