Failed recordings again !!!

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Comments

  • tjtj Member Posts: 25
    edited 29 August 2013, 7:25PM
    same here i have an old topfield thay never once failed to record will start using again untill humax come up with fixes for this box that is not fit for purpose.
  • MrBMrB Member Posts: 57
    edited 31 January 2016, 12:48PM
    I reported this in another thread, but has anyone else noticed that "Info" is out of date when you get a failed recording? (I'm referring to Info when called whilst viewing the channel). The EPG is fine.

    For me, it shows programme info from the morning of the day when the recordings first started to fail. The problem goes away if I reboot the box.
  • PaddyPaddy Member Posts: 3
    edited 2 February 2013, 4:24PM
    I'm finding recordings are failing more often these days. The second part of Silent Witness didn't record for two weeks in a row! Quite a few other failed recordings too. I've owned two other Humax boxes and have never had an issue with them, so it seems to be something specific to YouView.
  • Mick1Mick1 Member Posts: 1
    edited 30 October 2014, 1:30PM
    Yes, it's definitely getting worse: failed to record a single one of a number of Film Four movies I tried it with. Seems to have a problem with BBC Four as well. YouView's indifference is staggering.
  • tjtj Member Posts: 25
    edited 29 August 2013, 7:25PM
    I have failed recording on qvc again last night.
  • KeriOnTw1tterKeriOnTw1tter Member Posts: 2
    edited 20 February 2013, 7:22PM
    I had my first two failed recordings this week. Very disappointing. As others have said - what's the point of a PVR that randomly misses recordings?
  • andyb1andyb1 Member Posts: 7
    edited 3 February 2013, 8:20PM
    Yet another failed recording for me last night (Good Shepherd on BBC2). Have had to reboot box yet again as I don't know about others, but I find once it fails on one recording it then will fail on virtually every single one until you reboot. Totally unacceptable and can't believe how YouView seem to try to blame everybody but their own software/hardware for the problem. Never had a failed recording ever on my previous Panasonic Freeview HDD recorder in 4 years, yet must be 20+ failures since November on YouView box.
  • MrBMrB Member Posts: 57
    edited 31 January 2016, 12:48PM
    So is everyone's programme Info incorrect when their recordings start to fail?
  • redchizredchiz Member, Super User Posts: 5,433 ✭✭✭
    edited 28 February 2017, 3:05PM
    >> So is everyone's programme Info incorrect when their recordings start to fail? <<

    A good point and I see you have mentioned it more than once now, but have been resolutely ignored. It is far easier of course to just moan, rather than do anything positive to help pinpoint where the problem might lie.
  • Charlotte1Charlotte1 Member Posts: 13
    edited 3 February 2013, 11:55PM
    Nothing has recorded in the last few days. Also when trying to record a programme that I am watching (only one at a time) the screen will go black after about 4 seconds and not come on again. Change the channel and you get 4 secs of that channel then it goes black too.
  • Barry FrancisBarry Francis Member Posts: 1
    edited 4 February 2013, 11:35AM
    Same here, I've dug my Sony PVR out and plugged my aerial into that. Useless!!
  • David Reynolds1David Reynolds1 Member Posts: 18
    edited 8 February 2013, 9:09PM
    Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +
  • PPP QQQPPP QQQ Member Posts: 857
    edited 5 February 2013, 11:43AM

    Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +

    John Lewis will probably send it off to Humax, who may be able to diagnose it and repair. Or they may replace it, but they probably won't give you a refund.

    I asked Humax if I could do a part-exchange for one of their other boxes, instead of having a replacement for the YouView. No luck. Which didn't really surprise me.
  • Jon1Jon1 Member Posts: 5
    edited 5 February 2013, 11:47AM

    Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +

    John Lewis will refund. After speaking to them I could return it as faulty within 28 days, but as the box could well be described as not fit-for-purpose they would refund after that time as well.

    That being said it's behaved not too badly for me recently, apart from skipping to the end of a program a few times when skiping forward a minute.
  • PPP QQQPPP QQQ Member Posts: 857
    edited 5 February 2013, 12:02PM

    Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +

    That's good news about the refund. :-)
  • Andrew8Andrew8 Member Posts: 20
    edited 6 February 2013, 12:41AM
    This weeks Failed Recordings

    Mythbusters failed X3 ( Quest )

    Top Gear Failed X1 ( BBC )

    2 Movies ( Failed )

    I Have 20% Remaining on HDD - Does The Machine Need More than 20% FREE ?

    All Times the Machine was on Standby Mode / NOT OFF

    I Have just Dug Out My OLD PVR as this is becoming to Regular...
    Starting to not Trust the Youview box to record......
  • Deadly FartsDeadly Farts Member Posts: 27 ✭✭
    edited 6 February 2013, 5:43PM
    February: I have everything failed now - lost 2 movies, the 2nd wonders of life, Mr selfridge..more

    last good recording was 31 Jan.

    ARGGHH!!
  • FadouaFadoua Member Posts: 1
    edited 8 February 2013, 9:10PM
    I have been have failed recordings consistently since I bought the box! vry desapointing! Youview team keeps telling be I have bad reception which is a lot of rubish, I have never had this problem before with my BT vision box and my reconrding even failed when I manage to watch the program at the same time and reception in 100% it is any way always 100% in my house! very frustrated...This is a rip off not at all fit for purpuse!
  • andyb1andyb1 Member Posts: 7
    edited 8 February 2013, 7:46PM
    This is ridiculous. Surely YouView have to accept there is a problem when so many people are having issues? It's disgraceful for a box costing so much money. Even when it does record there seems to be a very high probability of the first 10 mins being missed off for no apparent reason. They seem to blame the schedulers for this, but how can this be the case when it is so often, doesn't happen on other boxes, the programme has been broadcast at the correct time, and it always (in my case anyway) starts recording exactly 10 minutes too late!
  • PPP QQQPPP QQQ Member Posts: 857
    edited 11 July 2017, 4:57PM
    andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.
  • andyb1andyb1 Member Posts: 7
    edited 8 February 2013, 8:10PM
    PPP QQQ said:

    andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.

    Unfortunately tied into 18 month contract with TalkTalk!
  • PPP QQQPPP QQQ Member Posts: 857
    edited 8 February 2013, 8:27PM
    PPP QQQ said:

    andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.

    then maybe you can get TT to exchange the box?
  • andyb1andyb1 Member Posts: 7
    edited 9 February 2013, 12:18AM
    PPP QQQ said:

    andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.

    Maybe, but I'm guessing this would be pointless as it's clearly a general problem with YouView rather than just my box.
  • bramblebramble Member Posts: 118
    edited 9 February 2013, 7:51AM
    PPP QQQ said:

    andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.

    There are certainly a lot of reports of recording failures in this thread, but I think personally I've only had one failed recording with my Humax box since I started on the trial in June, so I don't think it is a universal youview problem.

    I agree with aisha that the best course would be to return the box. If a replacement unit does not exhibit the same fault then it will prove it was a hardware fault.

    Otherwise it seems most likely that it has something to do with the way those with the failures use youview, indicating a software fault of some sort.

    Alternatively the box may be too sensitive to something in the specific operating environment, such as quality/strength of TV signal, power supply reliability or, improbably, reliability/speed of ethernet connection.

    Personally I would replace the box first to eliminate a hardware fault as the cause.
  • PPP QQQPPP QQQ Member Posts: 857
    edited 9 February 2013, 10:44AM
    PPP QQQ said:

    andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.

    bramble, I think you're right that it may be something about the way it's used, at least in some cases. When I first got YV, I had a lot of failed recordings. They soon stopped happening, and I think that was probably because I more or less unconsciously adjusted the way I was using it. Nothing else changed, in the software or the connections. Obviously I can only speak for my own experience.
  • PaddyPaddy Member Posts: 3
    edited 9 February 2013, 7:32PM
    For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.

    So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!

    This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.
  • gomezgomez Member Posts: 2,073 ✭✭
    edited 9 February 2013, 7:35PM
    Paddy said:

    For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.

    So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!

    This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.

    Sounds typical of a tuning problem with your Youview box which tends to confuse most DTT (Freeview) recorders in a similar fashion.
  • PaddyPaddy Member Posts: 3
    edited 9 February 2013, 7:39PM
    Paddy said:

    For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.

    So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!

    This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.

    I'll try retuning the YouView box then. But I have had a couple of Humax Freeview/Freeview HD boxes over the past 5 years, and can never recall a failed recording. With my YouView box, it seems to be a few programmes a week at the moment.
  • SW1SW1 Member Posts: 240
    edited 10 February 2013, 12:26PM
    Paddy said:

    For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.

    So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!

    This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.

    quote:
    "Both boxes use the same aerial source and therefore have the same signal strength and quality. "

    You are using a distribution amplifier?

    If you are looping the signal in and out of the boxes to each other, then they do not get the same signal strength and quality.

    Even using a distribution amplifier is not certain to do so either. :(
  • Paul B1Paul B1 Member Posts: 17
    edited 7 March 2013, 7:40PM
    I have discovered that the box will consistently fail recordings if you are viewing services from two different transmitters. As has been discussed elsewhere, here in Northern Ireland, there is no ITV1 catch up, as my parents have perfect reception of DTT from Scotland, I retuned their box to receive ITV1 etc from the Scottish transmitter, while also receiving Muxes from Belfast. If the box is left on ITV1 and turned off, recording from the NI Muxes will fail and vice versa. If they are watching BBC1 NI and have set a recording on ITV1 (Border), this will fail. It's a similar issue to anyone using both the Irish DTT service and the UK Freeview one here in NI. If the box is on a channel from the ROI Mux, it will not record anything scheduled on the NI channels and vice versa. The recording will start at the point you select a channel on the service the recording is booked on. For weeks I couldn't understand why it was failing so many recordings, then realised what was happening. Have gone back to using a "head end" PC with a couple of tuner cards and a raspberry pi at the TV end. Haven't missed a recording since. Youview box is in the kids playroom and will stay there until they sort out all the bugs.
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