Open letter to YouView management

churchwardenchurchwarden Member Posts: 795
edited 17 July 2017, 10:31AM in Archived Posts
One of the functions of running a project is to manage the expectations of the customers. Setting up a forum implies a desire to provide the customers with a voice.

Whilst the customers have been doing their part in voicing their views, YouView don't seem to have reciprocated by managing expectations.

Over the past few months there seems to have been a "perfect storm" building on this forum, which seems to be moving towards breaking point.

Do YouView management intend to address this issue, or is it not viewed by them as an issue which needs addressing?

Comments

  • Simon12Simon12 Member Posts: 391
    edited 1 October 2015, 9:08AM
    Seconded
  • robert.inksonrobert.inkson Member Posts: 75
    edited 25 September 2013, 11:25AM
    Thirded
  • stormystormy Member Posts: 1,026 ✭✭
    edited 3 March 2017, 5:12PM
    Supported.
  • MattManMattMan Member Posts: 277
    edited 17 July 2017, 10:31AM
    Supported
  • TheFSGTheFSG Member Posts: 13
    edited 27 September 2013, 12:28AM
    Agreed. Lack of progress can be explained; there may be valid reasons, lack of communication cannot.
  • Geraint MorrisGeraint Morris Member Posts: 772
    edited 17 November 2013, 6:05PM
    +1
  • Jim SuterJim Suter Member Posts: 31
    edited 27 September 2013, 12:28AM
    Agreed, in the last year progress has been minimal. Dave is the only new on demand player, which has minimal content. Still can't download on demand, still can't record Sky channels.

    I was hoping that Youview would enable me to be Sky free, but sadly this appears to be a dream.
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 3 May 2017, 11:39PM
    Hi guys, we listen to the feedback on the forum and look to implement ideas suggested. It is difficult to confirm planned features and roadmap progress as the delivery times can change with development.

    The forums are not just designed as a method of us to deliver product updates, they are mainly here to allow the community to help each other with issues, and discuss the product. We value the support you provide for customers and look to provide feedback on developments where we can.

    Phil
  • churchwardenchurchwarden Member Posts: 795
    edited 2 December 2016, 7:27PM
    Phil8 said:

    Hi guys, we listen to the feedback on the forum and look to implement ideas suggested. It is difficult to confirm planned features and roadmap progress as the delivery times can change with development.

    The forums are not just designed as a method of us to deliver product updates, they are mainly here to allow the community to help each other with issues, and discuss the product. We value the support you provide for customers and look to provide feedback on developments where we can.

    Phil

    Thanks for your answer, Phil.

    I take it that's a "no" then - no change ...... or have I misunderstood?
  • Geraint MorrisGeraint Morris Member Posts: 772
    edited 3 May 2017, 11:39PM
    I'd like to know if the sudden appearance of new accessibility features relates in anyway to the conditions that the BBC Trust created regarding the BBCs involvement in the project. As far as I understand it certain measures of "success" for the YV project would be re-evaluated a year after the launch of the service to the public. We are kind of at that point aren't we?
  • churchwardenchurchwarden Member Posts: 795
    edited 2 December 2016, 7:27PM

    I'd like to know if the sudden appearance of new accessibility features relates in anyway to the conditions that the BBC Trust created regarding the BBCs involvement in the project. As far as I understand it certain measures of "success" for the YV project would be re-evaluated a year after the launch of the service to the public. We are kind of at that point aren't we?

    Whilst broadly related to the original question, Geraint - i.e. communication - I think you have asked a different question here, which needs a specific answer related to the "success measures".
  • Geraint MorrisGeraint Morris Member Posts: 772
    edited 25 September 2013, 9:37PM

    I'd like to know if the sudden appearance of new accessibility features relates in anyway to the conditions that the BBC Trust created regarding the BBCs involvement in the project. As far as I understand it certain measures of "success" for the YV project would be re-evaluated a year after the launch of the service to the public. We are kind of at that point aren't we?

    Yes you are probably right. Maybe I need a new thread
  • churchwardenchurchwarden Member Posts: 795
    edited 2 December 2016, 7:27PM

    I'd like to know if the sudden appearance of new accessibility features relates in anyway to the conditions that the BBC Trust created regarding the BBCs involvement in the project. As far as I understand it certain measures of "success" for the YV project would be re-evaluated a year after the launch of the service to the public. We are kind of at that point aren't we?

    Keeps things clean, and also you have a valid question to ask, that stands on its own merits.
  • stormystormy Member Posts: 1,026 ✭✭
    edited 1 December 2016, 8:24AM
    Phil8 said:

    Hi guys, we listen to the feedback on the forum and look to implement ideas suggested. It is difficult to confirm planned features and roadmap progress as the delivery times can change with development.

    The forums are not just designed as a method of us to deliver product updates, they are mainly here to allow the community to help each other with issues, and discuss the product. We value the support you provide for customers and look to provide feedback on developments where we can.

    Phil

    It appears so churchwarden.
  • VisionmanVisionman Member, Super User Posts: 10,299 ✭✭✭
    edited 26 February 2017, 1:39PM
    The truth is, this forum, as indeed are all user forums, are primarily designed to be a pier to pier communication device. For help, advice and information both from and for user to user participation and interaction. Though YouView admin do read the threads, they may not necessarily respond to them.

    And after saying that....

    Smiley
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,591 ✭✭✭
    edited 3 May 2017, 11:39PM
    Visionman

    ITYM 'Piers to Piers' :-)

    Certainly, I don't think the amount of time I've been spending on here is merited any longer, and I am now so frustrated by the lack of progress from YouView, and the lack of any forward plan by which to measure that lack of progress, that I could spit.

    So I shall take the advice of those who suggest we should enjoy YouView for what it is instead of what it might be, and just watch the damn thing, instead of indulging in endless and fruitless speculation on here, interspersed with trotting out largely the same answers to largely the same questions, for want of a decent sticky FAQ facility in this wholly dysfunctional forum software.

    I did have a cunning plan for perhaps getting round this, but I shan't bother now.....

    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • AnaglyptaAnaglypta Member, Super User Posts: 867 ✭✭✭
    edited 17 February 2017, 12:01PM
    Amen to that.

    Thanks Roy, God bless and goodnight.

    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • Steve ArcherSteve Archer Member Posts: 121
    edited 26 September 2013, 12:10AM
    I am now seriously considering purchasing a Roku 3, has anyone got one and what is this unit really like. like everyone else I have come to accept YouView is as it is now and that's that's, good for watching TV and recording programmes when I am at work.
  • churchwardenchurchwarden Member Posts: 795
    edited 2 December 2016, 7:27PM
    Roy1 said:

    Visionman

    ITYM 'Piers to Piers' :-)

    Certainly, I don't think the amount of time I've been spending on here is merited any longer, and I am now so frustrated by the lack of progress from YouView, and the lack of any forward plan by which to measure that lack of progress, that I could spit.

    So I shall take the advice of those who suggest we should enjoy YouView for what it is instead of what it might be, and just watch the damn thing, instead of indulging in endless and fruitless speculation on here, interspersed with trotting out largely the same answers to largely the same questions, for want of a decent sticky FAQ facility in this wholly dysfunctional forum software.

    I did have a cunning plan for perhaps getting round this, but I shan't bother now.....

    Joining you, Roy. Enjoy life - and keep sniffing the petrol....

    image
  • VisionmanVisionman Member, Super User Posts: 10,299 ✭✭✭
    edited 21 December 2016, 11:05PM
    Roy1 said:

    Visionman

    ITYM 'Piers to Piers' :-)

    Certainly, I don't think the amount of time I've been spending on here is merited any longer, and I am now so frustrated by the lack of progress from YouView, and the lack of any forward plan by which to measure that lack of progress, that I could spit.

    So I shall take the advice of those who suggest we should enjoy YouView for what it is instead of what it might be, and just watch the damn thing, instead of indulging in endless and fruitless speculation on here, interspersed with trotting out largely the same answers to largely the same questions, for want of a decent sticky FAQ facility in this wholly dysfunctional forum software.

    I did have a cunning plan for perhaps getting round this, but I shan't bother now.....

    Write a comment...
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,299 ✭✭✭
    edited 21 December 2016, 11:05PM
    Roy1 said:

    Visionman

    ITYM 'Piers to Piers' :-)

    Certainly, I don't think the amount of time I've been spending on here is merited any longer, and I am now so frustrated by the lack of progress from YouView, and the lack of any forward plan by which to measure that lack of progress, that I could spit.

    So I shall take the advice of those who suggest we should enjoy YouView for what it is instead of what it might be, and just watch the damn thing, instead of indulging in endless and fruitless speculation on here, interspersed with trotting out largely the same answers to largely the same questions, for want of a decent sticky FAQ facility in this wholly dysfunctional forum software.

    I did have a cunning plan for perhaps getting round this, but I shan't bother now.....

    Uh. My bad. I was thinking about Piers, not peers. Like I said, my bad.
    I'm now happy with the disagree icon, because its gone.
  • edited 8 January 2015, 3:54PM
    I think we all accept that YouView find it "...difficult to confirm planned features and roadmap progress as the delivery times can change with development."

    But this does not mean they can't tell us anything.

    In the past we've had occasional hints or indications from Piers as to how things are going or what may be planned. These seem to have dried up.
    But just a small amount of this kind of information would go a long way towards keeping us involved.
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 17 February 2017, 4:59PM
    Hi gwatuk, we will always try and give a bit of information where we can on anything planned, it is not always possible to do so however. In future where it is possible to provide more information on upcoming releases and features we will endeavor to though.

    Thanks.

    Phil
  • edited 8 January 2015, 3:54PM
    That's encouraging, Phil.
    I suggest that you act on this as soon as possible.
    It seems that the forum may have just lost two of its most active contributors - Roy and sam.
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