My DTR-T1010 just stopped working.

istaceyistacey Member Posts: 9
edited 6 March 2017, 9:48PM in Archived Posts
My DTR-T1010 stopped working! Yesterday, fine. Today not fine.

After boot screens, blank screen. Can see the channel selection on the box and move up/down.

Can't get any TV, nothing on the remote works. Have left it for ages to see if its busy, nothing.

Can't do a factory reset (unless someone can advise how??) because the only instructions that I can find online relate to a really old box.

Help appreciated.

Ian
«1

Comments

  • Gareth3Gareth3 Member Posts: 2
    edited 2 September 2014, 9:44PM
    Press and hold the power button on the front of the unit for 8 seconds.
  • steve57steve57 Member Posts: 26
    edited 2 September 2014, 9:44PM
    If you are using HDMI lead only try it with a scart lead, my HDMI output stopped on my T1000 but I can get a picture via scart.
  • Lbear1Lbear1 Member Posts: 741
    edited 6 March 2017, 9:48PM
    This is likely an HDMI handshaking problem. The initial "Humax" and "Youview" splash screens are at a default 720p which all HD televisions should handle. After the main software has loaded, the box reboots the HDMI circuits to the default set in the menu. This again defaults to 1080p but earlier TVs may need this to be 1080i or 720p. It's at this handshaking stage that the connection fails.

    As Steve suggests, try using a SCART lead to ensure the video is being output. If this shows no problems after booting up, try another HDMI lead and use another HDMI input for your TV, if one is available.
  • istaceyistacey Member Posts: 9
    edited 6 March 2017, 9:48PM
    Really annoying, but simply unplugging and replugging in the HDMI cable fixed it. This is despite power cycling on everything even close to the box (Xbox One, TV, router) which I would have assumed would reset this. Perhaps (as the wife suggested) the cables were just loose.

    Must try simple solutions first next time.

    In other news, I was speaking to Amazon about potentially returning the box. They offered me a replacement or refund. I was tempted to take the refund of £250 and buy a new (double capacity box) for half the price.
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:39AM
    istacey said:

    Really annoying, but simply unplugging and replugging in the HDMI cable fixed it. This is despite power cycling on everything even close to the box (Xbox One, TV, router) which I would have assumed would reset this. Perhaps (as the wife suggested) the cables were just loose.

    Must try simple solutions first next time.

    In other news, I was speaking to Amazon about potentially returning the box. They offered me a replacement or refund. I was tempted to take the refund of £250 and buy a new (double capacity box) for half the price.

    I had the same issue with an Apple TV box a couple of days ago, likewise solved by the pragmatic intervention of the distaff side.

    Before delving into the arcane mysteries of HDMI handshaking, it seems as well to check that the hands are actually in contact with one another :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SanjSanj Member Posts: 1,644 ✭✭✭✭✭
    edited 6 March 2017, 9:48PM
    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:39AM
    Sanj said:

    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 

    DTR-T1000/T1010

    ITYM Power button on the front of the box?

    Actual MM Option 3: 'delete', not 'deleted'

    Excellent progress in having this updated though - I do not mean to look a gift horse in the mouth, only to help you get it perfect :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • KeithKeith Member, Super User Posts: 2,453 ✭✭✭
    edited 21 December 2016, 10:30PM
    Sanj said:

    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 

    Thanks for the update Sanj, most useful. I've also updated the top tip on soft reset/reboot, power cycling, maintenance modes and factory resets, trimming it down to make use of this improved FAQ :)
  • SanjSanj Member Posts: 1,644 ✭✭✭✭✭
    edited 21 December 2016, 6:56PM
    Sanj said:

    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 

    Nicely done. Cheers Keith!
  • SanjSanj Member Posts: 1,644 ✭✭✭✭✭
    edited 21 December 2016, 6:56PM
    Sanj said:

    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 

    Sharp eyes Roy, much appreciated. I'll make the changes :)

    *EDIT (04/09/14 - 11.56am)*: The instructions to enter the Maintenance Mode Menu for the DTR-T1000 are correct, you can enter this menu while the standby light is red, but only after just having turned it on from the back. The instructions are slightly different however for the DTR-T1010 which I will update now. 
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:39AM
    Sanj said:

    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 

    Hi Sanj

    My comment related to 'Power button on the top of the box'. There's nothing there, just a blank expanse of metal and/or plastic. The Power button is on the front of the box, on the DTR-T1000. And likewise, I believe, on the DTR-T1010.

    Cheers

    Roy
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SanjSanj Member Posts: 1,644 ✭✭✭✭✭
    edited 21 December 2016, 6:56PM
    Sanj said:

    Hi iStacy, 

    Glad to hear this was resolved :)

    Just on a quick side note, we have updated the instructions our FAQ How do I perform a Maintenance Mode recovery? to reflect all YouView boxes now. Hopefully you will not have to use this FAQ in the future but at least you know just in case. 

    Thanks for clarifying. That's been amended now. 
  • Paul D'AngeloPaul D'Angelo Member Posts: 24
    edited 23 March 2015, 11:48PM
    Lbear1 said:

    This is likely an HDMI handshaking problem. The initial "Humax" and "Youview" splash screens are at a default 720p which all HD televisions should handle. After the main software has loaded, the box reboots the HDMI circuits to the default set in the menu. This again defaults to 1080p but earlier TVs may need this to be 1080i or 720p. It's at this handshaking stage that the connection fails.

    As Steve suggests, try using a SCART lead to ensure the video is being output. If this shows no problems after booting up, try another HDMI lead and use another HDMI input for your TV, if one is available.

    I'm having the same issue, box goes through please wait and nearly ready and then screen just goes blank. have tried shutting off mains power and just keeps happening. Am only connected via scart so not a hdmi issue, have tried wiggling cables to no effect. WAIT ON as I am typing this tuning screen has popped up! waiting to see if I have lost 750 GB of programmes......do I agree to terms and conditions? (103 pages!).......wait for it, wait for it, bugger me for once my recordings are still there! only took an hour and a half to sort, cheers Humax
  • Paul D'AngeloPaul D'Angelo Member Posts: 24
    edited 8 March 2015, 5:58PM
    Lbear1 said:

    This is likely an HDMI handshaking problem. The initial "Humax" and "Youview" splash screens are at a default 720p which all HD televisions should handle. After the main software has loaded, the box reboots the HDMI circuits to the default set in the menu. This again defaults to 1080p but earlier TVs may need this to be 1080i or 720p. It's at this handshaking stage that the connection fails.

    As Steve suggests, try using a SCART lead to ensure the video is being output. If this shows no problems after booting up, try another HDMI lead and use another HDMI input for your TV, if one is available.

    5 hours later... was working fine and then just shut down completely while watching from the library. now the only thing that comes on is the standby light won't even start anything now, completely dead, any ideas?
  • Paul D'AngeloPaul D'Angelo Member Posts: 24
    edited 10 March 2015, 8:05AM
    Lbear1 said:

    This is likely an HDMI handshaking problem. The initial "Humax" and "Youview" splash screens are at a default 720p which all HD televisions should handle. After the main software has loaded, the box reboots the HDMI circuits to the default set in the menu. This again defaults to 1080p but earlier TVs may need this to be 1080i or 720p. It's at this handshaking stage that the connection fails.

    As Steve suggests, try using a SCART lead to ensure the video is being output. If this shows no problems after booting up, try another HDMI lead and use another HDMI input for your TV, if one is available.

    update on Humax non support. Phoned yesterday and Andrew was very dismissive saying as the unit was a warranty replacement it only had a 6 month warranty, so not his problem. Offered no help regarding repair. I told him about all the other people in forums with the same issue and that it must be an inherent fault, and he said NO, people on forums think that because they have the same fault that it must be inherent but it is not, there is nothing wrong with their machine. So folks, just a co-incidence that dozens of people have the PSU burn out, that's a relief then!
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:39AM
    Lbear1 said:

    This is likely an HDMI handshaking problem. The initial "Humax" and "Youview" splash screens are at a default 720p which all HD televisions should handle. After the main software has loaded, the box reboots the HDMI circuits to the default set in the menu. This again defaults to 1080p but earlier TVs may need this to be 1080i or 720p. It's at this handshaking stage that the connection fails.

    As Steve suggests, try using a SCART lead to ensure the video is being output. If this shows no problems after booting up, try another HDMI lead and use another HDMI input for your TV, if one is available.

    I think I've read this same posting so many times I'm getting Deja YuVu :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • phil halfordphil halford Member Posts: 1
    edited 6 March 2017, 9:48PM
    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:40AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    Hi Phil

    Sorry to hear of your problems.

    Can you please give the exact error message you get when you try a factory reset (try it again if you are not sure)?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Jamie SmithJamie Smith Member Posts: 2
    edited 24 March 2016, 11:26AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    Hi all, I seem to be having the same trouble as Phil Halford. On startup I now get the YouView logo and the screens progress as far as 'nearly ready' but it stays there forever (with status bar lights still blinking). I don't want to try resetting if I don't have to as I really don't want to lose all my recordings. Do you think that's necessary?
    Jamie
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:40AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    The posting from Sanj above :-

    https://community.youview.com/youview...

    will lead you to the instructions on how to do a Maintenance Mode recovery, yet still keep your recordings (if not much else).

    You don't say which box you have, but they are all covered there.

    One possible cause for stopping at 'Nearly Ready' is that the disc isn't spinning, something you might want to listen for.

    This can be due to the disc sticking, in which case a sharp tap with the heel of your hand may free it, or to power problems inside the box; the capacitors on the T10x0 models are notorious for going out of spec, apparently.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Jamie SmithJamie Smith Member Posts: 2
    edited 24 March 2016, 1:11PM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    Ooh, thanks for the advice Roy. It's a T1010. I will try the percussive maintenance technique you suggest – and keep my fingers crossed. If it's a capacitor, I guess it's curtains for a T1010 or is that something that can be replaced by an amateur?
  • joneshjonesh Member, Super User Posts: 1,692 ✭✭✭
    edited 20 December 2016, 11:03PM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    The last post by in this thread gives some information about capacitor replacement:

    https://community.youview.com/youview/topics/it-is-easy-to-replace-a-failed-hard-drive-in-the-youvie...

    Thanks to SteveOC.
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:40AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    However, it is not recorded if his hospitalisation was capacitor-induced, or quite unrelated :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • joneshjonesh Member, Super User Posts: 1,692 ✭✭✭
    edited 20 December 2016, 11:03PM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    Same point about the sticky disk.

    Is 'Sticky Disk Syndrome' the cause of the problem, or is it a symptom?
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:40AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    Which is a bit like asking a thirsty man in the desert whether, if water were available, he would prefer Perrier or Evian :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • joneshjonesh Member, Super User Posts: 1,692 ✭✭✭
    edited 20 December 2016, 11:03PM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    I don't understand the analogy.

    Modern HDDs are very reliable, yet they seem to fail in disproportionate numbers in the T1000 series boxes. Couldn't there be an underlying cause?

    I thought that the sticking HDD head problem was a possible outcome if the power to the disk was lost for some reason when it is operating. This would seem to be an unlikely occurrence for a disk in a PVR, unless it was switched off at the mains while it was working.
  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:40AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    I never thought of it as sticking heads. You think a head sticking to a platter, or even several sticking, would have the power to stop the disc spinning? And when unstuck, would not have done irreparable damage to the substrate or the heads themselves?

    I think it's the spindles that stick.

    Or maybe, as you describe, a faulty power supply means there is no longer enough welly to run the disc up - the time when it needs to draw the most power - though whether this will go a stage further and destroy the disc circuitry depends on how good the over voltage protection, etc., in the power supply is.

    Re my analogy, if you are 'thirsty' (to watch your YouView box) and you can't because the disc won't spin, it scarce matters if it is faulty disc (Perrier) or faulty power supply (Evian), the thing isn't running.

    It matters, of course, to the diagnosis and fix, but we would need to able to determine the difference between power supplies that fail and make the disc fail, power supplies that fail meaning a perfectly healthy disc cannot run, discs that fail even though the power supply is perfectly OK, and so on,

    My impression, from the anecdotal evidence on here, is that we have no reports where both disc and power supply are failed, it largely being one or the other, but perhaps you can find a cascade failure or two, and give citations?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • joneshjonesh Member, Super User Posts: 1,692 ✭✭✭
    edited 20 December 2016, 11:03PM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    I never thought of it as sticking heads.

    Try a search on 'Sticking hard drive'. It seems that the heads can stick to the platter and prevent the drive from spinning up. Unless nothing on the internet is true, of course.

    OK, got your analogy. Thanks, but my main point was about cause and effect.:-)

    People aren’t going to report failed or failing PSUs, in in the same way that they don’t report failed HDDs. They report problems with their boxes - won’t wake up from standby, stuck on Nearly Ready, won't record, lost tuning, etc. You and others consider the symptoms, offer possible reasons for the problem described and try to give a possible solution. Sometimes the solution cures the problem, at least for a while, and sometimes it doesn’t. Often the problem is diagnosed as terminal and the box is designated as ‘beyond its useful life’. The owner then gets another from BT or some other source, or abandons YouView and goes elsewhere.

    The number of reports of failed T1000 series boxes is significant, which leads me to the thought that there must be an underlying issue with these boxes that causes them to be unreliable. In particular, the number of replacement ’refurb’ boxes that fail within a day or two of being installed is interesting. It is my guess that the returned boxes are simply checked for electrical safety and maybe the HDD replaced, before sending them out again as OK. The box then fails again because the original cause of failure has not been rectified.

    Modern HDDs are very reliable, yet they seem to fail in T1000 series boxes with alarming regularity. The sticking HDD and other issues would seem to be exacerbated by excessive heat, but why are they overheating? Failed fan? Why are the fans failing prematurely? Some brands of capacitor are known to be unreliable. In a recent post SteveOC, who is undertaking the task of replacing the capacitors in his YouView box, reported that the original caps in his box were branded SamYoung. My guess is that if his box has this brand of capacitor installed, then many of them have. SamYoung capacitors have a very poor reputation for reliability. They have been held responsible for causing problems with some Samsung TVs. Try a search on ‘SamYoung bad caps’. They were the brand of capacitor that were installed in many Topfield PVRs, where they have been identified as the cause of many problems, some of which are similar to the ones experienced by the owners of Humax DTR T1000 series boxes.

    I think that there is sufficient evidence to at least suggest that many of the problems that people experience with T1000 series YouView boxes is attributable to the premature deterioration of the capacitors in their PSUs.

  • RoyRoy Member, Super User Posts: 17,658 ✭✭✭
    edited 7 December 2016, 7:40AM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    I don't doubt it, and the use of external power supplies on later models is indicative.

    But PSUs generate heat, and electrical noise, and place a voltage hazard inside the boxes, so those are three other good reasons for using external power bricks.

    Size might be a fourth; while I note in passing that none of the above seem to worry Apple, whose compact AppleTV boxes take the mains directly, I also note that I have a dead one which I must let my local Apple Store have a look at....

    But yes, if your power supply is out of spec, then nothing in the box can be relied upon, not the hard drive, not the RAM, not anything.

    YouView though, do tell us that the reliability of T1000s is in line with industry standards, and posters here also remind us that as we only get people on who have issues, our experience is skewed away from the true picture of the millions of users who never have a moment's trouble.

    But if T1000s really are in line, then the subsequent boxes must represent an absolutely spectacular achievement in the reliability stakes.

    Tempting though it is to ascribe all sorts of YouView box woes to bad capacitors though, we do indeed try to treat all problems, at least initially, as software ones. Not least because you might think there would be some commonality from hardware problems, with a small set of classic symptoms, and that does not seem to be the case.

    Though AAMOI, what did you find on the Topfields? A set, or a very few sets, of symptoms where you would all nod sagely and go 'capacitors'? Or a wide range of bizarre, but different, behaviours that would make you say the same?
    And with a box that had symptoms, would they stay the same (as software issues tend to) or change (as progressive hardware failures would)?

    Anyway, I chased some of those Google suggestions you gave, with mixed results, and they seemed to suggest that a drive with sticking heads buzzes, or clicks, and if got going again, should be replaced ASAP.

    I don't think anyone who has reported a box stuck at 'Nearly Ready', which we might ascribe to the HDD, has reported any such noises? Nor anyone who has reported success with percussive maintenance, only to return relatively shortly and describe it as merely a temporary measure ?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • joneshjonesh Member, Super User Posts: 1,692 ✭✭✭
    edited 20 December 2016, 11:03PM

    Hi, Having issues similar to this posting for Humax T1010/GB/1TB, it seemed to happen after a firmware update overnight. There was some brief message that channels had changed, it was not possible to retune and when this was attempted the box would not allow me to get into the menu, it only advises that it is "nearly ready" even after leaving it overnight. After searching the net for reset instructions, this was used to do a factory reset, but this failed on every occasion that this was tried.
    On contacting Humax , they just sent the instructions that I had already found online. They advised that they do not provide a USB based firmware update, which I find strange as this is one of the options within the factory reset settings. To make matters worse, I pulled out an old DVR (non youview model) that had not been turned on since 2008, still working without problems !! Is there any other way to reset this device?

    Thanks Phil

    Presumably external power supplies will deteriorate with age, but at least it gets a major source of heat outside the box and they will be easy to replace if they fail.

    External power bricks only supply one voltage though, so there must be further power manipulation going on inside the box. I don't think that every component inside the box would be happy with 12V dc.

    I understand that our experience of problems with YouView boxes is skewed, but even taking that into account, the pile of failed T1000 series boxes does seem to be rather large.

    Wikibooks has a page on Topfield 5800 PVRs:

    https://en.wikibooks.org/wiki/Topfield_5800

    The section on 'A guide to repairing the PSU' says that the range of symptoms that can indicate a failing PSU are many and variedbut it lists the following three as possible symptoms:
    • Hard drive clicking / not spinning up (although a drive failure will cause similar problems)
    • Re-booting / locking up / not starting
    • (Extremely) sluggish response to the remote
    They do sound a bit familiar!

    I appreciate your point about drives with sticking heads buzzing and clicking, and it could well be that some T1000 HDDs fail to spin up because of a sticking spindle, but it is possible that this happens because of excessive heat.

    I am aware that you have often prescribed 'percussive maintenance' on the HDD as a possible remedy for the 'stuck at nearly ready' problem, but I am unconvinced at the efficacy of the procedure.:-)

    As an aside Roy, I think that you do a brilliant job of responding to forum members' problems with their YouView boxes, giving lots of sensible advice. I don't know where you get the time and the patience from. Keep up the good work.
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