After re-tune certain buttons on remote don't work, namely OK button and Info button

Milton GrubertMilton Grubert Member Posts: 5
edited 6 March 2017, 10:48PM in Archived Posts
Normally when OK button is depressed one gets program details of the current selected channel, – not happening. Also Info button doesn't bring up any information. Have re-tuned several times and switched off box and restarted to re-boot system. Any ideas on what I've not tried or doing correctly?

Comments

  • Milton GrubertMilton Grubert Member Posts: 5
    edited 6 March 2017, 10:48PM
    (Addition to original post) Watching TV should not be this problematic. Especially if you are paying for a service that is not being provided. I resent having to resort to a "support community" when the service provider is responsible and should provide direct support. 
  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 10 December 2016, 5:15PM
    Not sure if this will help but you could try a deeper reboot. There's no risk of losing anything. Instead of just switching off & on, try this. The hold in the big button on the front, I think it's about ten seconds until it goes off & comes on again. If this doesn't work you will need to contact your provider. I.e. BT or talk talk. BT have a youview forum & you can contact technical services (the Mods) via this site. Hope this helps. Mike
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:39AM
    Milton Grubert said:

    (Addition to original post) Watching TV should not be this problematic. Especially if you are paying for a service that is not being provided. I resent having to resort to a "support community" when the service provider is responsible and should provide direct support. 

    What happened when you contacted your service provider about your issues, before coming to this support community?

    I mean, you did know you could do that, and you did it, didn't you?

    Or did they hand you off to us?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Milton GrubertMilton Grubert Member Posts: 5
    edited 10 September 2014, 12:59PM
    Milton Grubert said:

    (Addition to original post) Watching TV should not be this problematic. Especially if you are paying for a service that is not being provided. I resent having to resort to a "support community" when the service provider is responsible and should provide direct support. 

    Thanks for getting back. No, I didn't know that – will give it a try. Thanks again.

    MG
  • Milton GrubertMilton Grubert Member Posts: 5
    edited 10 September 2014, 1:01PM
    Thanks for replying Mike, gonna give that a try right now.
    Cheers,
    MG
  • Milton GrubertMilton Grubert Member Posts: 5
    edited 10 September 2014, 1:09PM
    Great! That seems to have worked – nice one, thanks for the tip.
    M
Sign In or Register to comment.