Humax YouView Box Will not Update Software

MikhailCompoMikhailCompo Member Posts: 8
edited 6 March 2017, 10:48PM in Archived Posts
I have had a problem with my DTR-T1000 for some time now. I turn it on from standby (low power savings/fast start) and the device almost always freezes at the Updating Software page. When I then turn it off and on using the remote, it boots up fine, but the YouView button does not work so i cannot watch recordings (the other buttons work, i can change channels and view the guide, just nothing using the blue button).  Strange issues, but very consistent.

So i finally decided to do something about it.

When I try manual updates, it does nothing when i click Update.

So i started the device in maintenance mode, and tried to download software from internet and save recordings, tried multiple times and failed every time - It downloads, then starts to process the software but fails.

So I did a factory reset, after starting up and going through the setup, I tried a manual software update, it gets further after the factory reset in that it goes through the process of downloading with the progress bar etc. but always fails.

My IT skills are excellent, my box has a wired connection and the internet connection is excellent, so I am confident that there are no internet issues on the box (iplayer etc. work fine and the settings show connected fine).

Please can someone tell me how I can try to fix these issues, and if they cannot be resolved, who should I contact???? YourView? Humax? BT? The support process is very confusing....

My software versions are:
Manufacturer software 18.10.10
Component software: 2.5.6
Platform configuration: 1017
ISP configuration (blank)

Thanks in advance for any help people!

Comments

  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 10 December 2016, 5:15PM
    Hi. I haven't had these problems but I did have some issues the other week which weren't resolved by any of the conventional methods. I eventually disconnected my hub for two minutes. I had already rebooted it three times without success! Dissconnecting immediately solved my problems. Worth a try. Good luck. Mike
  • MikhailCompoMikhailCompo Member Posts: 8
    edited 30 December 2015, 5:14AM
    Hi Mike

    What do you mean by disconnecting your hub? Do you mean removing the network cable?

    Thanks
  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 10 December 2016, 5:15PM
    Sorry, no I mean removing power.
  • MikhailCompoMikhailCompo Member Posts: 8
    edited 7 November 2014, 10:13AM
    I have tried what you have suggested, this has not worked.

    I have tried removing power for 5 minutes and then initiating another Maintenance Mode + Internet/USB Recovery - This has not worked.

    I have tried a suggestion from another forum, to soft reboot by holding the power for 8 seconds, this has not worked.

    Can anyone tell me how i can download the software from the internet manually and do a USB software update?
  • SomersetBobSomersetBob Member Posts: 213 ✭✭
    edited 6 March 2017, 10:48PM
    You don't say whether the box is retail or supplied by BT, nor how old it is. If retail you should contact the seller, if BT contact them. Is it still under guarantee etc etc. I can't help on where you might find the software to put on a USB stick.
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:39AM
    Rob3 said:

    You don't say whether the box is retail or supplied by BT, nor how old it is. If retail you should contact the seller, if BT contact them. Is it still under guarantee etc etc. I can't help on where you might find the software to put on a USB stick.

    The software is not generally available to download to a USB stick. But there is a very narrow window of opportunity for a USB update to work where an internet one won't, especially as the internet download itself seems to work.

    I fear that if the software on the box is corrupted, which is what it sounds like, it won't be able to update from a USB stick either. Though I hope for your sake I am wrong.

    Rob is correct that if you have the box from BT as part of a BT subscription, then it is BT you should contact. But if things are otherwise, ringing the YouView helpline is what I would advocate.

    Although if your box is fried and within the guarantee, the retailer must exchange it for you, and he is the only one obligated to do so, the YouView helpline should be much more helpful in determining if this is indeed your only course of action, and can maybe even help you get the box working again, if this is possible at all.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • MikhailCompoMikhailCompo Member Posts: 8
    edited 8 November 2014, 5:30PM
    Rob3 said:

    You don't say whether the box is retail or supplied by BT, nor how old it is. If retail you should contact the seller, if BT contact them. Is it still under guarantee etc etc. I can't help on where you might find the software to put on a USB stick.

    Thanks Roy, useful information.

    I contacted BT and they are sending someone out today, which is pretty good service - especially by BT's standards. However, I am not hopeful they will be able to fix my box, nor do I expect they will have a replacement with them. I expect them to just check my setup.

    I will post back with the results.
  • MikhailCompoMikhailCompo Member Posts: 8
    edited 30 December 2015, 5:15AM
    To close this thread:
    Phoned BT. They sent an engineer next day (Saturday) who confirmed it was a software issue with the box and it needed to be replaced.

    Poor reliability record the Humax first gen boxes apparently - He showed me the PDF listing all the known common faults - dozens and dozens of them.
Sign In or Register to comment.