Broadband/Internet Connection on and off (YVM102?)
Chris Randall Member Posts: 3
edited 28 February 2017, 3:05PM in Archived Posts
Have Openreach connection to YouView box and Homehub5. Internet speed is fine, download 35MBPS. For the last year the connectivity has been fine - over last few days though the Homehub cuts the internet connection - goes from blue, to orange, and after a few minutes finds the connection again, then immediately loses it and refinds it. Kicks mobile, YouView and laptop off wifi. The internal cables are all connected fine, and the TV reception for TV via aerial is fine. Sometimes Youview just tells me that the internet connection is lost - and has started giving code YVM102, but none of the FAQs from BT resolve it. I'm being kicked out every few hours every day..... any ideas!
10 seconds may solve the problem but ISP's recommend up to 30 minutes if you are having a problem.