Steve Powell said:My BT supplied T1000 has died today, and I'm exploring options. I could probably get a replacement box from BT, but I don't want to have to commit to a new 12 month contract, if that's what it takes.I am an Infinity subscriber, and I have the extra 20 multicast TV channels. What I'm wondering is whether or not the BT-branded retail T2110 box sold at Argos, Amazon etc would be able to receive and record those 20 extra TV channels, or if that is restricted to boxes bought directly from BT.
My BT supplied T1000 has died today, and I'm exploring options. I could probably get a replacement box from BT, but I don't want to have to commit to a new 12 month contract, if that's what it takes.I am an Infinity subscriber, and I have the extra 20 multicast TV channels. What I'm wondering is whether or not the BT-branded retail T2110 box sold at Argos, Amazon etc would be able to receive and record those 20 extra TV channels, or if that is restricted to boxes bought directly from BT.
If you have a live BT subscription, then they are obligated by the Sale of Goods and Services Act to keep you supplied with a working YouView box for as long as that subscription is in force, and cannot request an extended commitment as the price of that. Or indeed request any further money over and above your subscription at all.
However, they are not obligated to supply you with the newer model.
If you want that, and BT don't give you one when they swap out the dead T1000, then yes, if you buy one, it will get the BT Player and all the extra channels, as this is something that comes with your broadband line and BT subscription, not something that travels with the box.
Then you could use the BT replacement in another room, though it will only get the extra channels if you pay BT the extra, multiroom subscription. Officially.
The rules are very different between the SOGA and the SOGASA. As the BT TV that you are paying monthly for is a service that depends on the YouView box that BT supply you with, BT undertake an obligation to keep you in working YouView boxes for as long as you subscribe to BT TV.
Hence our observation that even an unused BT TV subscription is a £5 a month insurance policy against a BT-supplied YouView box ever failing.
Would you like to explain what the legal position is then, when the service that BT contract to supply you with cannot be supplied because the YouView box they supplied you with in order to receive the service does not work - and why this would not constitute breach of contract on BT's part if they did not repair it?
If any piece of equipment breaks down during the current period of contract, it will/should be replaced with no need or requirement to extend the current contract.
In contract - in warranty.
However, Steve Powell most certainly did not imply what you state, he said this -
"I don't want to have to commit to a new 12 month contract."
Which may mean one thing or another but the points raised still stand.
I'm pleased that Visionman has reminded you of the part of
Steve's posting that you accused me of 'side-tracking' when I addressed it, as he deserved in any comprehensive reply.
And truth to tell, it never occurred to me that those other items you mention aren't covered; indeed, I have had two microfilters fail here in Spain, separately, and blithely assumed when the second one went and I thought I ought to get some new ones that I would just tip up at the local Telefonica shop and they would give me new ones. Which they did. And BT gave me new PLAs one time, though that was more of a safety issue, I think.
For what it's worth, my input is tempered by the fact that I am not a BT customer, nor more specifically do I use YouView with them. I cannot speak for the other protagonists of course.
Ah, bless. I hope Steve just sees two of your friends gently trying to rescue you from falling into grave error :-)
But thank you for challenging my perceptions -always welcome to shake me out of my complacency - even if the net result was to establish these on a firmer footing.
And I think, between us, that we have given Steve the advice he needs. Since, emboldened by that, he has bought a 'retail' BT box, and found that yes indeed, it gives him the whole gamut of BT services, as we predicted it would.
And now he can, at his leisure, get BT to address the broken box; where I hope that I also sketched in the multiroom issue in my original reply :-)
Is your advice based on your own experience with BT? And I am particularly impressed at the thought that UK legislation came into its own when you asked for some microfilters to be replaced in Spain, well done.
I don't know if you have experienced consumer issues in Spain, but despite us both being in the 'harmonised' EU, your rights over here are decidedly a subset of those in the UK, what the shops practise is in turn a subset of those, and what they practise when they find out you are English is a further subset, with their grasp both of English and of your halting Spanish turning into the null set if it suits them :-)
So getting replacement microfilters over here without demur strongly suggests it should be even easier in the UK :-)