Netflix Crashes at midnight

Visionman · 12 January 2016, 4:16PM

My TalkTalk netflix crashed every night at 12

BT turn off the P2P traffic shaping that they claim they don't
The resulting spike in Internet traffic probably disrupts all sorts of things

???

Roy · 12 January 2016, 9:00PM

Insufficiently targeted puzzlement for me to respond to, I'm afraid, VisionMan. :-(

Perhaps if you could tell me which of my plain English statement has you bewildered, I could clarify?

Visionman · 12 January 2016, 10:04PM

My TalkTalk netflix crashed every night at 12
To which you respond
BT turn off the P2P traffic shaping that they claim they don't
The resulting spike in Internet traffic probably disrupts all sorts of things

Firstly your calling BT liars and secondly the two (plus other platforms) are clearly unrelated. Thats quite a leap.

jonesh · 13 January 2016, 1:10AM

Firstly your calling BT liars and secondly the two (plus other platforms) are clearly unrelated.

What's your explanation of the problem VM?

Visionman · 13 January 2016, 1:14AM

I have no idea. But what I would like to know is why Netflix needs to know the time.

jonesh · 13 January 2016, 1:25AM

The issue is clearly time related, but that doesn't necessarily mean that Netflix needs to know the time.

Lucy Hooker · 27 January 2016, 1:41AM

I have the same problem too, I thought it was the youview box over heating but after reading all the comments I've realised that my issue is also happening at midnight. Please can this be sorted out? I've noticed you have asked for some system operation information which I am happy to supply, as long as it means this issue will be resolved? My box is a Huawei youview recorder box model DN370T.02.04.P variant 001, software versions are manufacturer software 70.37.69 component software 2.9.36 platform configuration 1397 ISP configuration 1501021, my internet service provider is talktalk and I'm using power line adapters as recommended strongly by talktalk and their bright spark engineers. I hope this information resolves the issue quickly for us all as its really annoying and quite frankly unacceptable for the amount of money it costs us all

Roy · 27 January 2016, 11:48AM

...but unfortunately they have responded to the questions.

Yes, I hate it when people do that. It gives you so much work sifting through them :-)

Sanj · 27 January 2016, 11:54AM

Oops! I've changed that to haven't

Sanj · 27 January 2016, 11:55AM

Thanks for feeding back Lucy. Sorry to hear you are having this issue. I'll feed this back to our tech teams to help with the analysis.

Michael12 · 28 January 2016, 12:12AM

Just to confirm I have submitted the information requested to the [email protected] email address, looking forward to hearing back and having this resolved.

Thanks

Michael

Sanj · 1 February 2016, 2:37PM

Hi Lucy - Could you send us your Netflix Username to [email protected]

Thanks in advance

Lucy Hooker · 1 February 2016, 8:51PM

Have done as requested, hope this is resolved soon

Roy · 1 February 2016, 10:42PM

:-)

Colleen Shackleton · 11 February 2016, 2:41AM

Okay I do not know where you people are from because I do not recognized the providers or what a viewbox is but I am in Canada and netflix kicks me out every night at 8 mins past 10pm and I do not watch tv in the morning but last sat it also did it at 8 mins past 10am..this week it is now around 7:40pm. I watch Netflix directly from my smart tv through of course my wireless router, I can be using 2 different wireless devices at the same time and I only lose Netflix, it is not my internet provider or my router!!

Roy · 11 February 2016, 11:17AM

Hi Colleen

Yes, it's kind of tough on you Canucks that YouView is a UK-only thing :-(

But just to explain, the Netflix provided on YouView boxes is a special version for this box, so it's never clear to us if it is just that version playing up, or Netflix generally.

So thanks for the clarification here. I wonder what the significance of 8 minutes past ten is? Would that by any chance be midnight in another Canadian time zone, perhaps the one where Netflix Canada is based?

We're glad the exports flow the other way though. We had maple syrup on our pancakes on Shrove Tuesday. Yum!

Visionman · 11 February 2016, 9:24PM

Well, well, well... I'm now going to join the club. At 12.08am last night (meaning today this morning 11/02) Netflix just stopped. And I mean that it literally.... just... stopped.

The film I was watching (The Hobbit, The Battle of the five Armies) disappeared, to be replaced by the Netflix home page. The loading spinning wheel appeared but didn't spin. Though note the box didn't lock. So I pressed> stop> close, close> power button off> power button on> Netflix> resume.
And it carried on from there with no problems whatsoever.

And..... Yesterday (10/02) for the first time ever I encountered the 25% loading problem but I know what caused it - my hub suffered a micro drop-out disconnection. I know that because my laptop via WiFi froze at exactly the same time. Upon reconnection the Netflix film just wouldn't load. Which it wouldn't because that would have caused havoc with the stream, hence be unrecoverable. And the box locked as well. I had to disconnect the power to the box to get it all back again but from there no problems.

Got something else for you though - error code IPC6002. Love that Help app me, but hey thats just me.

Hope that helps

Edit - Retail T2000 2.17

Sanj · 12 February 2016, 11:28AM

Hi Visionman,

Sorry to hear that.

Given you've had an issue with your network on the 10th, do you think the issue on the 11th could be related. We're you using any other devices at the time that could confirm this?

If it isn't related then I'd need you to answer the questions above.

Visionman · 12 February 2016, 1:50PM

Yes Sanj, yesterday there were 2 laptops running and a smart phone but they didn't suffer any problems. I'll monitor it further over the weekend.

JanCunningham · 13 February 2016, 1:14AM

netflix crashes on me too, every night around midnight its a real pain having to powerdowm all the time. I also have a youview box. It s not because talktalk are uprading at a scheduled time are they?

Roy · 13 February 2016, 7:27AM

(Missed this before)

I don't know if I would go so far as to call BT liars, but representations were made to me when I proposed leaving, by a duly authorised BT representative, that BT did not do traffic shaping.

Which did not square with P2P transmissions predicting five-hour downloads before midnight suddenly experiencing a huge increase in speed at midnight, and downloading in less than an hour subsequently.

It is possible that the representative was mistaken, rather than being deliberately misleading.

However, you only have to look at the Jiffy bag issue to know that BT have form in this area.

zulu17 · 13 February 2016, 2:51PM

Well

http://bt.custhelp.com/app/answers/detail/a_id/47278/~/traffic-management

would support what the rep told you.

Roy · 13 February 2016, 5:42PM

Certainly it would - if it had applied at the time.

And if it had applied at the time, I wouldn't have been looking around.

zulu17 · 13 February 2016, 6:00PM

For those on other ISPs there are links to those ISPs policy at

http://www.broadbanduk.org/policies/bsg-openinternettrafficmanagement/trafficmanagementkfis/

and an article from last year

https://recombu.com/digital/article/isp-traffic-management-bt-sky-virgin-media-ee-talktalk_M11045.ht...

jonesh · 13 February 2016, 6:52PM

Wouldn't the fact that some ISPs do traffic shaping affect the whole BT network?

jonesh · 13 February 2016, 7:40PM

By that I mean that if ISPs that do traffic shaping turn it off at midnight, then the resultant surge would affect the whole network. Perhaps.

Visionman · 13 February 2016, 7:42PM

No. The constraints applied (or not) are within the suppliers network only. BT and TalkTalk are now both unlimited with no cap on using P2P applications. Live online gaming is the main user of P2P networking. And hey...Imagine the COD outcries if they did!!!

jonesh · 13 February 2016, 7:47PM

Thanks VM

Carl Norris · 18 May 2016, 1:21AM

Don't know if this helps but I'm having same problem. I'm on talk talk tv with freeview.
It is only Netflix nothing else, it happens every night without fail. Picture just freezes and nothing will move it except to physically power down the box and re start. It is 1.03am BST and then when the clocks go back its 12.03 through the winter.

Richard14 · 22 May 2016, 1:18AM

I'm also having problems with Netflix freezing at 12.02-12.03am but now it's happening at 01.02-01.03am due to BST I assume.

I have contacted Netflix and they are saying that they haven't had any outages at their end to which I said that I didn't think it was an outage problem as it happens every morning at this time and looking at forums it seems to have been going on for well over a year (have only been with them a year myself) and am getting close to cancelling Netflix because of this, I'm hoping Netflix and TalkTalk (my TV, Broadband and Phone line supplier) will get this sorted out once and for all.

He suggested that I try another app on the TV at this time to see if it still happens, the only apps I have are BBC News and BBC Sport and I said I will also use Netflix on my iPad to see what happens and to let them know the outcome.

Well I ran the BBC News app on the TV and played Netflix on iPad and they both worked ok with no freezing (20-05-16). Tomorrow I will try out Netflix again on the TV and on the iPad.

Ok 21-05-16 I played a film on Netflix on the TV and played the same film on the iPad and guess what, the Netflix on the TV froze at the usual time 01.02-01.03am but the iPad didn't freeze. Tomorrow I will just try the BBC on demand player on the TV as now I think I can dismiss any fault from the broadband exchange to the router and Wi-Fi to the iPad.

Here we go 22-05-16, just tested the BBC on demand player at the allotted time and it played with no problems at all.

So my conclusion is that it's either the YouView box or the Netflix player at fault but whether it's a hardware or software fault I'll have to leave that to the relevant companies to sort out.

This has been posted to TalkTalk Community and on YouView Community Boards.

Youview Box: Huawei HG 533 using wired connection with power line adapters.
Box Make/Model: DN370T.02.04.P
Software Version:Last updated 11 May 2016
Manufacturer Software: 70:38:84
Component Software: 2:10:30
Platform Configuration: 1467
ISP Configuration:1601011

Netflix Crashes at midnight

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