Comments

• redchiz Member, Super User Posts: 5,132 ✭✭✭

  28 February 2017, 5:44PM edited 28 February 2017, 5:44PM

  Thick and fast. I don't meann you Sanj, obvs.

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• redchiz Member, Super User Posts: 5,132 ✭✭✭

  28 February 2017, 5:45PM edited 14 March 2017, 10:59AM

  Thick and fast. I mean the updates Sanj, not you, obvs. 

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• Roy Member, Super User Posts: 16,359 ✭✭✭

  28 February 2017, 8:45PM edited 25 April 2017, 4:21PM

  Thin and slow :-(

  Back to my usual level of bafflement, then...

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• ROD Foss Member Posts: 1

  1 March 2017, 3:51PM edited 24 September 2017, 8:07PM

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

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• Sanj Member Posts: 1,644 ✭✭✭✭✭

  2 March 2017, 9:49AM edited 2 March 2017, 9:49AM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  Hi ROD Foss,
  
  Thank you for your feedback. The Discover feature is actually going to be added in a future update. We'll let everyone know when this has been added.
  
  The Mini TV screen has been replaced with a transparent background in the guide and menus, letting you see what's on in the background while you browse. If you don't have this on, you can turn it on in the settings menu. 
  
  Regarding the BT Logo, the interface skin is determined by the broadband line connected to your box. In the Original YouView interface, we would still show the BT Logo in the menu bar.
  
  Thanks for posting. We'll pass your feedback on to our Product Teams.

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• SueS Member Posts: 3

  2 March 2017, 11:03AM edited 6 July 2017, 3:54PM

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

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• jimb Member, Super User Posts: 1,274 ✭✭✭

  2 March 2017, 5:07PM edited 2 March 2017, 5:07PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  Hi SueS.
  You've mentioned that the BT player isn't working. There's a remote chance that this might shine a light on an obscure problem that I'm having.
  Would you be kind enough to help with this? Just go into the settings, go to "Information & Reset", then "Software Information" and then tell us what number is listed for the ISP Configuration.
  Thanks.

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• Visionman Member, Super User Posts: 9,952 ✭✭✭

  2 March 2017, 5:47PM edited 2 March 2017, 5:47PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  Whats a Menu Bar? I've never heard it referred to before.

  I'm now happy with the disagree icon, because its gone.

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• Stephen Member Posts: 717 ✭✭✭✭✭

  2 March 2017, 6:14PM edited 2 March 2017, 6:14PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  The old Main Menu, Sanj is referring to the logo to start the ISP's app

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• Visionman Member, Super User Posts: 9,952 ✭✭✭

  2 March 2017, 6:28PM edited 2 March 2017, 6:28PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  I'm sorry I'm still not getting it. 
  Are you both talking about the 'Players and Apps' menu screen?

  I'm now happy with the disagree icon, because its gone.

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• Stephen Member Posts: 717 ✭✭✭✭✭

  2 March 2017, 6:30PM edited 2 March 2017, 6:30PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  No, the old main menu when you pressed the YouView button.

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• Visionman Member, Super User Posts: 9,952 ✭✭✭

  2 March 2017, 6:36PM edited 27 March 2017, 7:01PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  Double sorry, but I've had that many iterations to look at (x time) I no longer remember what it looked like. But I thought it may have been this -
  
  
  

  I'm now happy with the disagree icon, because its gone.

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• scott Member, Super User Posts: 2,101 ✭✭✭

  2 March 2017, 6:47PM edited 27 March 2017, 7:01PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  surely that would just be

  
  

  

  
  

  

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• Visionman Member, Super User Posts: 9,952 ✭✭✭

  2 March 2017, 6:57PM edited 2 March 2017, 6:57PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  Ah, so the second one is the menu bar.

  I'm now happy with the disagree icon, because its gone.

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• Visionman Member, Super User Posts: 9,952 ✭✭✭

  2 March 2017, 7:34PM edited 2 March 2017, 7:34PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  SueS>
   "One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem."
  
  Yes, it is Sue. Like Netflix, the BT Player is a subscription service, so if you don't subscribe to BT TV, you can't access it, which is why your only getting a blank screen.

  I'm now happy with the disagree icon, because its gone.

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• Sanj Member Posts: 1,644 ✭✭✭✭✭

  3 March 2017, 12:43PM edited 9 May 2017, 2:05PM

  Hi northern -  You mentioned your box wasn't working. Can you tell me more about what you're experiencing?

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• Sanj Member Posts: 1,644 ✭✭✭✭✭

  3 March 2017, 1:11PM edited 3 March 2017, 1:11PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  Yeah, sorry for the confusion, I meant Main Menu. 
  
  Some say menu, some say carousel, some (maybe just me) say bar.
  
  Thanks for clearing that up guys

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• Sanj Member Posts: 1,644 ✭✭✭✭✭

  3 March 2017, 1:11PM edited 3 March 2017, 1:11PM

  ROD Foss said:

  i find the new update a total con i now cant get discover and i miss the small screen when looking at the guide, i am also getting the bt logo coming up even though i bought my box and don't have bt  tv. This is not the box i bought.

  Yeah, sorry for the confusion, I meant Main Menu. 
  
  Some say menu, some say carousel, some (maybe just me) say bar.
  
  Thanks for clearing that up guys

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• northern Member Posts: 241

  3 March 2017, 1:28PM edited 16 March 2017, 9:37AM

  Sanj
  The original YV trialists (not bt trialists) in 2012 who , at the end of the trial, had BT as their ISP were given the BT player as a Pay Per View only option obviously without subscription rather than getting another box from BT which was obviously a very sensible idea.
  
  Since the latest software update 27.46.0 the BT player does not open...... Perhaps BT have decided to take away this PPV option from the trialists

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• zulu17 Member, Super User Posts: 1,037 ✭✭

  3 March 2017, 1:43PM edited 3 March 2017, 1:43PM

  northern said:

  Sanj
  The original YV trialists (not bt trialists) in 2012 who , at the end of the trial, had BT as their ISP were given the BT player as a Pay Per View only option obviously without subscription rather than getting another box from BT which was obviously a very sensible idea.
  
  Since the latest software update 27.46.0 the BT player does not open...... Perhaps BT have decided to take away this PPV option from the trialists

  If it it is a 2012 box then presumably it is one of the older Humax boxes so surprised that you have the new generation software

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• Joe Member, Super User Posts: 2,042 ✭✭✭

  3 March 2017, 1:47PM edited 3 March 2017, 1:48PM

  northern said:

  Sanj
  The original YV trialists (not bt trialists) in 2012 who , at the end of the trial, had BT as their ISP were given the BT player as a Pay Per View only option obviously without subscription rather than getting another box from BT which was obviously a very sensible idea.
  
  Since the latest software update 27.46.0 the BT player does not open...... Perhaps BT have decided to take away this PPV option from the trialists

  Perhaps they should offer a pay per view player across all Youview devices? Might make up for the removal of sky store, and give bt extra revenue? Whats the harm?

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• Sanj Member Posts: 1,644 ✭✭✭✭✭

  3 March 2017, 2:04PM edited 3 March 2017, 2:04PM

  northern said:

  Sanj
  The original YV trialists (not bt trialists) in 2012 who , at the end of the trial, had BT as their ISP were given the BT player as a Pay Per View only option obviously without subscription rather than getting another box from BT which was obviously a very sensible idea.
  
  Since the latest software update 27.46.0 the BT player does not open...... Perhaps BT have decided to take away this PPV option from the trialists

  Hi Northern, I'll pass this on to the Trials Team to see if they know.

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• Sanj Member Posts: 1,644 ✭✭✭✭✭

  3 March 2017, 3:42PM edited 3 March 2017, 3:42PM

  northern said:

  Sanj
  The original YV trialists (not bt trialists) in 2012 who , at the end of the trial, had BT as their ISP were given the BT player as a Pay Per View only option obviously without subscription rather than getting another box from BT which was obviously a very sensible idea.
  
  Since the latest software update 27.46.0 the BT player does not open...... Perhaps BT have decided to take away this PPV option from the trialists

  northern - We're querying this with BT. Would you mind sending me your email address and name to [email protected]

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• SueS Member Posts: 3

  3 March 2017, 4:00PM edited 3 March 2017, 4:00PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  Thanks visionman, that's cleared that one up
  
  Jamb - on the offchance it might help, the ISP configuration is 258

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• Claire2 Member Posts: 2

  3 March 2017, 4:16PM edited 22 April 2017, 5:13AM

  Bit disappointed - The recordings screen with images takes far longer to navigate. For most programmes only a tiny part of the title shows up so it is hard to identify programmes if you have a large collection. With the previous version I liked that I could side click to move to the next screen. I'm also not sure what order recordings are arranged in.
  
  Suggestions
  - settings option to choose list or thumbnail view
  - arrange by option for recordings (as in older boxes) to sort by date/title
  
  Thank you!

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• jimb Member, Super User Posts: 1,274 ✭✭✭

  3 March 2017, 5:19PM edited 3 March 2017, 5:19PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  Thanks, that confirms that your not seeing the same problem as me.

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• Joe Member, Super User Posts: 2,042 ✭✭✭

  3 March 2017, 5:20PM edited 7 March 2017, 7:19PM

  Claire2 said:

  Bit disappointed - The recordings screen with images takes far longer to navigate. For most programmes only a tiny part of the title shows up so it is hard to identify programmes if you have a large collection. With the previous version I liked that I could side click to move to the next screen. I'm also not sure what order recordings are arranged in.
  
  Suggestions
  - settings option to choose list or thumbnail view
  - arrange by option for recordings (as in older boxes) to sort by date/title
  
  Thank you!

  Hi Claire. There is still a date order to the layout of recordings in mytv. Its starts with the big tile as most recent, then follows left to right, top to bottom like reading a book.
  
  I've noticed quite a few new users missing this organisation. I think once you realise the order, mytv becomes easier to understand. If you press and hold "right" direction key, you will whizz through the recordings in order they were recorded.

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• jimb Member, Super User Posts: 1,274 ✭✭✭

  3 March 2017, 7:01PM edited 8 March 2017, 9:21PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  I'm not sure that Visionman is right about the BT Player.
  If you look at this thread:
  Remove TalkTalk Branding in 27.45.0
  it's clear that the post comes from someone who isn't subscribed to the TalkTalk TV service but is still seeing the TalkTalk player, which extensively promotes paid-for content (films and box-sets to buy and rent etc.)
  I can't see any reason why your box on a BT line wouldn't allow access to the BT player in the same way.
  
  It's what you'd expect from both BT and TalkTalk - that they would seize any opportunity to try and sell stuff to you, and I can fully understand why YouView users who don't subscribe to a TV package find this pretty irritating.

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• Visionman Member, Super User Posts: 9,952 ✭✭✭

  3 March 2017, 7:02PM edited 3 March 2017, 7:02PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  What I said is correct, jimb.

  I'm now happy with the disagree icon, because its gone.

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• redchiz Member, Super User Posts: 5,132 ✭✭✭

  3 March 2017, 7:14PM edited 3 March 2017, 9:54PM

  SueS said:

  Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

  There must be a difference in approach between BT and TalkTalk. You don't have to subscribe to anything to have access to PPV content on the TalkTalk Player.
  
  @jimb I don't see how this is any more irritating than having NOW TV and Netflix present in the Players section if you don't happen to subscribe to them?

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