Update seems to have given me BT TV...

Helen WilliamsHelen Williams Member Posts: 5
edited 24 September 2017, 8:07PM in Feedback
I have a retail YouView box, no subscription. I got the update yesterday, and now I have BT TV apparently. Spent ages on live chat with BT TV who confirm I do not have a BT TV subscription. I'm confused.

Comments

  • UrsaUrsa Member Posts: 78
    edited 9 March 2017, 9:24AM
    They 'skin' the UI with the Logo of your ISP .... apparently thats fine ... personally I'd hate being linked to BT TV if I didnt subscribe.

    But we are stuck with it - have a browse of the recent topics that mention it ...
  • Helen WilliamsHelen Williams Member Posts: 5
    edited 9 March 2017, 9:26AM
    Would have liked YouView to have explained that before I spent an interminable time on live chat with BT TV call centre last night! Thanks for explaining it, Ursa. Didn't want to find I'd somehow been subscribed to BT TV without my knowledge.
  • DJHB1980DJHB1980 Member Posts: 139
    edited 24 September 2017, 8:07PM
    What would happen if you had Sky Fibre or Virgin BB then?

    That can't be the logic
  • Helen WilliamsHelen Williams Member Posts: 5
    edited 9 March 2017, 9:28AM
    DJHB1980 said:

    What would happen if you had Sky Fibre or Virgin BB then?

    That can't be the logic

    Maybe your EPG would come up branded as Sky or Virgin?
  • DJHB1980DJHB1980 Member Posts: 139
    edited 9 March 2017, 10:07AM
    DJHB1980 said:

    What would happen if you had Sky Fibre or Virgin BB then?

    That can't be the logic

    Neither have YouView involvement.

    TalkTalk & BT via subscription only
    & to an extent Sony via TV App are YouView providers
    other than the box manufacturers.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 9 March 2017, 12:06PM
    DJHB1980 said:

    What would happen if you had Sky Fibre or Virgin BB then?

    That can't be the logic

    If you change to sky or virgin you will get a retail skin without the BT TV LOGO. BT TV and talk talk TV have there own skin with there own logo recently add to it. Even in youview classic you got a BT skin it had BT player and a hundred IP channels at the bottom of the guide you had no access to. Nothing has changed you only have noticed it now because of the new logo on there next gen skin. Its based on your broadband to what skin you get so as long as you change to anything other then BT or talk talk you will get the retail skin. However this is a overreaction to a logo it don't mean you have BT TV..
  • Nokuzola NkulaNokuzola Nkula Member Posts: 16
    edited 9 March 2017, 12:23PM
    DJHB1980 said:

    What would happen if you had Sky Fibre or Virgin BB then?

    That can't be the logic

    Changes can be effected though cost is involved, new logos welcomed.
  • RoyRoy Member, Super User Posts: 16,119 ✭✭✭
    edited 9 March 2017, 9:00PM
    DJHB1980 said:

    What would happen if you had Sky Fibre or Virgin BB then?

    That can't be the logic

    Weird....
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
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