Forum feedback on MyTV in Next Gen software

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Comments

  • fre55diefre55die Member Posts: 164
    edited 2 April 2017, 1:02AM
    jimb said:

    I often browse through other forums, and I think it's remarkable how often the first thing people say about Next-Gen is

    bring back the list

    Statistics eh !! I remember one that showed that the pill was either 99.98% effective OR 5% due to the cycles !!!


  • fre55diefre55die Member Posts: 164
    edited 2 April 2017, 1:06AM
    jimb said:

    I often browse through other forums, and I think it's remarkable how often the first thing people say about Next-Gen is

    bring back the list
    The Murdoch empire must be loving it all.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 2 April 2017, 8:00AM
    jimb said:

    I often browse through other forums, and I think it's remarkable how often the first thing people say about Next-Gen is

    bring back the list
    fre55die

    I don't think the effectiveness of the pill ever depended on what sort of bike you rode?

    As to your second point, I await with interest those sort of competitors' ads which obliquely refer to YouView's troubles, and suggest themselves as a safe haven....
    These tests for COVID-19 might get right up my nose, if only I could get one
  • aspie soozaspie sooz Member Posts: 2
    edited 9 May 2017, 1:59PM
    Hi,

    I am autistic and have real problems differentiating text from images. I cannot use the new MyTV menu at all because I can't read the text because it's with the image (and titles aren't shown in full) and, because I also have problems recognising faces, I can't tell what the programme is from the image. So I cannot access my recordings.

    On the main TV guide, you've given the option to use channel logos or not as part of accessibility options. Now, I actually find it easier to have the logos on for quick navigation. But that's because they're logos not faces and I can instantly recognise them.

    So would you be able to have the option of text or images for the MyTV screens? Then the people who like the new format can keep it, and the rest of us can go back to a simple text list.
  • Chris_ThatcherChris_Thatcher Member Posts: 194 ✭✭
    edited 2 April 2017, 2:29PM
    "So would you be able to have the option of text or images for the MyTV screens? Then the people who like the new format can keep it, and the rest of us can go back to a simple text list."

    Hi, aspie sooz,

    I couldn't agree more, although I don't expect YouView will take any notice, as they would see it as a backward step to give lists back. I've never known them to eat humble pie before, and I was an original tester dating from 2012! So, don't get your hopes up.

    Chris (Lincoln, UK).
  • joneshjonesh Member, Super User Posts: 1,472 ✭✭✭
    edited 2 April 2017, 11:42AM

    "So would you be able to have the option of text or images for the MyTV screens? Then the people who like the new format can keep it, and the rest of us can go back to a simple text list."

    Hi, aspie sooz,

    I couldn't agree more, although I don't expect YouView will take any notice, as they would see it as a backward step to give lists back. I've never known them to eat humble pie before, and I was an original tester dating from 2012! So, don't get your hopes up.

    Chris (Lincoln, UK).

    Panasonic have gone from tiles to lists on their recorders. The lists have a thumbnail on each programme or series that is so small that it may as well not be there.
  • KeithKeith Member, Super User Posts: 2,442 ✭✭✭
    edited 16 July 2017, 4:15PM
    If one were to look at YouView's past track record one might note:
    • YouView originally released in summer 2012, and whilst the system was largely functionally complete, it had some very basic and unexpected short comings which would have all been known at any stability and usability trial stage. Most specifically the search only searched on-demand content and not the EPG listings; there was no skip functionality, just fast forward and rewind; no channel hiding feature (or better yet full channel list management including favourites/reordering); no (series) folders. They either knew these were short comings or took on board the feedback and delivered EPG search, skip functionality, channel hiding, and series folders within the first 6 months of launch.
    • Within the trials and beyond into the public forum numerous suggestions for improvement were made (and documented for everyones ease in the consolidated list of improvements and feature requests). Some of these appear to have aligned with what YouView planned anyway, some are a little more fanciful or niche whilst many are perfectly reasonable ideas. Those points have been laid out in a list of 115 items, of which about 20 have seen at least partial positive improvement. Overall though one might consider not many have been fully addressed and yet there are several that should be easy to do and would arguably improve the system.
    • YouView delivered (presumably against their own roadmap) various key improvements such as the remote recording app, internet channels, additional players (e.g. Netflix, Sky Store (since gone), UKTV, S4C, Milkshake, Pop), EPG channel filters, accessibility features (high contrast theme, keyboard support, zoom enhancements, audio feedback), discover, option to turn off miniTV in EPG, channel logos, connected red button, support for some MHEG-IC connect TV channels, smart standby mode.
    • YouView broke a few things along the way or other issues/bugs were found and fixed.
    • YouView branched out into smart TVs providing the YouView EPG (and integrated on-demand players) to new Sony TVs.
    • YouView progress with the old/current gen system appeared to some to deliver less than expected and to fade to almost nothing over time. In practice YouView were probably turning their attention to the complete rewrite for next gen.
    • Next gen was trialled in various ways and began roll out towards the end of November 2016. At that point it was easy to list the good, bad, niggly, and missed opportunity issues. Almost none of those points are particularly subtle and hence it is a fair assumption all were known within any trial and none were seen by YouView (and its stakeholders) as significant enough to delay the roll out to allow time to address any of the key short comings (e.g. MyTV journeys, channel hiding, discover, action panels, accessibility (or just choice) such as contrast, miniTV in EPG, list of tiles rather than a grid of tiles for recordings, recording setting clash resolution suggestions, jump to arbitrary start minute in a recording). A further matter that has vexed some is the more overt branding and the fact it is not controlled by the box provenance and TV subscriptions but by a (lazy/simple?) match to the underlying ISP connection. Another general matter that has vexed some is that the system automatically updates (unless disconnected from the network) and there is no way to enable an option to stop this and thus delay the update (understanding one then is running an unsupported and feature frozen system until such time as one chooses to jump on board).
    • YouView have stated they already have plans to bring back some of the missing functionality (channel hiding, action panels, discover), and that they have taken on board the feedback about MyTV and will work on improved journeys (and perhaps other aspects). YouView appear to have signalled such changes will come through after the roll out is complete, so probably not until at least late June. Based on past experience on speed of delivery of features one might wish to take a cautious view and hope some of this will come through in July/August and most of it by December. Action panels have been stated as being 'on track to be part of the first big update'.
    • YouView make it clear they listen to feedback, they appear to engage more with their customers, but they generally do not absolutely obviously change the course of their development that much in response to such feedback. Overall they have acknowledged there are some things to bring back and work on but the tone of such messages is more formal than their general forum engagement and is no doubt constrained by commercial and legal matters.
    • YouView say next gen provides the foundation and framework for easier and faster development and delivery. Nothing public so far would appear to support that so more time is needed to conclude if that is the case going forwards.
    Overall it is not a product that is designed by committee or for which the customer has any definite influence over its improvement. That said those of us that do engage (more directly) with YouView on various levels and in various ways are sure to keep pressing the various points and overall encourage them to want to be the best they can reasonably be and not just better than the rest or even just good enough for reasonable commercial success :)
  • DavidBDavidB Member Posts: 69
    edited 10 April 2017, 3:11PM
    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 6 April 2017, 10:19AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Hi DavidB

    Can you tell me what it is that the thing you plug your YouView box into displays?
    These tests for COVID-19 might get right up my nose, if only I could get one
  • Bob1Bob1 Member Posts: 3
    edited 30 May 2017, 8:44PM
    Gareth1 said:

    Im not sure that these 'Tiles' in 'My TV' are a blessing or curse.  The good thing (I think) is that my 3 year old daughter can play her recordings of Peppa Pig etc without my intervention by moving to the the correct tile with Peppa's picture on it, pressing Ok and then OK again or move along and OK.  She seems to grasped this quite well without any instructions from mum or me.  However, my just turned 3 year old daughter is not the bill payer.  Mum finds the interface a a little tricky to use but she doesn't use it often now that the little one has control,   Dad however likes the concept but at the moment still prefers the old layout because of the way 'My TV' has been executed.  The new layout could be better but still retaining the tiles concept if some tweeks were made and perhaps adding the old text and small TV screen as another option in the settings.  This would end the issues of many of the people in the countless threads on this forum.  It's easy for me to say though, I don't have to write the code!  
    I think I could live with the new layout if it had been executed properly, it looks like Youview are listening, but i don't see how this layout got the go-ahead in it's current state.  Hopefully time and some effort from the youview guys will get this sorted.

    You hit the proverbial nail on the head. The new layout is designed for three-year-olds.
  • DavidBDavidB Member Posts: 69
    edited 2 April 2017, 2:05PM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Roy

    It's an Onkyo reciever, so the answer is text on the led display.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 6 April 2017, 10:19AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Ah, thanks, that explains a lot. If you can get hold of what they call a television, try it with that.

    I think you will be simply amazed at what you have been missing.

    Though if you decide pictures really aren't your thing, try Oxfam for an old steam radio, which may suit you better.
    These tests for COVID-19 might get right up my nose, if only I could get one
  • momistmomist Member Posts: 139
    edited 2 April 2017, 2:39PM
    Keith1 said:

    If one were to look at YouView's past track record one might note:

    • YouView originally released in summer 2012, and whilst the system was largely functionally complete, it had some very basic and unexpected short comings which would have all been known at any stability and usability trial stage. Most specifically the search only searched on-demand content and not the EPG listings; there was no skip functionality, just fast forward and rewind; no channel hiding feature (or better yet full channel list management including favourites/reordering); no (series) folders. They either knew these were short comings or took on board the feedback and delivered EPG search, skip functionality, channel hiding, and series folders within the first 6 months of launch.
    • Within the trials and beyond into the public forum numerous suggestions for improvement were made (and documented for everyones ease in the consolidated list of improvements and feature requests). Some of these appear to have aligned with what YouView planned anyway, some are a little more fanciful or niche whilst many are perfectly reasonable ideas. Those points have been laid out in a list of 115 items, of which about 20 have seen at least partial positive improvement. Overall though one might consider not many have been fully addressed and yet there are several that should be easy to do and would arguably improve the system.
    • YouView delivered (presumably against their own roadmap) various key improvements such as the remote recording app, internet channels, additional players (e.g. Netflix, Sky Store (since gone), UKTV, S4C, Milkshake, Pop), EPG channel filters, accessibility features (high contrast theme, keyboard support, zoom enhancements, audio feedback), discover, option to turn off miniTV in EPG, channel logos, connected red button, support for some MHEG-IC connect TV channels, smart standby mode.
    • YouView broke a few things along the way or other issues/bugs were found and fixed.
    • YouView branched out into smart TVs providing the YouView EPG (and integrated on-demand players) to new Sony TVs.
    • YouView progress with the old/current gen system appeared to some to deliver less than expected and to fade to almost nothing over time. In practice YouView were probably turning their attention to the complete rewrite for next gen.
    • Next gen was trialled in various ways and began roll out towards the end of November 2016. At that point it was easy to list the good, bad, niggly, and missed opportunity issues. Almost none of those points are particularly subtle and hence it is a fair assumption all were known within any trial and none were seen by YouView (and its stakeholders) as significant enough to delay the roll out to allow time to address any of the key short comings (e.g. MyTV journeys, channel hiding, discover, action panels, accessibility (or just choice) such as contrast, miniTV in EPG, list of tiles rather than a grid of tiles for recordings, recording setting clash resolution suggestions, jump to arbitrary start minute in a recording). A further matter that has vexed some is the more overt branding and the fact it is not controlled by the box provenance and TV subscriptions but by a (lazy/simple?) match to the underlying ISP connection. Another general matter that has vexed some is that the system automatically updates (unless disconnected from the network) and there is no way to enable an option to stop this and thus delay the update (understanding one then is running an unsupported and feature frozen system until such time as one chooses to jump on board).
    • YouView have stated they already have plans to bring back some of the missing functionality (channel hiding, action panels, discover), and that they have taken on board the feedback about MyTV and will work on improved journeys (and perhaps other aspects). YouView appear to have signalled such changes will come through after the roll out is complete, so probably not until at least late June. Based on past experience on speed of delivery of features one might wish to take a cautious view and hope some of this will come through in July/August and most of it by December. Action panels have been stated as being 'on track to be part of the first big update'.
    • YouView make it clear they listen to feedback, they appear to engage more with their customers, but they generally do not absolutely obviously change the course of their development that much in response to such feedback. Overall they have acknowledged there are some things to bring back and work on but the tone of such messages is more formal than their general forum engagement and is no doubt constrained by commercial and legal matters.
    • YouView say next gen provides the foundation and framework for easier and faster development and delivery. Nothing public so far would appear to support that so more time is needed to conclude if that is the case going forwards.
    Overall it is not a product that is designed by committee or for which the customer has any definite influence over its improvement. That said those of us that do engage (more directly) with YouView on various levels and in various ways are sure to keep pressing the various points and overall encourage them to want to be the best they can reasonably be and not just better than the rest or even just good enough for reasonable commercial success :)
    "YouView say next gen provides the foundation and framework for easier and faster development and delivery."  And now also, for targetted advertisements.
  • DavidBDavidB Member Posts: 69
    edited 2 April 2017, 10:16PM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    How unpleasent, you asked me a question & I gave you an honest reply, if you want more details the Onkyo has 5.1 surround sound, 4 HDMI + 2 optical inputs & 1 HDMI output/input, connected to a 39" Panasonic TV, 5 * 100 watts RMS output  driving Mission speakers various other ports including a USB for storing & playing various music formats MP3, FLAC etc.The LED display indicates a multitude of infomation, eg. sound levels, digital sound type(2.1, 5.1 etc). 
  • VisionmanVisionman Member, Super User Posts: 9,871 ✭✭✭
    edited 6 April 2017, 10:20AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Without meaning offence to you, that wasn't the point being made.
    I'm now happy with the disagree icon, because its gone.
  • Trevor6Trevor6 Member Posts: 63
    edited 13 April 2017, 1:09AM
    Keith1 said:

    If one were to look at YouView's past track record one might note:

    • YouView originally released in summer 2012, and whilst the system was largely functionally complete, it had some very basic and unexpected short comings which would have all been known at any stability and usability trial stage. Most specifically the search only searched on-demand content and not the EPG listings; there was no skip functionality, just fast forward and rewind; no channel hiding feature (or better yet full channel list management including favourites/reordering); no (series) folders. They either knew these were short comings or took on board the feedback and delivered EPG search, skip functionality, channel hiding, and series folders within the first 6 months of launch.
    • Within the trials and beyond into the public forum numerous suggestions for improvement were made (and documented for everyones ease in the consolidated list of improvements and feature requests). Some of these appear to have aligned with what YouView planned anyway, some are a little more fanciful or niche whilst many are perfectly reasonable ideas. Those points have been laid out in a list of 115 items, of which about 20 have seen at least partial positive improvement. Overall though one might consider not many have been fully addressed and yet there are several that should be easy to do and would arguably improve the system.
    • YouView delivered (presumably against their own roadmap) various key improvements such as the remote recording app, internet channels, additional players (e.g. Netflix, Sky Store (since gone), UKTV, S4C, Milkshake, Pop), EPG channel filters, accessibility features (high contrast theme, keyboard support, zoom enhancements, audio feedback), discover, option to turn off miniTV in EPG, channel logos, connected red button, support for some MHEG-IC connect TV channels, smart standby mode.
    • YouView broke a few things along the way or other issues/bugs were found and fixed.
    • YouView branched out into smart TVs providing the YouView EPG (and integrated on-demand players) to new Sony TVs.
    • YouView progress with the old/current gen system appeared to some to deliver less than expected and to fade to almost nothing over time. In practice YouView were probably turning their attention to the complete rewrite for next gen.
    • Next gen was trialled in various ways and began roll out towards the end of November 2016. At that point it was easy to list the good, bad, niggly, and missed opportunity issues. Almost none of those points are particularly subtle and hence it is a fair assumption all were known within any trial and none were seen by YouView (and its stakeholders) as significant enough to delay the roll out to allow time to address any of the key short comings (e.g. MyTV journeys, channel hiding, discover, action panels, accessibility (or just choice) such as contrast, miniTV in EPG, list of tiles rather than a grid of tiles for recordings, recording setting clash resolution suggestions, jump to arbitrary start minute in a recording). A further matter that has vexed some is the more overt branding and the fact it is not controlled by the box provenance and TV subscriptions but by a (lazy/simple?) match to the underlying ISP connection. Another general matter that has vexed some is that the system automatically updates (unless disconnected from the network) and there is no way to enable an option to stop this and thus delay the update (understanding one then is running an unsupported and feature frozen system until such time as one chooses to jump on board).
    • YouView have stated they already have plans to bring back some of the missing functionality (channel hiding, action panels, discover), and that they have taken on board the feedback about MyTV and will work on improved journeys (and perhaps other aspects). YouView appear to have signalled such changes will come through after the roll out is complete, so probably not until at least late June. Based on past experience on speed of delivery of features one might wish to take a cautious view and hope some of this will come through in July/August and most of it by December. Action panels have been stated as being 'on track to be part of the first big update'.
    • YouView make it clear they listen to feedback, they appear to engage more with their customers, but they generally do not absolutely obviously change the course of their development that much in response to such feedback. Overall they have acknowledged there are some things to bring back and work on but the tone of such messages is more formal than their general forum engagement and is no doubt constrained by commercial and legal matters.
    • YouView say next gen provides the foundation and framework for easier and faster development and delivery. Nothing public so far would appear to support that so more time is needed to conclude if that is the case going forwards.
    Overall it is not a product that is designed by committee or for which the customer has any definite influence over its improvement. That said those of us that do engage (more directly) with YouView on various levels and in various ways are sure to keep pressing the various points and overall encourage them to want to be the best they can reasonably be and not just better than the rest or even just good enough for reasonable commercial success :)
    Youview listen to feedback, when thousands of users tell them that they need a list based interface and they don't even have the decency to say they will look into it or not !  Sorry but that is not listening.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 6 April 2017, 10:20AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Which I will spell out, lest it be missed.

    DavidB, you write as if you have rather grown out of pictures.

    But what is it the main purpose of a YouView box to provide?

    Pictures!
    These tests for COVID-19 might get right up my nose, if only I could get one
  • alal Member, Super User Posts: 1,311 ✭✭✭
    edited 3 April 2017, 11:43AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    I would be astounded if the poster didn't get exactly what Roy meant.

    Anyway, it's clear that we are in a world where even the most powerful man can barely read so all text will soon be replaced by pictures. I might as well tell you now that I'm going to struggle when the new remote control has the remaining text replaced.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 3 April 2017, 11:49AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    And all postings in this forum must henceforth be
    reimage

    :-)
    These tests for COVID-19 might get right up my nose, if only I could get one
  • alal Member, Super User Posts: 1,311 ✭✭✭
    edited 3 April 2017, 11:51AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    image
  • Matthew JohnsMatthew Johns Member Posts: 98
    edited 3 April 2017, 3:05PM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Please select the episode you wish to watch from our handy image based file system:
    image
  • Dave SussmanDave Sussman Member Posts: 1
    edited 10 April 2017, 3:14PM
    I'm used to change, I beta test plenty of software, but change without guidance on user experience is a poorly thought out plan. I'm generally happy about most of the updates, but the My TV recording tiles are appalling:
    • The tile image often gives no indication as to the programme. With a large number of varied programmes recorded it's next to useless. As a visual element the tile is OK per se, but it takes too much space for very little value.
    • The title is way too short; TV programmes are title led, why hide the most important UI element.
    • The tile order means multiple directional scanning; left to right, then down and left to the start of the next line. Anyone who builds UI's knows this is sub-optimal. We may read text that way, but not on such a large area where we have to find the title.
    The simple solution is to offer a list view as a display option; it's just a template render I suspect so could easily be switched out. Keep the tile images, but shrink them, make a series per line, show the full title so its easy to scan, increase the font size, etc. remember you're dealing with the 6 foot view distance problem, the UI should be designed for readability.

    And most importantly, remember that most people who have YouView boxes will never feedback information, they'll just accept the changes because they have to. Ideally you should have metrics within the software showing how much time is taken within functional screen areas, navigation flows, etc. Without this you have no idea how people are using the software so changes made may have no basis apart from "it's the in thing" and "it looks good".
  • Mark WeinrebMark Weinreb Member Posts: 2 admin
    edited 24 September 2017, 9:07PM
    There are those on here who tell us that the tiles are here to stay, I say to them "Microsoft Windows & the Metro interface". Only a couple of years ago Microsoft did away with the text-based start menu and changed to a tile based one. This proved so unpopular that they were forced to reinstate the text based start menu, giving us users a choice. Tiles are here to stay? Not necessarily, only time will tell.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 3 April 2017, 4:57PM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    Anyone able to help al out? :-)
    These tests for COVID-19 might get right up my nose, if only I could get one
  • momistmomist Member Posts: 139
    edited 3 April 2017, 6:10PM

    I'm used to change, I beta test plenty of software, but change without guidance on user experience is a poorly thought out plan. I'm generally happy about most of the updates, but the My TV recording tiles are appalling:

    • The tile image often gives no indication as to the programme. With a large number of varied programmes recorded it's next to useless. As a visual element the tile is OK per se, but it takes too much space for very little value.
    • The title is way too short; TV programmes are title led, why hide the most important UI element.
    • The tile order means multiple directional scanning; left to right, then down and left to the start of the next line. Anyone who builds UI's knows this is sub-optimal. We may read text that way, but not on such a large area where we have to find the title.
    The simple solution is to offer a list view as a display option; it's just a template render I suspect so could easily be switched out. Keep the tile images, but shrink them, make a series per line, show the full title so its easy to scan, increase the font size, etc. remember you're dealing with the 6 foot view distance problem, the UI should be designed for readability.

    And most importantly, remember that most people who have YouView boxes will never feedback information, they'll just accept the changes because they have to. Ideally you should have metrics within the software showing how much time is taken within functional screen areas, navigation flows, etc. Without this you have no idea how people are using the software so changes made may have no basis apart from "it's the in thing" and "it looks good".
    "   "it's the in thing" and "it looks good".   "   But, that's the bit that #Daniel likes! You can't take that away.   ;-)
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 3 April 2017, 10:34PM

    I'm used to change, I beta test plenty of software, but change without guidance on user experience is a poorly thought out plan. I'm generally happy about most of the updates, but the My TV recording tiles are appalling:

    • The tile image often gives no indication as to the programme. With a large number of varied programmes recorded it's next to useless. As a visual element the tile is OK per se, but it takes too much space for very little value.
    • The title is way too short; TV programmes are title led, why hide the most important UI element.
    • The tile order means multiple directional scanning; left to right, then down and left to the start of the next line. Anyone who builds UI's knows this is sub-optimal. We may read text that way, but not on such a large area where we have to find the title.
    The simple solution is to offer a list view as a display option; it's just a template render I suspect so could easily be switched out. Keep the tile images, but shrink them, make a series per line, show the full title so its easy to scan, increase the font size, etc. remember you're dealing with the 6 foot view distance problem, the UI should be designed for readability.

    And most importantly, remember that most people who have YouView boxes will never feedback information, they'll just accept the changes because they have to. Ideally you should have metrics within the software showing how much time is taken within functional screen areas, navigation flows, etc. Without this you have no idea how people are using the software so changes made may have no basis apart from "it's the in thing" and "it looks good".
    https://youtu.be/fuufFgAMkGE
    These tests for COVID-19 might get right up my nose, if only I could get one
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 6 April 2017, 10:21AM

    There are those on here who tell us that the tiles are here to stay, I say to them "Microsoft Windows & the Metro interface". Only a couple of years ago Microsoft did away with the text-based start menu and changed to a tile based one. This proved so unpopular that they were forced to reinstate the text based start menu, giving us users a choice. Tiles are here to stay? Not necessarily, only time will tell.

    Yes, quite right. Wake me up when Netflix, or Amazon Video, or pretty much anyone really, reverts to Lists, won't you?
    These tests for COVID-19 might get right up my nose, if only I could get one
  • Trevor6Trevor6 Member Posts: 63
    edited 4 April 2017, 12:06AM

    There are those on here who tell us that the tiles are here to stay, I say to them "Microsoft Windows & the Metro interface". Only a couple of years ago Microsoft did away with the text-based start menu and changed to a tile based one. This proved so unpopular that they were forced to reinstate the text based start menu, giving us users a choice. Tiles are here to stay? Not necessarily, only time will tell.

    Come on, these are different products performing a different role and yes Microsoft did sit up and take notice. Come on Youview !
  • Yasha NokeYasha Noke Member Posts: 315
    edited 4 April 2017, 9:48AM
    DavidB said:

    When we were young children, we were  read  books that were predominatly pictures with brief notes, as we grew up we learnt to read and the pictures became less important, because the text and its presentation was more informative and the need for pictures became less important. Oh dear! 

    That reminds me; I haven't listened to epsiode 6 of Dixon of Dock Green yet.
  • SRBSRB Member Posts: 15
    edited 24 September 2017, 9:07PM
    Mother in Law's box updated today - her channel order is all wrong, have restarted the box, no difference. image Anyone else having this issue?
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