Box bricked after update

Deke WDeke W Member Posts: 17 ✭
edited 8 May 2017, 4:25PM in Support
My bt dtr-t2100 just received this update. Absolutely horrendous but to cap it all off ;my box locked up after browsing the guide and is now completely bricked! It shows no signs of life even after pulling the plug.

Any advice before it goes in the bin and I ring virgin to go back to them?

Thanks youview developers! f

Note: This conversation was created from a reply on: Youview was great now ruined with this BT TV update.

Comments

  • SarahSarah Member Posts: 1,812 ✭✭✭
    edited 8 May 2017, 12:13PM
    Hi Deke,

    Can you please try doing a soft reboot by pressing the power/standby button on the front/top of the box for about 8 seconds until it starts a reboot. If this doesn't fix the issue, please then try a Maintenance Mode 4 reset and let me know if that changes anything :)

    Cheers,
    Sarah
  • Deke WDeke W Member Posts: 17 ✭
    edited 8 May 2017, 4:25PM
    Thanks - I tried this and it seems to have resolved the problem. Just a shame the 'update' has taken away some very useful features (list view, jump to specific time).
  • SarahSarah Member Posts: 1,812 ✭✭✭
    edited 8 May 2017, 4:25PM
    Deke W said:

    Thanks - I tried this and it seems to have resolved the problem. Just a shame the 'update' has taken away some very useful features (list view, jump to specific time).

    Hi Deke,

    I'm glad to hear that the Maintenance Mode fixed this issue. 

    We are reading all forum posts and feedback and whilst we don't reply to all feedback messages, the information is noted and forwarded on within the company. We're working hard to improve the user experience and user journeys so all feedback is helpful :) 
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