Just had a call from my elderly mother almost in tears and angry as her precious youview box has broken and she can't use it. She wants me to fix it for her. Looked at forums etc, and its clear that some total idiots have decided to tinker and break something that wasn't broken. God save us from these fiddling morons. Why can't you just leave stuff alone!!!!! cretins. More.. Having calmed down a bit. It seems clear that some UI designers put trendiness above function and that is inexcusable. The youview box UI was easy to use and was far superior to my moms previous sagem pvr freeview set top box. It was a revelation in comparison. Now from the hundreds of comments on forums, it appears that it has been 'improved' to be an un-useable mess of a UI with serious operational flaws. Bad software can damage or even destroy a product overnight. It is also not the job of a company to cause real emotional upset to users of their products, especially those who value or need stability in all aspects their life, such as those with reduced ability to learn and adapt. Just think of the power you wield and consider the effect on a person with autism or learning issues or early onset alzhiemers. I am VERY angry that this ignorant ill-considered 'update' has upset my mother, and there is absolutley nothing I can do about it. But youview can. PUT IT RIGHT YOUVIEW and do it NOW !!
As a footnote I read an article on Linkdin recently from an insightful mid 20's person who worked in advertising. He commented that his company was devoid of, and was actively pushing out older people. This was because the company wanted to be energetic / fast / innovative / trendy / flexible. He noted that the company was also devoid of wisdom, experience and common sense. Sound familiar YouView?
Just had a call from my elderly mother almost in tears and angry as her precious youview box has broken and she can't use it. She wants me to fix it for her. Looked at forums etc, and its clear that some total idiots have decided to tinker and break something that wasn't broken. God save us from these fiddling morons. Why can't you just leave stuff alone!!!!! cretins. More.. Having calmed down a bit. It seems clear that some UI designers put trendiness above function and that is inexcusable. The youview box UI was easy to use and was far superior to my moms previous sagem pvr freeview set top box. It was a revelation in comparison. Now from the hundreds of comments on forums, it appears that it has been 'improved' to be an un-useable mess of a UI with serious operational flaws. Bad software can damage or even destroy a product overnight. It is also not the job of a company to cause real emotional upset to users of their products, especially those who value or need stability in all aspects their life, such as those with reduced ability to learn and adapt. Just think of the power you wield and consider the effect on a person with autism or learning issues or early onset alzhiemers. I am VERY angry that this ignorant ill-considered 'update' has upset my mother, and there is absolutley nothing I can do about it. But youview can. PUT IT RIGHT YOUVIEW and do it NOW !!
Very clearly Youview failed to consider a quite significant portion of their user base with this ill judged update. Updates to my boxes are blocked - hopefully - but if the update gets through I've alternative options fortunately.
As a footnote I read an article on Linkdin recently from an insightful mid 20's person who worked in advertising. He commented that his company was devoid of, and was actively pushing out older people. This was because the company wanted to be energetic / fast / innovative / trendy / flexible. He noted that the company was also devoid of wisdom, experience and common sense. Sound familiar YouView?
Completely agree and for the record, I loath the new interface and the 'people' who passed it for their lack of integrity.
I've got a pre-Freeview Play Panasonic that works well but without catch-up , had that before Youview & that might be coming back into play soon. I've also just bought a Humax HDR-Fox T2 which I'll be playing with in the next few weeks to see if that's a viable alternative should Youview not be sorted soon.
Then it is just a Freeview PVR - Freeview Play includes all the catch up services.
I've got a pre-Freeview Play Panasonic that works well but without catch-up , had that before Youview & that might be coming back into play soon. I've also just bought a Humax HDR-Fox T2 which I'll be playing with in the next few weeks to see if that's a viable alternative should Youview not be sorted soon.
That's why tim said previously Freeview play as in before Freeview play came out
As a footnote I read an article on Linkdin recently from an insightful mid 20's person who worked in advertising. He commented that his company was devoid of, and was actively pushing out older people. This was because the company wanted to be energetic / fast / innovative / trendy / flexible. He noted that the company was also devoid of wisdom, experience and common sense. Sound familiar YouView?
While I dislike the missing features and myTV interface, I don't feel it is fair to "loathe" the people who passed it. I am sure they adopted a rigorous process of design and development including UX reviews. I am sure they feel they have put a lot of effort and innovation into this very large update for which I am not always that ready to compliment them on at the moment. But as a professional engineer who has worked on highly complex software systems I can appreciate their work and guts. It doesn't change my criticism of the end result in some aspects, but that is more a corporate decision rather than an engineering one. I hope they now start to provide the missing features, particularly channel hiding and filtering of subscription channels (but I bet they won't be allowed to
I think the general consensus is that this isn't rolling back - I'm not even sure they can roll it back. I'd be surprised and disappointed if there wasn't an update very soon that restored the lost functionality and addressed the usability issues of the existing features but YouView have only given vague hints about this (It has to be said that YouView's communication during the whole process but especially after has been appalling).
I too am now frantically googling alternatives and would love to hear about *any* replacements that are available now or are on the horizon.
And the recorded list is sorted by first recorded and the most recent right at the end. So you have to scroll forever to get to it!
I think the general consensus is that this isn't rolling back - I'm not even sure they can roll it back. I'd be surprised and disappointed if there wasn't an update very soon that restored the lost functionality and addressed the usability issues of the existing features but YouView have only given vague hints about this (It has to be said that YouView's communication during the whole process but especially after has been appalling).
I too am now frantically googling alternatives and would love to hear about *any* replacements that are available now or are on the horizon.
A Series is shown in ascending date order, as that is how people habitually watch series. I'm not sure why you would want to do different?
But you do know you can just hold the right arrow key down, and it will scroll there for you?
We have asked for:-
A wraparound so going left from the first episode gets you to the latest one; and the feature, or option, to land on the latest unwatched or part watched, not the oldest.
one or both of which may meet your needs.
The Recordings screen itself is shown in reverse date order, with the most recent programme (or the Series the most recent programme is in) first, then it goes left to right, top to bottom, page by page.
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
I think the general consensus is that this isn't rolling back - I'm not even sure they can roll it back. I'd be surprised and disappointed if there wasn't an update very soon that restored the lost functionality and addressed the usability issues of the existing features but YouView have only given vague hints about this (It has to be said that YouView's communication during the whole process but especially after has been appalling).
I too am now frantically googling alternatives and would love to hear about *any* replacements that are available now or are on the horizon.
Thanks for the info! So helpful The previous version listed the most recent recording at the top of the series. As I keep old episodes for kids TV while new ones get recorded too
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
My bt dtr-t2100 updated this morning. A complete mess indeed and already had to hard reset it 3 times as it just locks up when in the guide. No list view and cannot even get to a certain point in a recording without pressing skip loads of times
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
Hi Jim,
The main menu which pops up when you turn the TV on can be removed by clicking the blue YouView button on your remote. We are looking to make improvements to the user journey and functionality so we appreciate the feedback.
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
Hi Sarh I know that, but getting an over 80 to understand that is very difficult, why make it so confusing in the first place. My mother is now afraid to turn the tv on because she cannot work it.
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
Sarah, we keep hearing how our feedback is appreciated, but you're getting the same feedback over and over and over. Just off the top of my head:
- nobody wants to fast-forward for ever instead of being able to skip to a point - ... and, related, whilst fast-forwarding for ever nobody appreciates having the blue smudge hiding a bunch of stuff on the screen that they might need to see - nobody wants to be taken away from a recording once finished, so they can hunt for it all over again in order to delete it. - nobody prefers scrolling through potentially hundreds of episodes in a series stack instead of being able to page through quickly - nobody appreciates the extra key presses necessary to locate recordings
So you have the feedback already, there is surely nothing left to be heard, the occasional bug/oddity aside. What we need is for YouView to act on it, and quickly, and restore to us the functionality that we all had and used daily. (I'm not going to poke the tiles v lists hornets' nest.)
I appreciate the effort that has gone into rewriting from scratch in HTML5, and testing it, really I do. But the majority of these issues are 100% design choices, and poor ones at that (skip to a point perhaps being the only one that's just temporarily absent - i do hope this is correct)
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
Well said. I would guess some whizz kids have designed this with no thought for elderly users or for ease of use
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
Jim, you said:-
"I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out."
But it does time out.....
Re Rob P's posting, we can only speculate about why NextGen was released so prematurely; there will always be little miscalculations and missteps in a new UI, but the ones in NextGen are huge ones, with the picture muddied (literally, in some cases) by that, and by the still-missing features we grew used to in CurrentGen that are yet to be put back.
But NextGen was designed to be easier to use, and thought to be so.
Change requires relearning, which is certainly harder for the elderly. A key issue here was the change being implemented without warning, and with no time or opportunity to get ready for it :-(
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
Steve there are some resets you can try to help you. I would suggest you start your own thread though so it's easier for people to try and help you without your post getting lost in someone else's thread.
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
Steve
What make and model of box is it, did you buy it retail or get it on subscription, and if the latter, are you still on subscription, and who with?
We have had many reports of boxes not coming through the update unscathed, and showing problems that seem to have been caused by the update process, rather than the contents of the update.
Typically, this manifests as excessive slowness, but it also shows up as recording and scheduling, or connection, problems.
There are three stages you can go through to try and resolve the issues, described below; hopefully one of them will work for you, but if none do, the problem is terminal and you will need a new box. Which is easy if you are on subscription, but if not, will involve a new purchase; of another YouView box or perhaps understandably, one of its competitors.
Firstly, try a soft reset - while not recording nor about to, press the On/Standby button/ring on the fascia of the box for just over 8 seconds, until it soft reboots.
This is better than a power cycle, given that your box is still responding.
See if this improves matters.
If not, you will need to use a Maintenance Mode Reset. The instructions are here:-
If you had internet connectivity OK, I would suggest a Mode 4. If not, a Mode 2.
Each of these will preserve your recordings, but not much else, so you will have to retune, re-pair devices with the YouView App on them, re-establish any non-standard Settings, and possibly recreate your recording Schedules also, so make a note of any of these things before you start.
If the Mode2/Mode 4 does not fix things, your last-ditch option is Mode 5, also available as Factory Reset in Settings. This, unavoidably, deletes your recordings, but is the only option available when recording/schedule problems do not yield to a less drastic reset.
Hopefully, one of the above will work for you; but if not, then, as above, it is new box (or no box) time :-(
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
Roy Steve took my advice and has his own thread now. I advised him on his thread to try a soft reset and report back if that didn't work and we could move on to the maintenance mode resets. Maybe repost your post in his thread. I have zero objections on you doing this.
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
Saying that you already posted in it I'm sure of it.
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
In the other one, I answered his question.
You have tried, more fundamentally, to make his need for an answer to that go away :-)
I always pitch MM right at the start of things now, and I like to give chapter and verse on where to find it, and how to use it.
Had too many people come back after using the Factory Reset option in Settings when a soft reboot didn't work, at which point explaining MM is rather like locking the stable door after the horse has bolted :-(
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
I have been an IT professional for over 40 years; if I turned out software like this I would be out of a job! Instead of producing a nonsensical GUI interface (where I have accidentally deleted two complete series because it takes you back to the series tile instead of the programme tile after payback), they would have been better employed in preventing the recording of hidden channels (BBC1 East Midlands) instead of the proper BBC1 for my area (BBC 1 East West), a choice which is randomly decided by the box!
Unless we are able to return to a list view very soon, I shall be purchasing a suitable Freeview Play alternative (and there are plenty out there)!
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
well were 2 months since i posted and its no better than it was , please tell us if you have no intention of sorting this mess out, i can stop wasting my time and start looking for an alternative
its a crying shame , i so liked the original software i bought my 80 year old mother a youview box, since the update i have been told i have been written out of her will
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
? Jeff, why on earth would you be written out of your Mother's will? What has Youview software update got to do with this? Surely your mother loves you as a person & technology should not get in the way? This has to be breaking news since yesterday's national media news? John
Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings.
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
Is this testament to how much some people hate NextGen? :-)
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
i know John i was heart broken, i thought she loved me, but i found the only thing she had left me in her will was the poxy youview box, so its not all bad
I hate the new look, every time we switch on there is a stupid youview options screen that we dont need unless we select it. I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out. Yet again an example of improving something for the worst.
Sarah - so, an annoying bar comes up at the bottom of the screen when I start up YouView - and to remove it I have to click the blue button on the remote? Did I understand that correctly? Thing is - I don't want the annoying bar in the first place. Why would anyone possibly want the extra effort of finding the remote and having to press the blue button - that's an additional unnecessary action. Simple solution, give people the option in settings to REMOVE that annoying bar. Why? Because when I turn on the TV - I will probably go to BBC1 or ITV1. I know the numbers off by heart and cant type them in. I don't need a bunch of pictures to help me. They are just in the way of my viewing. And I don't want to have to press extra buttons to remove something that doesn't need to be there.
Cannot get any of the viewers like iPlayer anymore since had update on May 17th. States that it cannot connect to broadband. Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
I HATE the new interface. Have written that a few times this morning. I would have written it sooner, but didn't have time to research where to put my reaction to the new interface. It's truly awful and has turned a wonderful interface - that was almost perfect into something that's just annoying every time I use the box. Why, oh why YouView - why did you change from the original - and if you thought maybe you'd please some people with the dumb thumbnail pictures - why not give the rest of us the option of keeping the simple, easy to use LIST VIEW that so many of us loved?
Comments
More..
Having calmed down a bit. It seems clear that some UI designers put trendiness above function and that is inexcusable. The youview box UI was easy to use and was far superior to my moms previous sagem pvr freeview set top box. It was a revelation in comparison. Now from the hundreds of comments on forums, it appears that it has been 'improved' to be an un-useable mess of a UI with serious operational flaws.
Bad software can damage or even destroy a product overnight.
It is also not the job of a company to cause real emotional upset to users of their products, especially those who value or need stability in all aspects their life, such as those with reduced ability to learn and adapt. Just think of the power you wield and consider the effect on a person with autism or learning issues or early onset alzhiemers.
I am VERY angry that this ignorant ill-considered 'update' has upset my mother, and there is absolutley nothing I can do about it. But youview can.
PUT IT RIGHT YOUVIEW and do it NOW !!
Sound familiar YouView?
Updates to my boxes are blocked - hopefully - but if the update gets through I've alternative options fortunately.
But you do know you can just hold the right arrow key down, and it will scroll there for you?
We have asked for:-
A wraparound so going left from the first episode gets you to the latest one;
and
the feature, or option, to land on the latest unwatched or part watched, not the oldest.
one or both of which may meet your needs.
The Recordings screen itself is shown in reverse date order, with the most recent programme (or the Series the most recent programme is in) first, then it goes left to right, top to bottom, page by page.
The previous version listed the most recent recording at the top of the series.
As I keep old episodes for kids TV while new ones get recorded too
Yet again an example of improving something for the worst.
The designers are seriously in the wrong job.
The main menu which pops up when you turn the TV on can be removed by clicking the blue YouView button on your remote. We are looking to make improvements to the user journey and functionality so we appreciate the feedback.
Thanks,
Sarah
I know that, but getting an over 80 to understand that is very difficult, why make it so confusing in the first place. My mother is now afraid to turn the tv on because she cannot work it.
- nobody wants to fast-forward for ever instead of being able to skip to a point
- ... and, related, whilst fast-forwarding for ever nobody appreciates having the blue smudge hiding a bunch of stuff on the screen that they might need to see
- nobody wants to be taken away from a recording once finished, so they can hunt for it all over again in order to delete it.
- nobody prefers scrolling through potentially hundreds of episodes in a series stack instead of being able to page through quickly
- nobody appreciates the extra key presses necessary to locate recordings
So you have the feedback already, there is surely nothing left to be heard, the occasional bug/oddity aside. What we need is for YouView to act on it, and quickly, and restore to us the functionality that we all had and used daily. (I'm not going to poke the tiles v lists hornets' nest.)
I appreciate the effort that has gone into rewriting from scratch in HTML5, and testing it, really I do. But the majority of these issues are 100% design choices, and poor ones at that (skip to a point perhaps being the only one that's just temporarily absent - i do hope this is correct)
Thank you
"I have elderly relatives who sit watching a program with this screen in front of the picture as they do not know how to get rid of it and it doesn't time out."
But it does time out.....
Re Rob P's posting, we can only speculate about why NextGen was released so prematurely; there will always be little miscalculations and missteps in a new UI, but the ones in NextGen are huge ones, with the picture muddied (literally, in some cases) by that, and by the still-missing features we grew used to in CurrentGen that are yet to be put back.
But NextGen was designed to be easier to use, and thought to be so.
Change requires relearning, which is certainly harder for the elderly. A key issue here was the change being implemented without warning, and with no time or opportunity to get ready for it :-(
Have an online chat with someone called "Mike" at YouView - who did not seem to understand that I have changed nothing re cabling etc.. space for brains
Think I will get an Apple TV and connect thdingcorat way to my Sony Bravia and just use my Humax box for re
What make and model of box is it, did you buy it retail or get it on subscription, and if the latter, are you still on subscription, and who with?
We have had many reports of boxes not coming through the update unscathed, and showing problems that seem to have been caused by the update process, rather than the contents of the update.
Typically, this manifests as excessive slowness, but it also shows up as recording and scheduling, or connection, problems.
There are three stages you can go through to try and resolve the issues, described below; hopefully one of them will work for you, but if none do, the problem is terminal and you will need a new box. Which is easy if you are on subscription, but if not, will involve a new purchase; of another YouView box or perhaps understandably, one of its competitors.
Firstly, try a soft reset - while not recording nor about to, press the On/Standby button/ring on the fascia of the box for just over 8 seconds, until it soft reboots.
This is better than a power cycle, given that your box is still responding.
See if this improves matters.
If not, you will need to use a Maintenance Mode Reset. The instructions are here:-
https://support.youview.com/youview-b...
If you had internet connectivity OK, I would suggest a Mode 4. If not, a Mode 2.
Each of these will preserve your recordings, but not much else, so you will have to retune, re-pair devices with the YouView App on them, re-establish any non-standard Settings, and possibly recreate your recording Schedules also, so make a note of any of these things before you start.
If the Mode2/Mode 4 does not fix things, your last-ditch option is Mode 5, also available as Factory Reset in Settings. This, unavoidably, deletes your recordings, but is the only option available when recording/schedule problems do not yield to a less drastic reset.
Hopefully, one of the above will work for you; but if not, then, as above, it is new box (or no box) time :-(
You have tried, more fundamentally, to make his need for an answer to that go away :-)
I always pitch MM right at the start of things now, and I like to give chapter and verse on where to find it, and how to use it.
Had too many people come back after using the Factory Reset option in Settings when a soft reboot didn't work, at which point explaining MM is rather like locking the stable door after the horse has bolted :-(
Unless we are able to return to a list view very soon, I shall be purchasing a suitable Freeview Play alternative (and there are plenty out there)!
its a crying shame , i so liked the original software i bought my 80 year old mother a youview box, since the update i have been told i have been written out of her will
Did I understand that correctly?
Thing is - I don't want the annoying bar in the first place. Why would anyone possibly want the extra effort of finding the remote and having to press the blue button - that's an additional unnecessary action. Simple solution, give people the option in settings to REMOVE that annoying bar.
Why? Because when I turn on the TV - I will probably go to BBC1 or ITV1. I know the numbers off by heart and cant type them in. I don't need a bunch of pictures to help me. They are just in the way of my viewing. And I don't want to have to press extra buttons to remove something that doesn't need to be there.
Why, oh why YouView - why did you change from the original - and if you thought maybe you'd please some people with the dumb thumbnail pictures - why not give the rest of us the option of keeping the simple, easy to use LIST VIEW that so many of us loved?