Comments

• Roy Member, Super User Posts: 17,527 ✭✭✭

  2 July 2017, 10:38PM edited 3 July 2017, 11:44AM

  Have you got updates switched off on the set?
  
  If so, switch them on again, let the software update, and see if you still have the issue.
  
  There used to be a problem where the software misidentified some areas of the UK as being in Scotland, where you are supposed to watch the STV Player, not the ITV one, and so are prevented from watching ITV1.
  
  But this should have been fixed long ago, hence my question.
  
  If this is happening with fully up to date software, though, maybe you live in a little pocket that still has the issue? Tell [email protected] your full postcode (don't post it here) referencing this thread, and let them check for you.
  
  In the meantime, try a postcode from some way away - London, say, where I am sure the owners of EC3R 6YT won't mind you trying that - and see if that fools the TV :-)

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

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• Darren Reynolds Member Posts: 3

  19 August 2017, 4:54PM edited 19 August 2017, 4:54PM

  I have exactly the same issue as above and live in the Granada region. You View customer support tried to help but deleting cache, data and resetting TV didn't help.
  Any body know if there's a fix?

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• Roy Member, Super User Posts: 17,527 ✭✭✭

  19 August 2017, 5:49PM edited 19 August 2017, 5:49PM

  Lie about where you really live.
  
  Unless the location server is using, and misidentifying, your IP address, it won't know where you really are.
  
  You might get the wrong local news, but it's better than no Hub at all.

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

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• Darren Reynolds Member Posts: 3

  20 August 2017, 7:57AM edited 20 August 2017, 7:57AM

  Thanks for the suggestion , I typed the above postcode into ITV hub and it changed to London region but still no access to ITV1.
  I also have the following issue that only BBC i player and Demand Five show up in the YouView players tab and if I try to use catch up services from any of the previous 7 days of the You View guide then all channels state "information not available".
  I can access all the individual catch up services via their own app icon with no issues except ITV1.

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• Chris Crawley Member Posts: 2

  20 August 2017, 8:07AM edited 21 August 2017, 1:37PM

  I contacted the ITV Hub & they gave me the following instructions:
  
  Thanks for contacting ITV Hub.
  
  Could you try the following below:
  Press Home on your remote
  Scroll down to 'Settings'
  In the TV section scroll right to 'Apps'
  Go to 'System Apps'
  Hold the right button and scroll to end to 'YVServiceHostAPK'
  Select 'Clear Cache' and press 'OK'
  Then select 'Clear Data' and press 'OK'
  
  It worked for mine, hope it helps

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• Darren Reynolds Member Posts: 3

  20 August 2017, 5:46PM edited 20 August 2017, 6:32PM

  Worked a treat , many thanks

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• around Member Posts: 1 ✭

  13 March 2018, 12:02AM

  Worked for me too.  Thanks for posting this solution, I now have several other players back in the youview guide again including itv

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• deadyjean Member Posts: 1 ✭

  27 August 2019, 12:50PM

  Worked for me too
  Thank you 😁

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• tdunc Member Posts: 1 ✭

  13 November 2019, 10:24PM

  I have tried to follow the instructions provided, but having an issue that my tv is not allowing me to click on system app so I cant complete the process, any ideas? See photo, system app in blue font

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• pears Member Posts: 2 ✭

  22 October 2021, 3:44PM

  Chris Crawley said:

  I contacted the ITV Hub & they gave me the following instructions:
  
  Thanks for contacting ITV Hub.
  
  Could you try the following below:
  Press Home on your remote
  Scroll down to 'Settings'
  In the TV section scroll right to 'Apps'
  Go to 'System Apps'
  Hold the right button and scroll to end to 'YVServiceHostAPK'
  Select 'Clear Cache' and press 'OK'
  Then select 'Clear Data' and press 'OK'
  
  It worked for mine, hope it helps

  Thanks so much for this. Ridiculous that such an obscure little app needs fiddling with.

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• pears Member Posts: 2 ✭

  22 October 2021, 3:46PM

  tdunc said:

  I have tried to follow the instructions provided, but having an issue that my tv is not allowing me to click on system app so I cant complete the process, any ideas? See photo, system app in blue font

  Those are the system apps that are listed. Just need to scroll to the bottom to find the Yview service one.

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• Roy Member, Super User Posts: 17,527 ✭✭✭

  22 October 2021, 9:17PM

  Thanks @pears
  
  Did we really leave @tdunc, and by implication @RomeyPotts, swinging in the wind nearly two years ago?
  
  Oh dear, not the standard we aspire to 😢
  
  I hope they both got it figured out elsewhere….

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

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• gmitch Member Posts: 2 ✭

  11 November 2021, 12:03AM

  Chris Crawley said:

  I contacted the ITV Hub & they gave me the following instructions:
  
  Thanks for contacting ITV Hub.
  
  Could you try the following below:
  Press Home on your remote
  Scroll down to 'Settings'
  In the TV section scroll right to 'Apps'
  Go to 'System Apps'
  Hold the right button and scroll to end to 'YVServiceHostAPK'
  Select 'Clear Cache' and press 'OK'
  Then select 'Clear Data' and press 'OK'
  
  It worked for mine, hope it helps

  
  

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• gmitch Member Posts: 2 ✭

  11 November 2021, 12:10AM

  
  Great explanation and this procedure has finally fixed my Sony Bravia ITV Hub itv1 access and provided a solution to the mystery of YouView functionality.
  Amazing this guidance has fixed a longstanding issue which should never have existed in the software set up.
  Well done Chris, it took me over a year to trace a suitable post!!

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